These Purchase Terms and Conditions govern the use of the website adolfodominguez.com (hereinafter "The Website") of which Adolfo Domínguez, SA (hereinafter Adolfo Domínguez) is the owner. Adolfo Domínguez, SA is a corporation established in San Ciprián de Viñas, Polígono Industrial, Calle 4, Parcela 8 - 32901 Ourense, Spain, with tax identification number A-32104226, registered in the Ourense Mercantile Registry, Volume 189, Folio 125, Inscription 8ª, Page OR-1325 and with e-mail address: contact.uk@adolfodominguez.com (hereinafter Adolfo Domínguez).
The use of the services of the online store by the customer presupposes, in any case, adherence to the Purchase Terms and Conditions in the version published at the time of the purchase order. It is therefore advisable for the customer to read these General Conditions before proceeding to make a purchase.
Click here to download the General Purchase Conditions.
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CONTRACT SCOPE
These Purchase Terms and Conditions apply to the sale of all Adolfo Domínguez products through its website in the United Kingdom (except Channel Islands and Isles of Man). If you do not reside in this countries indicated, you will only be able to purchase items territory,you will only be able to purchase items through the online store if the shipping address of the order is in this country.
Adolfo Domínguez informs that its website is intended exclusively for an audience over age 18. Adolfo Domínguez reserves the right to cancel the access account of a customer if fraudulent, speculative or bad faith acts are detected in the use of this service.
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PRICE
The applicable prices are those indicated on the website on the date of the order. They are detailed in each item and include V.A.T. (Value Added Tax), or the corresponding tax.
Once you have completed the purchase order, and before making he payment, you will be provided with a final summary identifying the item(s) purchased and their total price (including shipping and taxes).
Prices on this website are shown in pounds and in this case include tariffs.
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PAYMENT
Payment will be made upon completion of the purchase process and will be an indispensable condition for the formalization of the purchase. Methods of payment accepted:
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Credit or debit card Visa®, Mastercard® as well as 4B or 4B Maestro debit card, American Express, U-Pay and PayPal System,as well as any other form of payment that Adolfo Dominguez approves from time to time. In any case, the payment method is selected during the purchase process on the corresponding screen.
We use secure payment systems of leading financial institutions, in order to provide maximum security. You must notify Adolfo Domínguez any undue or fraudulent charge on the card used for purchases, by email or telephone and as soon as possible so that we can make the appropriate arrangements. Suppliers or issuers of payment methods may adopt anti-fraud measures that involve the rejection of certain types of transactions. Adolfo Domínguez is not responsible for the implementation of such security policies.
Adolfo Domínguez will issue the invoice in the name of the individual or company placing the order, you can request it through your online account. To this end, by accepting these Terms and Conditions of Purchase, you consent to the sending of the electronic invoice. At any time you can request, through contact.uk@adolfodominguez.com, to receive a paper invoice. We warn that sales invoices may not be subsequently modified in compliance with current regulations.
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DELIVERY
The delivery time will be a maximum of 30 calendar days from the purchase date. The delivery of the orders will be made at the address indicated by the customer according to the following characteristics:
4.1 Home delivery
If the order is equal to or higher than £ 60, shipping is free of charge. If the order does not exceed £60, shipping costs £10.
We do not currently ship to the islands of Jersey and Guernsey. We are working to improve our shipping and will be able to offer this in the near future.
4.2 Delivery incidents
If the delivery cannot be made due to the absence of the receiver, the transport agency, after two unsuccessful attempts, will return the goods to the origin, so you must contact the transport agency to arrange a new delivery.
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RETURNS AND CANCELLATION
5.1 GENERAL POLICY (in case of tare or defect)
There are different procedures for the realization of returns and cancellations. Below, we will describe the characteristics of each of them, as well as their costs and conditions.
- Return: in case of tare or defect.
- Withdrawal: by decision of the customer..
Due to the special characteristics of certain products, the following must be taken into account:
- For reasons of health protection and hygiene, we do not accept returns or cancellations of underwear, swimwear and earrings, when the wrapping, packaging or seal protecting the product has been opened, except for those that are damaged or defective.
- All products to be returned must be properly wrapped.
- Gift packs are indivisible and your items cannot be returned separately.
- In case of withdrawal: (i) the products to be returned must not have been used, must be properly wrapped, and with the original label, and (ii) you will only be liable for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form (You only have to fill in and send this form if you wish to withdraw from the contract)
To the attention of ADOLFO DOMÍNGUEZ, S.A. with address in San Ciprián de Viñas, Polígono Industrial, Calle 4, Parcela 8 - 32901 Ourense, Spain and e-mail contact.uk@adolfodominguez.com.
I hereby inform you that I withdraw from my contract of sale of the following property:
Ordered on/received on (*)
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is submitted on paper)
Date: (*) Delete as appropriate.
5.2 RETURNS (in case of defects)
- Conditions:Adolfo Domínguez shall be liable for any non-conformities manifested within the period established by legal regulations.
- Refund: Adolfo Dominguez will reimburse the corresponding amount (except shipping costs) within 14 calendar days from the date that has been informed of the return. The refund will be made by the same payment method used to pay. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.
- Procedure. Home or office pick-up:
If you prefer, you can request a free pick-up at the address that suits you best. To do so, follow these steps:
- Request a refund: If you are registered at www.adolfodominguez.com the return request will be very simple. You just have to log in and access directly to your customer area, enter the order containing the garment to be returned ("View order") and click on the option "Request a return". In case you have made the purchase without registration, you can request it by contacting us at contact.uk@adolfodominguez.com
- Packaging: Wrap the
items,
fill in the return form and close the box. You will receive
an
email with the link to the carrier's page, fill in your data and
print
the sticker that you must attach to the order.
- Submit package: Deliver the box properly closed to the carrier.
- Receive a refund: The refund will be made within a maximum of 14 working days in the same payment method.
5.3 WITHDRAWAL
- Conditions: you have the right to withdraw the contract without justification within 14 calendar days of receipt of the product.
- Refund and Procedure: the same conditions shall apply as in case of a refund.
5.4 CONTRACTUAL RIGHT TO WITHDRAWAL.
- Conditions: As well as the legally recognised right to withdrawal mentioned previously, we also grant a period of 30 days counted from the receipt of the product for return of the products (except those mentioned in clause 6.1, for which the right to withdrawal is excluded).
- Refund and procedure: the same conditions will be applied as for returns.
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PRODUCT AVAILABILITY
In the event of any supply issues or if there are no products left in stock, we will inform you immediately and refund the amount of the out-of-stock product(s). We will refund the corresponding amount without undue delay and, in any case, within 14 calendar days. The refund will be made in accordance with Clause 5.
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WARRANTY ON PURCHASED PRODUCTS
The guarantee offered is the one established in the Real Decreto Legislativo 1/2007, of November 16, which approves the revised text of the Ley General para la Defensa de los Consumidores y Usuarios. Adolfo Domínguez performs in each campaign a photographic work to show the garments as real as possible. However, items may be subject to color variations depending on the calibration of your monitor.
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CUSTOMER SERVICE
Our Customer Service Department will help you with any questions or queries related to the purchase process, information about shipments and returns, tracking your order or any other questions related to our physical shops. You can contact us by contact.uk@adolfodominguez.com:
- In addition, we have official Complaint Forms available to consumers and users, which you can submit to the postal address and e-mail addresses above, or in any of our physical stores. You can request them by calling the above telephone numbers or here: Download official complaint forms.
Our Customer Service will attend to your claim, which will be registered with an identification code, and will respond to it as soon as possible, and in any case within a maximum period of one month. If your request is not satisfactorily resolved, you may go to the ordinary courts or process your claim through the website http://ec.europa.eu/odr , which will provide a single point of access for out-of-court resolution free of charge.
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CHANGE OF TERMS AND CONDITIONS OF PURCHASE.
Adolfo Dominguez reserves the right to modify at any time these Terms and Conditions of Purchase. No modification will affect orders already in progress.
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FORCE MAJEURE
Adolfo Domínguez's performance of all or part of its obligations shall be suspended in the event of an act of God or force majeure preventing or delaying performance. The following shall be considered as such, in particular, without this list being exhaustive: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to Adolfo Domínguez.
We will inform you of any such fortuitous event or force majeure within seven days of its occurrence. In the event that such suspension lasts longer than fifteen days, you will then have the chance to cancel the order in progress and we will then proceed to refund it under the conditions provided for in point 5 of these Terms and Conditions of Purchase.
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APPLICABLE LAW AND JURISDICTION
These Terms and Conditions of Purchase are subject to the Spanish law. Without prejudice to the foregoing, the non-resident consumer in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where he has his habitual residence. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the customer's address.
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SALE [UK]
Promotion valid from the 1th of June to the 30th of July at adolfodominguez.com. Discount applicable on our Spring/Summer 2025 collection. The Limited Edition and fragrances remain excluded of the promotion. Promotion not valid in conjunction with other offers and cannot be applied to previous purchases.
PRIVATE SALES [UK]
Up to 50% off the Spring/Summer 2025 collection, exclusively for registered customers at adolfodominguez.com and Experience Customers. To enjoy the online promotion, log in or create an account at adolfodominguez.com. Promotion valid from 29th at 09:00PM of May to 9th June 2025. Limited Edition, masks and fragrances are excluded from the promotion. Not cumulative to other promotions.
DIGITAL DAYS [UK]
Up to 50% discount on the Spring/Summer 2025 collection. Offer valid from 12 May 2025, only at adolfodominguez.com until 18 May. Promotion cannot be combined with other offers. Limited Edition collection, fragrances and timeless category are excluded.
SPECIAL PRICES [UK]
Up to 40% off selected items from the spring-summer 2025 collection. Promotion valid from March 27 to June 09, 2025 and at adolfodominguez.com from March 26 at 9 p.m. Not combinable with other promotions or sales. Cannot be applied to exchanges.
10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [UK]
Promotion valid from December 26, 2024 to March 2, 2025 at adolfodominguez.com. Get extra 10% off when you purchase two or more sale items from the Fall/Winter 2024 collection. Fragrances and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 15th of January at 09:00PM until the 2nd of March. Cannot be combined with any other offers and cannot be applied to previous purchases. Cannot be combined wit any other discount voucher. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.
EXTRA 10% OFF ON OUTERWEAR [UK]
Discount applicable on the Fall/Winter 2024 collection. Limited Edition and fragrances excluded. Not combinable with other promotions nor applicable in changes. From 6th to 15th of January 2025, 10% extra off on outerwear.
SALE [UK]
Promotion valid from December 26, 2024 to February 28, 2025 at adolfodominguez.com. Discount applicable on the Fall/Winter 2024 collection. Limited Edition and fragrances excluded. Not combinable with other promotions nor applicable in changes.
PRIVATE SALE [UK]
Up to 50% off the Fall/Winter 2024 collection, exclusively for registered customers at adolfodominguez.com and Clients Experience. To enjoy the online promotion, log in or create an account at adolfodominguez.com. Promotion valid from December 10th at 21h to December 25th 2024. Limited Edition and fragrances are excluded from the promotion. Cannot be combined with other promotions.
CHRISTMAS SELECTION [UK]
Up to 50% off selected items from December 3 to December 25, 2024 at adolfodominguez.com. Fragrances and Limited Edition items are excluded. Not combinable with other promotions and/or discounts, nor applicable in exchange.
WELCOME PROMOTION [EUROPE & UK]
Get 15% off with your next purchase at adolfodominguez.com introducing your code. Limited Edition, face masks and fragances remain excluded. The discount is valid for 15 days at adolfodominguez.com on articles of the current collection (with or without discounts). It cannot be combined with any extra 10%other offers and cannot be applied to previous purchases. Promotion not valid in conjunction with other vouchers or promotional codes. Once the voucher has been redeemed, it cannot be reimbursed in the event that you return any items from the new collection acquired through said purchase.
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Are all AD physical stores open?
All of our brick-and-mortar locations have now reopened. Before you visit any of our stores, please make sure you check our stores locator to find out your local store opening times or whether you need to request an appointment in your area.
Our online store www.adolfodominguez.com remains open 24/7. We have also reinforced our customer service with a team of personal shoppers that can provide personalised attention over the phone during your online shopping. Please phone us on 902 333 717 to talk to one of our specialised agents or request a free call on our website and we will get back to you as soon as possible.
55 43 35 72 54 [Mexico]
(+34) 902 333 717 [Europe]
(+34) 902 333 717 [USA]When is the deadline for exchanges and returns after the confinement is over?
We have now restored our timeframes for exchanges and returns back to 30 calendar days.
What is the Click & Collect service?
The Click & Collect is a service available only in Spain and Portugal. You can pick up your order at Adolfo Domínguez stores. You have to select "Pick up in Store" during the purchase process and mark the store where you want to pick it up. A list will be displayed showing all the stores available for this type of collection.
Adolfo Domínguez will send an email, once the order has been delivered to the selected store, so that you can pick it up.
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OBVERSE
The return and exchange policy is shown on the back of the ticket.
Please contact us if you have any doubts.
REVERSEThese general conditions apply to returns and exchanges of items purchased in Adolfo Domínguez stores located in Spain (except for franchised stores and corners located in El Corte Inglés stores and airports managed by Áreas, SAU). Please keep this ticket.
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Deadlines. Returns: Legal warranty (in case of tare or defect of the article): The deadline for the return is 2 years from the date of purchase. Commercial warranty: The return period is 30 calendar days from the date of purchase.
* Changes: The deadline for changes (size and color) is 30 calendar days from the date of purchase.
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Procedure. It is essential to present the purchase receipt or invoice. The amount paid will be refunded in the same payment method in which it was paid. In the case of payment by credit card, the refund will only be made to the holder of the card with which the purchase was made. In operations with gift voucher, the amount will be refunded if the purchase receipt is presented, in case of not having it, a return voucher will be issued (without expiration date) for the amount corresponding to the returned item.
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Applicable conditions. In case of commercial warranty and exchanges, the items must not have been washed, used and/or repaired, and must present the internal tags. Items that cannot be returned or exchanged: cocktail, underwear and/or costume jewelry (except for legal guarantee). Exchanges and/or returns of products purchased in Adolfo Dominguez Outlet are only allowed in these establishments.
NOTE: Purchases made in franchised establishments may be returned in our own stores, and vice versa, only by means of a return voucher.
* We have available Complaint Forms according with consumer regulations.
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