Help

When you shop at adolfodominguez.com, we want your experience to be as similar as possible to the experience offered in store.

Here, we resolve some of the most common doubts and explain everything you need to know to browse and discover our collections in a simple and secure way.

Discover our online services and enjoy all of their advantages.

  1. As a Experience Customer

    Experience Customers have access to exclusive offers and discounts, as well as being kept up to date with the latest news.

    If you want to become an Experience Customer, register here. In addition, you can enjoy a -10% discount on your next purchase.

    As a guest

    You do not need to register as an Experience Customer to access our collections or track your orders.

    Methods of payment

    1. Credit cards (VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY).
    2. Paypal
    3. Klarna (available in Austria, France, Germany, Italy, Netherlands, Portugal and Spain)

    Delivery

    *Delivery to the address of your choice. The delivery time is 5-8 working days. Free shipping on orders over 75€. If your purchase does not exceed this amount, shipping costs 12€.

    Countries to which we ship orders:

    Andorra, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, UK, USA and the Czech Republic.

    The delivery country always matches the country of the shop you are browsing in. You can always change the location at the footer.

  2. You have 30 days from the day you receive the garment to exchange or return it. You can request it in the following way:

    *In shop. This is the easiest way to make an exchange or return. To do so, you must take the item and the purchase receipt to one of our shops (You can find the nearest shop here). It is not possible to return in Outlets or El Corte Inglés).

    *Via our website. If you are registered on our website, you can request a refund in three steps:

    1. Log in to your customer area and go to the order. There you can select the items you wish to return.
    2. After confirming the return, you will receive an email with a link from the company responsible for collecting your package. Enter the link and select a country of collection. Do not create a new label just introduce a number from the return label. You could also drop the package at the authorized service point.
    3. Deliver correctly prepared package to the courier.

    *By telephone. If you are a non-registered customer, you can call our Customer Service from 9:00h to 20:00h from Monday to Friday. Our telephone number is 902 333 717. If you prefer, you can send us an email to contact@adolfodominguez.com.

    Please note that underwear, earrings and masks cannot be returned or exchanged.

    The refund will be made by the same method of payment used during the purchase within 14 days.

    If you have any questions you can consult our General Conditions of Purchase or call us at the Customer Service and we will be pleased to help you.

  3. From Adolfo Dominguez we carry out promotional campaigns sending discount codes to use on our website.

    1. Welcome discount code. Get a discount code when you register on our website and become an Experience Customer.

      • 15% off on the next purchase

      Once you have registered, you will receive a discount code by email within few days. You will have 15 days to use it on collector's items. Just enter this code during the checkout process to enjoy the discount.

      This code is not compatible with other discount codes or promotions (unless specified), Limited Edition purchases, masks or fragrances.

    2. If you have any questions you can consult our General Conditions of Purchase or call us at the Customer Service and we will be pleased to help you.

  4. Being a member of Experience Club means enjoying exclusive discounts and offers.

    • Be informed of all the latest news.
    • Discounts and unique promotions.
    • Access to private sales.
    • Greater agility in the purchase process, returns and order management.
    • Participate in exclusive Adolfo Domínguez events.

    To do this, you must register on our website.

    As soon as you become an Experience Customer, you will only need to log in to your account at the time of purchase. All your details will already be saved so it will be easier to manage your purchases.

    If you want to stop being an Experience Costumer or change your preferences, please contact our Customer Service or send us an email to dpo@adolfodominguez.com.

    If you have any questions you can consult our General Conditions of Purchase or call us at the Customer Service and we will be pleased to help you.

  5. Our Customer Service Department will help you with any questions or queries related to the purchase process, information about shipments and returns, tracking your order or any other questions related to our physical shops.

    You can contact us from Monday to Friday from 9:00 to 20:00 at:

    CONTACT TELEPHONE NUMBER

    EMAIL

*Discount applied on original price

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