Help

When you shop at adolfodominguez.com, we want your experience to be as similar as possible to the experience offered in store.

Here, we resolve some of the most common doubts and explain everything you need to know to browse and discover our collections in a simple and secure way.

Discover our online services and enjoy all of their advantages.

  1. As a Experience Customer

    Experience Customers have access to exclusive offers and discounts, as well as being kept up to date with the latest news.

    If you want to become an Experience Customer, register here. In addition, you can enjoy a -10% discount on your next purchase.

    As a guest

    You do not need to register as an Experience Customer to access our collections or track your orders.

    Methods of payment

    1. Credit cards (VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY)
    2. Paypal
    3. Cash on delivery (Only in Spain)
    4. Klarna

    Delivery

    *Delivery to shop. Deliveries to the shop are always free of charge. Depending on the shop you choose, you can pick up your order within 2-3 working days. We will notify you as soon as it is available. You will only need the confirmation email and your ID.

    *Delivery to the address of your choice. The delivery time is 2-3 working days. Free shipping on orders over 50€. If your purchase does not exceed this amount, shipping costs 5€.

    IMPORTANT. At this moment we do not ship to the Canary Islands, Ceuta or Melilla. We are working to improve our shipments and to be able to offer this possibility soon.

    Countries to which we ship orders: Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, UK, USA and the Czech Republic.

    The delivery country always matches the country of the shop you are browsing in. You can always change the location at the footer.

  2. You have 30 days from the day you receive the garment to exchange or return it. You can request it in the following way:

    *In shop. This is the easiest way to make an exchange or return. To do so, you must take the item and the purchase receipt to one of our shops (You can find the nearest shop here). It is not possible to return in Outlets or El Corte Inglés).

    *Via our website. If you are registered on our website, you can request a refund in three steps:

    1. Log in to your customer area and go to the order. There you can select the items you wish to return.
    2. After confirming the return, you will receive an email with a link of the company responsible for collecting your package.
    3. Fill in the collection data. If you deliver the package to the pick-up point, it is necessary to print the label.

    *By telephone. If you are a non-registered customer, you can call our Customer Service from 9:00h to 20:00h from Monday to Friday. Our telephone number is 919 100 808. If you prefer, you can send us an email to contacto@adolfodominguez.com.

    Please note that underwear, earrings and masks cannot be returned or exchanged. The refund will be made by the same payment method used to pay, except of cash on delivery orders. In case of cash on delivery orders, you will receive an email within 24-48 hours with a secure link to introduce your card details. The refund will be made within 14 days of the request. The refund in the shop will be made at the time of return.

    If you have any questions you can consult our General Conditions of Purchase or call us at the Customer Service and we will be pleased to help you.

  3. From Adolfo Dominguez we carry out promotional campaigns sending discount codes to use on our website.

    1. Welcome discount code. Get a discount code when you register on our website and become an Experience Customer.

      • 15% off on the next purchase

      Once you have registered, you will receive a discount code by email within the following days. You will have 15 days to use it on collector's items. Just enter this code during the checkout process to enjoy the discount.

      This code is not compatible with other discount codes or promotions (unless specified), Limited Edition purchases, masks or fragrances.

    2. If you have any questions you can consult our General Conditions of Purchase or call us at the Customer Service and we will be pleased to help you.

  4. Being a member of Experience Club means enjoying exclusive discounts and offers.

    • Be informed of all the latest news.
    • Discounts and unique promotions.
    • Access to private sales.
    • Greater agility in the purchase process, returns and order management.
    • Participate in exclusive Adolfo Domínguez events.

    To do this, you must register on our website.

    As soon as you become an Experience Customer, you will only need to log in to your account at the time of purchase. All your details will already be saved so it will be easier to manage your purchases.

    If you want to stop being an Experience Costumer or change your preferences, please contact our Customer Service or send us an email to dpo@adolfodominguez.com.

    If you have any questions you can consult our General Conditions of Purchase or call us at the Customer Service and we will be pleased to help you.

  5. GENERAL INFORMATION

    How does the ADN service operate?

    ADN is a virtual stylist service through which you will receive a box with 5 Adolfo Domínguez garments.

    The first step is to fill in a style test. A way to get to know yourself better and find out which clothes suit you best. Once you have completed the test, you can choose how often you would like to receive your boxes. It can be monthly, three-monthly or On Demand.

    As soon as you receive your box, you have 7 days to try on the garments, see how they fit in with your wardrobe and decide which ones you want to keep. Once you have made your decision, you must indicate the garments you want to keep in the ADN customer profile.

    The garments you wish to return must be placed in the envelope that comes inside the box and proceed to the return.

    You can make the return in two ways. Either by arranging a collection, or by bringing the envelope to the shop. All with no shipping or return costs.

    How much does the stylist service cost?

    The cost of the stylist service is 25€.

    This amount is deducted from the price of the garments you buy and is never charged in advance. You will only be charged if you do not keep any of the items in the box.

    The €25 cost applies to all subscription options except the Try & Buy option, where you can try the service for free for one month.

    What kind of parts will I receive?

    ADN is available in the clothing, bags and footwear collections. You will always receive items from our latest collection, even before they have arrived in our shops.

    We do not include costume jewellery or leather goods in ADN.

    What size range can I receive?

    You will be able to receive the range of sizes we usually work with in our collections. Sizes from 36 to 46 (XS to XXL) in clothing and number 35 to 41 in footwear.

    How can I give feedback on the service?

    To give your feedback on the service, please contact Customer Service via contacto@adolfodominguez.com or our telephone number 919 100 808.

    You can also speak directly to your personal stylist. To do so, please contact us and ask to speak directly to your personal stylist.

    Your feedback is very much appreciated and valued. Knowing your experience helps us to improve and offer a better service.

    That's why we have developed a satisfaction survey that we would love you to fill in. Your point of view helps us to better adapt to your needs.

    How can I choose the frequency of my ADN?

    At the end of your style test you can choose the frequency of delivery of your box. You can choose between:

    1. Monthly: 1 box with 5 garments per month.
    2. Three-monthly: 1 box with 5 garments every 3 months.
    3. On demand: 1 box with 5 garments when you decide, without subscription.

    How can I pause or cancel my subscription?

    Within your ADN customer profile, you can pause and reactivate your monthly or quarterly subscription at any time.

    Remember that the On Demand subscription is automatically renewed after each shipment. If you want to stop it, you will have to pause it manually. Otherwise, you will continue to receive your monthly box of ADN. To resume the service you will have to activate it again, receiving the next month's box.

    What happens if I don't indicate which garments I want to keep within 7 days?

    If after the 7-day trial period you do not indicate which garments you wish to keep, we will assume that you have liked all the garments and you will be charged the full amount of the box.

    So that this does not happen, we will send you different notifications so that you do not forget to choose the garments.

    STYLE TEST

    What is the style test?

    The style test is the first step to becoming a ADN client.

    It is a short, 10-question questionnaire that will allow us to get to know you better in terms of morphology, tastes and lifestyle. Our stylists will use this information to choose the clothes that best suit your preferences and needs.

    How can I update my style test?

    Your style test will always be available on your ADN customer profile page, so you can review it and modify any answers at any time.

    ORDERS

    How do shipments operate?

    You will receive your ADN box with the 5 garments selected for you according to your chosen subscription.

    We will send you an email as soon as the box leaves our stores and is on its way. In case of a monthly or three-monthly subscription, your box will be sent automatically every month/quarter.

    In case of on demand subscription, you will have to log in to your ADN customer profile and reactivate the service every time you want to receive a new box. When you do so, you will receive your box the following month.

    How much do shipments cost?

    There is no charge for ADN shipping and returns.

    How does the checkout process operate?

    Once you have received the box, you have 7 days to try on the garments and decide what you want to keep. Once you have decided, go to your ADN customer profile and choose You will then be charged for the items you want to keep and you will receive an email with the purchase confirmation and your invoice.

    How does the gift policy work?

    We like to reward the loyalty of our ADN customers. That's why, if you keep 3, 4 or 5 items from your box, your personal shopper will choose a gift for you, which you will receive in your next box.

    It's that easy, no small print

    PAYMENT

    When will my payments be charged?

    At ADN you will never pay anything in advance. The only thing that will be charged to your bank card will be the amount of the garments chosen from your box.

    If after the 7 day trial period you do not indicate which garments you wish to keep, we will assume that you have liked all the garments and you will be charged the amount of the box.

    The €25 styling fee is included in the price of the garments you buy. If you return all the garments, you will be charged the €25 styling fee.

    What is the stylist service fee?

    The fee for the styling service is €25. This fee is due to the selection and preparation of your box by our team of stylists.

    This fee is automatically deducted from the amount of the garments you keep, and will only be charged if you return all the garments in the box.

    When do I have to enter my payment details?

    At the end of the style test you will need to enter the details of the bank card you wish to use. You will not need to re-enter this information at any other point in the service.

    RETURNS

    How do refunds work?

    Once you receive the box, you have 7 days to try on the garments, see how they fit in with your wardrobe and decide which ones you want to keep.

    Those that you wish to return, put them together with the delivery note in the bag that comes inside the box and proceed with the return. To do this, you have two options:

    1. Collection. In the case of collection, make an appointment with the courier and print out the return label. When the courier arrives at your home, hand over the bag and that's it.
    2. Return in shop Put the garments inside the bag and take it to one of the 20 selected shops.

    If you have any questions regarding returns, please contact our Customer Service team.

    How much time do I have to decide which pieces to keep?

    You have 7 days to try on the garments and decide what you want to keep and what you want to return. If after that time you have not indicated anything, we will assume that you have liked your 5 items and you will be charged the full amount of the box.

    Is it possible more time to decide?

    If you think you will be away from home and will not be able to decide in time, we recommend that you pause the service and receive your box the following month.

    If due to unforeseen circumstances it is impossible for you to send us your selection within 7 days, please contact our Customer Service (919 100 808 or contacto@adolfodominguez.com).

    If I change my mind, can I return pieces I have decided to keep later?

    Once you have decided which garments you wish to keep, you will receive an email with your invoice and date of purchase, so you will have the usual 30 days to exchange or return them in any of our shops or via the online shop.

    Can I change the size or colour of an item I have received?

    This is not possible at this time. If you would like to receive a different size or colour to one of the garments received, please contact your stylist via our Customer Service (919 100 808 or contacto@adolfodominguez.com) so that they can take this into account and include it in your next box.

    Can I return my order to a physical shop?

    Yes, you can make your return at one of our 20 selected shops.

    A Coruña (Boutique Teresa Herrera), Alicante (Boutique Doctor Ramón y Cajal), Barcelona (Flagship Paseo de Gracia), Boutique Badajoz, Boutique Cádiz, Boutique Gijón, Boutique Ourense, Boutique Oviedo, Boutique Pontevedra, Boutique Vigo Urzaiz, Granada (CC. Nevada AD), Guipúzcoa (Boutique San Sebastián), Madrid (Flagship Fuencarral), Madrid (Flagship Serrano), Málaga (Boutique Santa María), Murcia (Boutique Tomás Maestre), Pamplona (Boutique García Castañón), Sevilla (Boutique Puente y Pellón), Vizcaya (Boutique Rodríguez Arias), y Zaragoza (Boutique Zurita).. Check the address on our map.

    STYLIST

    How can I choose the stylist who will work with me?

    The choice of stylist is made automatically, choosing the profile most compatible with you according to your answers in the style test. Once you have completed the test, your stylist will contact you by phone in the following days to introduce himself/herself and get to know you better.

    How can I contact my stylist?

    Whenever you want to contact your stylist you can do so through our Customer Service (919 100 808 or contacto@adolfodominguez.com). They will talk to your stylist so that they can contact you as soon as possible.

    How can I change stylist?

    You can change your stylist whenever you want. To do so, please contact our Customer Service team (919 100 808 or contacto@adolfodominguez.com). We will take care of selecting another stylist that fits your profile. Listening to your opinion helps us to improve.

  6. Our Customer Service Department will help you with any questions or queries related to the purchase process, information about shipments and returns, tracking your order or any other questions related to our physical shops.

    You can contact us from Monday to Friday from 9:00 to 20:00 at:

    CONTACT TELEPHONE NUMBER

    EMAIL

*Discount applied on original price

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