PRIVACY POLICY

Identity: Adolfo Domínguez, SA.
TIN: A-32.104.226
CEO: Adriana Domínguez.
DPO: Paloma Molina Seijo.
CDPD contact: dpo@adolfodominguez.com

When we talk about Adolfo Domínguez, we generally mean any of the channels or media, digital or physical, that you have used to interact with us: (i) our website, www.adolfodominguez.com. (ii) our physical stores in Spain and abroad.

Adolfo Domínguez will process the data that you provide voluntarily, as well as the data inferred, these are the data resulting from the application of algorithms to analyse the data originating from social communication methods, shopping records, satisfaction surveys, calls to Customer Service, etc.

Depending on the products, services or functionalities that you wish to enjoy, we will need to process certain data which will, in general, be the following:

• identifying data (for example, your full name, address, post postal, city, province, telephone, mobile and email, language and country from which you interact with us, contact details, etc.);
• personal characteristics (for example, gender and date of birth, size, preferences about colours/fabrics/models, etc.):
• economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
• data regarding connection, geolocalisation and browsing (if you interact with us from a phone, for example);
• commercial information (for example, whether you’re subscribed to our newsletter).

Remember that when we ask you to provide your personal details to provide access to a functionality or service, we will mark some fields as obligatory, given that these are details we need in order to provide the service or provide access to the functionality in question. Please take into account that, if you decide not to provide this data, you may not be able to complete your registration as a customer or enjoy these services or functionalities.

Depending on how you interact with Adolfo Domínguez, we will process your personal data with the following purposes, legal basis and conservation periods:

• Purpose 1:Registration as a member of ADN Club. We need to process your data in order to identify you as a customer and provide access to the functionalities, products and services that are available to you.Legal basis: The processing of your data is necessary in order to execute the terms regulating the use of the Website. If you choose to access or log in through a social media website, the basis on which we are legitimised to process your data is the consent you provide upon authorising the processing of your data by the social media website. Conservation periods: We will process your data for as long as you remain a registered customer, until you decide to unsubscribe.
• Purpose 2: Development, compliance and execution of the purchase and/or rent contract. This includes (i) preparation of the order and management of the delivery; (ii) management of the payment and, where applicable, exchanges and/or refunds, (iii) management of VAT refunds (iv) invoicing and sending of receipts and invoices in the online store, (v) fraud prevention, (vi) sending receipts and invoices for purchases made in store, (vii) quality surveys, (viii) programs for volunteering and participation at events, (ix) purchase, management and use of the Gift Card, as well as providing access and use of the Wi-Fi made available to our customers in store. If you are a user of the Mobile Wallet App and have requested to link your account on the Website to your Mobile Wallet account, you authorise us to provide the information related to your orders and refunds online. The information collected by the Mobile Wallet App is subject to its only terms and conditions, and so we recommend that you consult these. Legal basis:The execution of the sale or provision of service agreement that binds us to you. We consider that we have a legitimate interest in making any verifications necessary in order to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is beneficial to all parties intervening in the process of paying for a purchase and particularly to the customer as it allows us to adopt measures of protection against attempted fraud by third parties. Conservation periods: We will process your data during the time required to manage the purchase of the products or services acquired, including possible refunds, queries or complaints associated to the purchase of the specific product or service.
• Purpose 3: Sending, by any means of remote electronic communication, personalised commercial communications from Adolfo Domínguez through the Newsletter, including sending information on our products and services and with regards to promotional actions. Furthermore, we can send you this information through push notifications if these have been activated on your mobile device. If you do not wish to receive push notifications, you can deactivate this option on your device. Legal basis: The legal basis for processing your data for marketing purposes is the consent that you provide, for example when you accept the receipt of personalised information through various means, when you authorise the sending of push notifications to your mobile device or when you accept the legal basis for participating in a promotional action or posting your photos on the platform or our social media channels. Conservation periods: Until you request cancellation, given that until that time we will understand that you are still interested in receiving our communications. If you participate in promotional actions, we will store your data for a period of six (6) months from the end of the action.
• Purpose 4: Managing or resolving a request through Customer Service. We will only process the personal data that is strictly necessary for managing or resolving your request. If you decide to use WhatsApp or any other similar messaging channel in order to communicate with Customer Service, we recommend that you revise your privacy settings and read the privacy policy in order to obtain more detailed information about the use that the messaging service makes of the personal data of users of the service.Legal basis: We consider that we have legitimate interest to attend to the requests you send us through the various existing contact methods. We understand that the processing of this data is also beneficial for you as it allows us to serve you suitably and resolve the queries submitted. When you contact us, in particular for management of incidents related to your order or the product/service acquired through the website, processing is necessary for execution of the sale or provision of service agreement. When your query is related to the exercise of rights described in section 5 or to complaints about our products or services, we are legitimised to process your data by legal obligations. Conservation periods: We will process your data for as long as necessary in order to respond to your request, which will remain blocked until the expiry of possible actions of liability.
• Purpose 5: Recording and/or reproduction of images and/or video of similar events and activities. Legal basis: We consider that we have a legitimate interest in recording and/or reproducing images and/or videos of similar events and activities organised by Adolfo Domínguez. These recordings may include the voice and/or image of the attendees for use on the website and/or social media, in order to increase knowledge of the brand on the market. Conservation periods: We will process your data during a period of 2 years to be counted from the recording.
• Purpose 6:Preparation of profiles and marketing. This data processing includes analysis of your user or customer profile in order to determine your preferences and therefore the products and services that best fit your style when it comes to sending you information. Furthermore, we can show you Internet advertising that you will see when browsing on websites and apps, for example, on social media. The advertising you see may be shown randomly, but on other occasions it will be advertising that may be linked to your purchase history, preferences and browsing. If you are a user of social media, we may provide some information to those we collaborate with in order to show you ads from our brand and, in general, offer you or other similar users advertising in consideration of your profile on said social media. We recommend that you review the information regarding your privacy on the social media websites you use. Also, we use your data to analyse measurement and segmentation of the ads we show users on some collaborating platforms. For this, we collaborate with third parties that offer the necessary technology (such as through cookies, pixels, SDK) to use these services. Bear in mind that, while we do not provide identifying personal data to these collaborators, we do provide a unique identifier (for example, the advertising identifier associated to the device, identifier for a cookie, etc.). If you would like more information in this regard, please review our Cookies Policy. Furthermore, you can reset your advertising identifier or deactivate the personalisation of the ads on your device by modifying your preferences in the settings of your device. Legal basis:We consider that we have legitimate interest to create profiles with the information that we have about you (such as your browsing, preferences and/or purchase history) and the personal data that you have provided such as age range and language, as we understand that the processing of this data is also advantageous to you as it permits a better user experience and access to information in accordance with your preferences. Conservation periods: We will process your data until you request to unsubscribe or to cancel your registration as a customer.
• Purpose 7: Contact. Legal basis:We consider that we have legitimate interest to process your personal data for the maintenance of contractual, commercial or professional relationships between us. Conservation periods:We will process your data during the time of the relationship between us or during the time set by the legislation in force, keeping it protected until the expiration of any possible liability actions.

 

4.1. Data communication. The personal data processed will only be communicated to third parties incompliance with legal obligations.

4.2. Co-liability in the processing of data. Customers at Adolfo Domínguez can register in the online store www.adolfodominguez.com and through the network of stores and franchises located in Spain, and network of stores abroad.

Co-liability of the process indicates that both the data processor and the parties sharing the liability have jointly regulated, processed and protected the personal data, in accordance with the following:

(i) The personal data of customers registered on the online store www.adolfodominguez.com/es-mx are processed by the subsidiary in Mexico (whose data is listed below) and by Adolfo Domínguez, SA.

(ii) The personal data of the customers registered in physical stores are processed by Adolfo Domínguez, SA and the entities described below:

1. Spain: network of brand franchisees (click here).
2. Mexico: TRESPASS S.A. DE CV, Calle Anatole France, 81, locales B y C Colonia de Polanco Chapultepec, Delegación Miguel Hidalgo 11560 Mexico D.F, México, and network of brand franchisees (click here). PROCEDURE THROUGH WHICH THE OFFICER WILL NOTIFY HOLDERS OF CHANGES TO THE PRIVACY NOTICE. We reserve the right to make, at any time, modifications or updates to this Privacy Policy, which must be notified, with suitable notice, through the website.
3. France: Adolfo Domínguez, S.A.R.L, 1-3, Rue Elzévir 75003 Paris, France.
4. Portugal: ADOLFO DOMINGUEZ PORTUGAL - MODA LDA, Praça Duque de Saldaña, 1, 3º 1050- 094 Lisboa, Portugal, Portugal and ADOLFO DOMINGUEZ, SA (office in Portugal), Praça do Bom Sucesso, 159 Loja 112, Porto.

4.3. Data Managers. Adolfo Domínguez will avail of the collaboration of thirdparty suppliers who may have access to your personal data and who may process the same on behalf of the Company, as a consequence of providing their services. Adolfo Domínguez follows strict selection criteria for service providers in order to comply with their obligations of data protection, and therefore commits to sign the corresponding data processing contract with them.

Specifically, Adolfo Domínguez will hire the provision of third party services to perform the activity, including but not limited to the following sectors: affiliation programs and affiliation marketing, financial entities, fraud detection and prevention programs, logistics, transport and delivery services, companies providing technological services, suppliers of services related to customer service and suppliers and collaborators of services related to marketing and advertising.

For efficiency of the service, some of the suppliers mentioned are located in territories located outside the European Union which do not provide a level of data protection similar to that of the European Union, such as the United States and South America. In these cases, we inform you that we transfer your data with suitable guarantees and always protecting the security of your data, by signing the Standard Contractual Clauses approved by the Commission, which can be consulted at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.

4.4 Security measures.

Adolfo Domínguez uses information security techniques such as firewalls and access control procedures with the objective of avoiding unauthorised access to data and guaranteeing the confidentiality of the same. To achieve this, the user accepts that Adolfo Domínguez can obtain data for the purpose of the corresponding authorisation of access control.

In addition, any transaction performed through Adolfo Domínguez is undertaken through secure payment systems. The confidential payment data is directly transmitted in an encrypted format (SSL) to the corresponding entity.

Adolfo Domínguez declares to have adopted the technical and organisational measures necessary in order to guarantee the security and integrity of the personal data in question, and to avoid loss, alteration and/or access by unauthorised third parties.

4.5 Use of Cookies.

We use cookies to facilitate your browsing at Adolfo Domínguez, to learn how you interact with us and, in certain cases, to be able to show you advertising depending on your browsing habits. You will find additional information in our Cookies Policy.

Your rights regarding the processing of personal data in relation to ADOLFO DOMÍNGUEZ are:

• Right to request access to the personal data
• Right to request rectification
• Right to request removal
• Right to request limitation of processing
• Right to data portability
• Right to oppose processing
• Right to not be subject to automated decisions, including profiles
• Right to revoke consent granted for the sending of commercial communications.

You will have the right to obtain confirmation regarding whether personal data that concerns you is being processed or not, as well as the following information: the purposes of the processing, the data categories being processed, the recipients or categories of recipients to which they have been communicated or will be, where possible, the anticipated conservation period of the personal data or, where not possible, the criteria used to determine this period. In these cases, we will provide a copy of the personal data bring processed. Also, when requested through electronic means, the information will be provided in a common electronic format.

You can exercise this right every six months, except where there is a legitimate cause to request this more than once in said period of six months, and we will inform you of the actions derived from your request in a period of one month.

You will have the right to rectify inaccurate personal data that concerns you. For this, you must include, where required, the documentation that justifies the inaccuracy or incomplete nature of the data being processed.

You will have the right to remove personal data that concerns you in any of the following circumstances: when they are not necessary with regards to the purposes they were collected or processed for; when you withdraw your consent and the processing is not based on any other legal basis; when you oppose processing and there are no legitimate reasons for processing; when they have been processed unlawfully.

You will have the right to limit the processing of the data when any of the following circumstances occur:

• a) when you contest the accuracy of the personal data during a period which permits the data processor to verify the accuracy of the same;
• b) in the case that you consider the processing to be unlawful and the data processor has opposed the erasure of your personal data, requesting instead the restriction of its use;
• c) when the data processor no longer requires the personal data for the purpose of processing, but you need it for the establishment, exercise or defence of legal claims;
• d) in the case that you have opposed the processing, while the legitimate reasons of the file owner prevail over your own.

When you have obtained processing limitation in conformance with this section, you will be informed by the owner of the file.

You will have the right to receive the personal data that concerns you, that you provided to the data processor, in a structured format of common use and mechanical reading, and to send them to another data processor when the processing is based on consent and is carried out through automated methods. When exercising your right to data portability, you will have the right for the personal data to be directly transmitted from data processor to data processor when this is technically possible.

The right to portability does not extend to data that the owner of the file has inferred from data derived directly from the use by said processor of the services provided.

You will have the right to oppose the processing of data that concerns you, at any time. If you exercise this right, the owner of the file will no longer process your personal data except where there are compelling legitimate reasons for the processing to prevail over your interests, rights and freedoms, or for the formulation, exercise or defence of complaints.

You will have the right not to be subject to a decision based solely on an automated decision, including the preparation of profiles, where said decisions have legal effects or a similar effect, except where:

• said decision is necessary for the celebration or execution of a contract,
• is authorised by law or
• is based on consent.

In all of the commercial communications that we send through electronic means, a link with -UNSUBSCRIBE- or similar will be included through which you can request that we do not send you any further commercial communications, without this affecting the legality of the processing based on the consent prior to withdrawal.

The processing period is of 48-72 hours, so it’s possible that in this time you may receive some commercial communication.

You can exercise the rights described above, without any cost, indicating the reason for the request and the right to be exercised:

• By sending an email to: dpo@adolfodominguez.com
• By writing to Adolfo Domínguez, SA with registered office at San Ciprián de Viñas, Polígono Industrial, Calle 4, Parcela 8 – 32901 Ourense.

Also, we inform you that you can contact the Spanish Data Protection Agency in order to obtain additional information regarding your rights, and the DPD to make any complaint regarding data protection or, where applicable, file a complaint with the Control Authority, the Spanish Data Protection Agency, particularly when you have not received a satisfactory response through the exercise of your rights.