These general conditions (the “General Conditions”) regulate the ADN Club loyalty club (the “Program” or “ADN Club”) by ADOLFO DOMINGUEZ, S.A (“ADSA”), trading entity with address at Polígono Industrial, calle 4, parcela 8, de San Cibrao das Viñas (Ourense) and TIN A-32.104.226.
These General Conditions detail the operation of the Program as well as the process for earning and redeeming ADN CLUB Refund’s by the Members of the Program (the “Member” or “Members”). The Members can benefit from belonging to the Program in all physical Adolfo Domínguez stores located in Spain, including corners in El Corte Inglés and on the website adolfodominguez.com (the “Stores”), excluding, therefore, purchases made in airports and outlets.
For the purpose of requesting identification and verification of membership in the CLUB, ADSA may ask for an identity document to be shown.
- Bronze: this category will be assigned to new members and will be maintained by all Members that spend, over the period, less than €500 (five hundred euro).
- Silver: this will be assigned to ADN CLUB members who spent, in the previous period, €500 (five hundred euro) or more but less than €2,000 (two thousand euro).
- Gold: this will be assigned to ADN CLUB members who spent, in the previous period, €2,000 (two thousand euro) or more but less than €6,000 (six thousand euro).
- Earn an ADN CLUB Refund on the amount spent, provided that said amount was spent in Store.
- Redeem an ADN CLUB Refund to purchase products that are on sale in the Stores.
- Advantages, benefits and promotions that are exclusive to ADN Club, depending on the level.
- EARN ADN CLUB REFUND
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Validity and expiry of ADN CLUB Refund.
The amount spent by the member is accumulated and the ADN CLUB Refund is generated automatically. The ADN CLUB Refund has an expiry of twelve (12) months from the date of accumulation and, after this period, if the user has not used it, it will automatically deactivate.
The Refund assigned for the customer’s birthday has an expiry of one (1) month from the date of accumulation and, after this period, if the user has not used it, it will automatically deactivate.
- REDEEM ADN CLUB REFUND.
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Claim ADN CLUB Refund.
If at any time the service for accumulating or using ADN CLUB Refund is interrupted due to a communications error that cannot be attributed to ADSA or due to systems improvements, the member will have the right to request accreditation of the ADN CLUB Refund not added to their account (by presenting the receipt proving the purchase made), but cannot enjoy the ADN Club services until communications are re-established.
Purchases cannot be recorded after they are made.
- ADVANTAGES, BENEFITS AND PROMOTIONS EXCLUSIVE TO ADN CLUB.
- BRONZE. Members that belong to the Bronze level can enjoy the following advantages:
- 5% cashback: Bronze members will accumulate 5% of their purchases as ADN CLUB Refund (every €1 spent will become €0.05 of ADN CLUB Refund). The ADN CLUB Refund accumulates based on a percentage of the net amount (once other payments are discounted with ADN CLUB) of the purchases made by the member, identified as such, in one of our Stores. The amount corresponding to the shipping costs for online orders, tailoring expenses and packaging and/or gift wrap expenses does not generate ADN CLUB Refund. The ADN CLUB Refund will be accumulated in round numbers (e.g. if the customer spends €76.20, only €76 will be calculated. Rounding is always downward).
- 15% welcome: Once registered in the ADN Club, the member will receive a single voucher for 15% off, which can be redeemed with their next purchase by entering the voucher code at checkout in our Stores. Promotion valid from when the code is issued until 1 month later for items in the present collection (with or without discount). The Limited Edition collections, masks and fragrances are excluded from this promotion. Cannot be redeemed in outlets, El Corte Inglés corners or airports. In physical stores, cannot be accumulated with any other type of voucher or ADN CLUB Refund. At adolfodominguez.com, cannot be accumulated with any other type of voucher and/or promotional code and/or private sales and/or ADN CLUB Refund. Cannot be accumulated with other promotions with an extra 10% off in stores or adolfodominguez.com. In the case of total or partial return of the items purchased, this will be deactivated. Once the voucher has been redeemed, only the total return of the items acquired in said purchase will be allowed, refunding the amount corresponding to the items but not the “10% Welcome Voucher”.
- €5 ADN CLUB Refund for your birthday: The ADN CLUB Refund will be generated for each Bronze member on the day they have stated as their birthday.
- Private sales and access to exclusive promotions: On specific dates, the member will have access to private sales and/or exclusive promotions for the Bronze level.
- Informative content: The Bronze clients will receive informative content via e-mail, adolfodominguez.com, SMS, Mobile Wallet push notifications, telephone or letter.
- SILVER. Members that belong to the Silver level can enjoy the following advantages:
- 10% cashback: Silver members will accumulate 10% of their purchases as ADN CLUB Refund (every €1 spent will become €0.10 of ADN CLUB Refund). The ADN CLUB Refund accumulates based on a percentage of the net amount (once other payments are discounted with ADN CLUB) of the purchases made by the member, identified as such, in one of our Stores in Spain. The amount corresponding to the shipping costs for online orders, tailoring expenses and packaging and/or gift wrap expenses does not generate ADN CLUB Refund. The ADN CLUB Refund will be accumulated in round numbers (e.g. if the customer spends €76.20, only €76 will be calculated. Rounding is always downward).
- 15% welcome: Once registered in the ADN Club, the member will receive a single voucher for 15% off, which can be redeemed with their next purchase by entering the voucher code at checkout in stores and adolfodominguez.com. Promotion valid from when the code is issued until 1 days later for items in the present collection (with or without discount). The Limited Edition collections, masks and fragrances are excluded from this promotion. Cannot be redeemed in outlets, El Corte Inglés corners or airports. In physical stores, cannot be accumulated with any other type of voucher or ADN CLUB Refund. At adolfodominguez.com, cannot be accumulated with any other type of voucher and/or promotional code and/or private sales and/or ADN CLUB Refund. Cannot be accumulated with other promotions with an extra 10% off in stores or adolfodominguez.com. In the case of total or partial return of the items purchased, this will be deactivated. Once the voucher has been redeemed, only the total return of the items acquired in said purchase will be allowed, refunding the amount corresponding to the items but not the “10% Welcome Voucher”.
- €10 ADN CLUB Refund for your birthday: The ADN CLUB Refund will be generated for each Silver member on the day they have stated as their birthday.
- Private sales and access to exclusive promotions: On specific dates, the member will have access to private sales and/or exclusive promotions for the Silver level.
- Invitations to events: The Silver clients will periodically receive invitations to exclusive events held by ADSA.
- GOLD. Members that belong to the Gold level can enjoy the following advantages:
- 15% cashback: Gold members will accumulate 15% of their purchases as ADN CLUB Refund (every €1 spent will become €0.15 of ADN CLUB Refund). The ADN CLUB Refund accumulates based on a percentage of the net amount (once other payments are discounted with ADN CLUB) of the purchases made by the member, identified as such, in one of our Stores. The amount corresponding to the shipping costs for online orders, tailoring expenses and packaging and/or gift wrap expenses does not generate ADN CLUB Refund. The ADN CLUB Refund will be accumulated in round numbers (e.g. if the customer spends €76.20, only €76 will be calculated. Rounding is always downward).
- 15% welcome: Once registered in the ADN Club, the member will receive a single voucher for 15% off, which can be redeemed with their next purchase by entering the voucher code at checkout in stores and adolfodominguez.com. Promotion valid from when the code is issued until 1 days later for items in the present collection (with or without discount). The Limited Edition collections, masks and fragrances are excluded from this promotion. Cannot be redeemed in outlets, El Corte Inglés corners or airports. In physical stores, cannot be accumulated with any other type of voucher or ADN CLUB Refund. At adolfodominguez.com, cannot be accumulated with any other type of voucher and/or promotional code and/or private sales and/or ADN CLUB Refund. Cannot be accumulated with other promotions with an extra 10% off in stores or adolfodominguez.com. In the case of total or partial return of the items purchased, this will be deactivated. Once the voucher has been redeemed, only the total return of the items acquired in said purchase will be allowed, refunding the amount corresponding to the items but not the “10% Welcome Voucher”.
- €15 ADN CLUB Refund for your birthday: The ADN CLUB Refund will be generated for each Gold member on the day they have stated as their birthday.
- Informative content: The Silver clients will receive informative content via e-mail, adolfodominguez.com, SMS, Mobile Wallet push notifications, telephone or letter.
- Invitations to events: The Gold clients will periodically receive invitations to exclusive events held by ADSA.
- To identify yourself with National ID, NIE, phone number or email to enjoy the benefits of the Club.
- To inform changes of address, email or phone number (where applicable) in the personal profile, in writing to ADSA and/or the Customer Service Centre.
- To maintain confidentiality of the data provided and updated.
- 2. To attend to the member through the Customer Service Centre, at the telephone (+34) 919 100 808, between the hours of 9 a.m. and 8 p.m., Monday to Friday.
- ADSA reserves the right to revoke, at any time and without prior notification, membership to the Program in cases where non-compliance is detected with any of the Member’s responsibilities, the General Conditions, acts that are fraudulent, speculative, irregular or in bad faith, or inactivity for a period of more than 36 months.
- The Member can also cancel their membership to the program at any time by informing ADSA of this decision in writing and identifying themselves as indicated in the Client Responsibilities section.
- Cancelling the program, under points 1 and 2 mentioned above, will lead to loss of all rights relative to its use, automatically from the time that the Member is no longer a member.
- ADSA can cancel the ADN Club program at any time, due to reasons of force majeure or unforeseeable events, due to legal or other obligations and due to company policy. Only in this final cancellation situation will the member have the right to use the points accumulated during two months after the date the program is cancelled, which will be notified through adolfodominguez.com and/or points of sale.
REGISTRATION PROCESS
The member’s account is personal and non-transferable and must be in the name of a natural person, of legal age and resident in Spain, who must show their National ID upon registering.
To join the Program you can register: In any physical ADSA store (providing the personal data requested) or through the website adolfodominguez.com, expressly accepting, in both cases, the General Conditions. Within the period of 24 hours, you will receive an email or SMS confirming your registration, with a link to the website adolfodominguez.com, where you can find an updated version of the General Conditions accepted. Said Conditions will be stored in an electronic format, which will remain available to you, in English, at any time at adolfodominguez.com.
In any case, a copy of these conditions will be available to you in ADSA stores and online store adolfodominguez.com. Identification as a member when purchasing will imply, in any case, knowledge and acceptance of these Conditions.
ADSA may communicate with you via email, adolfodominguez.com, SMS, telephone or letter.
OPERATION OF THE PROGRAM
The Member must identify themselves as such every time they make a purchase in any of our Stores. The volume of purchases will be registered in the member’s account. For the purpose of global calculation of purchases, all purchases made on the same date in the same store will be considered a single purchase.
REGISTRATION PROCESS
The member’s account is personal and non-transferable and must be in the name of a natural person, of legal age and resident in Spain, who must show their National ID upon registering.
To join the Program you can register: In any physical ADSA store (providing the personal data requested) or through the website adolfodominguez.com, expressly accepting, in both cases, the General Conditions. Within the period of 24 hours, you will receive an email or SMS confirming your registration, with a link to the website adolfodominguez.com, where you can find an updated version of the General Conditions accepted. Said Conditions will be stored in an electronic format, which will remain available to you, in English, at any time at adolfodominguez.com.
In any case, a copy of these conditions will be available to you in ADSA stores and online store adolfodominguez.com. Identification as a member when purchasing will imply, in any case, knowledge and acceptance of these Conditions.
ADSA may communicate with you via email, adolfodominguez.com, SMS, telephone or letter.
PREMIUM CATEGORY REGISTRATION PROCESS
You can register with the Premium category: (i) for free, if the member of ADN CLUB has an annual spending equal to or above €6,000 (six thousand euro), or (ii) through the subscription model (€30 monthly (thirty euro) or €300 annually (three hundred euro)).
Subscription model
The registration process through the subscription model takes place in accordance with the process described above, with the exception that the only valid channel for registration is the website adolfodominguez.com.
You must provide a valid and current form of payment, which you can update when deemed necessary. Unless you cancel your subscription prior to the invoice date, you authorise us to charge the subscription fee corresponding to the next invoice cycle to your form of payment.
The subscription fee for the Premium level will be charged to your form of payment, on the payment date specified on the page “My Account”. The length of your invoice cycle will depend on the type of subscription chosen when you registered (monthly subscription or annual subscription). In some cases, the invoice date can change, for example if your form of payment has not been set up correctly or if you changed your subscription plan.
You can cancel your subscription at any time, and will continue to have access to the Premium level advantages until the end of your invoice period. Payments cannot be refunded and we do not provide returns or credits for partial subscription periods or for advantages that have not been used. To cancel your subscription, go to the page “My Account” and follow the cancellation instructions. If you cancel your subscription, you account will automatically close at the end of the current invoice period.
If the form of payment registered does not allow payment of the Subscription fee, Adolfo Domínguez may suspend your access to the Premium level until the Subscription fee has been paid.
We can change the subscription plans and corresponding fee with prior notice of 30 days. If you do not agree with any of these modifications, you can cancel your subscription before it enters into force. Furthermore, ADSA can cancel the subscription in case of non-payment by the member.
OPERATION OF THE PROGRAM
The Member must identify themselves as such every time they make a purchase in any of our Stores. The volume of purchases will be registered in the member’s account. For the purpose of global calculation of purchases, all purchases made on the same date in the same store will be considered a single purchase.
CATEGORIES AND BENEFITS OF THE PROGRAM
Participation in the Adolfo Domínguez Loyalty Club (ADSA) allows the customer, as a member, to enjoy a series of advantages, depending on the category of the Club that they belong to. There are three levels at ADN CLUB, depending on the value of the purchases made by the member over the previous 12 months.
At the end of the day, the general review process will be done for the ADN CLUB categories, calculating the amount spent during the 12 months prior to that day. In the case of a change of level, the benefits associated to the new level will become valid from the time of this update.
When a new member joins the ADN Club, they do so directly at the Bronze level, at least until the next review of levels in the Club.
Categories: The ADN Club consists of the following levels, in application of certain criteria:
Program Benefits: Upon registering in the program and identifying as a member in the Store, you can enjoy the benefits detailed below.
The ADN Club currency is the ADN CLUB Refund. Earning and redeeming the ADN CLUB Refund is personal to the member. The ADN CLUB Refund cannot be transferred or exchanged for money or other goods beyond those specified by ADN Club.
The Members can obtain an ADN CLUB Refund for all of the purchase made in Store.
The ADN CLUB Refund accumulates based on a percentage of the net amount (once other payments are discounted with ADN CLUB) of the purchases made by the member, identified as such, in one of our Stores. The ADN CLUB Refund can also be accumulated through certain actions carried out by the member other than the purchase of products, as listed below (hereinafter, the “Challenges”).
The member will be notified of the ADN CLUB Refund obtained through the website adolfodominguez.com, Customer Service Centre and/or in store. The update can take up to 72 hours.
New members, once they have registered with ADN Club, will start to accumulate ADN CLUB Refund from their first purchase identified as members, or through the first Challenge completed, identified as members.
The amount corresponding to the shipping costs for online orders, tailoring expenses and packaging and/or gift wrap expenses does not generate ADN CLUB Refund.
In the case that a purchase is returned, whether totally or partially, the member must identify themselves by showing the corresponding identification (through the national identity document, phone number or email) as well as the receipt to cancel the ADN CLUB Refund accumulated with said purchase. If there is not enough ADN CLUB Refund available at the time of the cancellation, the maximum possible will be cancelled.
In the case that the ADN CLUB Refund was used for the purchase, the refund will be as follows: If the return is total, the ADN CLUB Refund used in the purchase is reactivated, updating the date of validity/expiry based on the new reactivation date. If the return is partial, the ADN CLUB Refund corresponding to the items returned will be reactivated.
| ACTION |
ADN CLUB REFUND |
CONDITIONS LIMITED TO |
| Anniversary | €2 | Once every 12 months |
| Level change | €1 | Once every 12 months |
| Purchase of gift pack | €1 | Purchase completed without return |
| Subscription to ADN BOX | €2 | Once |
| Request digital receipt in store | €1 | N/A |
| Collect online order in store | €1 | N/A |
| Return online order in store | €1 | N/A |
Once the member has identified themselves, they can accumulate ADN CLUB Refund through certain actions, other than purchasing Products, as detailed below:
Anniversary: once (1) a year, the member will receive a €2 ADN CLUB Refund on the anniversary of their registration with ADN CLUB.
Level change: when a member changes level, they will receive a €1 ADN CLUB Refund. The accumulation of ADN CLUB Refund with this challenge will be limited to once a year (once for rising from Bronze to Silver and once for rising from Silver to Gold).
Purchase of gift pack: when a member purchases a gift pack, they will receive a €1 ADN CLUB Refund. If the gift pack is returned, the ADN CLUB Refund accumulated with said purchase will be cancelled. If there is not enough ADN CLUB Refund available at the time of the cancellation, the maximum possible will be cancelled.
Subscription to ADN BOX: when a member subscribes to the ADN BOX service, they will receive a €2 ADN CLUB Refund. The accumulation of ADN CLUB Refund with this challenge will only be valid the first time that the member registers with the service. In the case of cancellation of the service in the first 12 months, counted from the date of registration, the ADN CLUB Refund accumulated with this registration will be cancelled. If there is not enough ADN CLUB Refund available at the time of the cancellation, the maximum possible will be cancelled.
Request digital receipt in store: when a member requests a digital receipt instead of a paper receipt, they will receive a €1 ADN CLUB Refund.
Collect online order in store: when a member collects an order placed online (website adolfodominguez.com) in one of our Stores, they will receive a €1 ADN CLUB Refund.
Return online order in store: when a member returns an order placed online (website adolfodominguez.com) in one of our Stores, they will receive a €1 ADN CLUB Refund.
The Refund will be applied to the initial RRP for the product (tax included) and will have a total maximum limit equivalent to fifty per cent (50%) of said price.
Under no circumstances will refunds be redeemable for money or for value in-kind and cannot be accumulated to other promotions.
Redeeming the ADN CLUB Refund will take place based on the final purchase amount. The member must use the “mixed payment” formula, which combines payment with money (cash, card or any other payment method accepted by Adolfo Domínguez) and ADN CLUB Refund. The use of the ADN CLUB Refund generates more ADN CLUB Refund for the amount of the difference in price paid in cash and/or card.
The ADN CLUB Refund cannot be used to purchase a Gift Card. In the case of Gift Cards, the ADN CLUB Refund will be accumulated for the person purchasing the Gift Card for the amount put on the card. However, the person using the amount on the Gift Card does not generate ADN CLUB Refund for the purchases made with the gift card received.
The ADN CLUB Refund cannot be used to purchase Limited Edition collections, masks and/or fragrances. The ADN CLUB Refund cannot be used for shipping costs for online orders, tailoring expenses and packaging and/or gift wrapping expenses.
The ADN CLUB Refund issued can be redeemed just once for products in our Stores. ADN CLUB Refund can be accumulated through various actions to be redeemed in a single purchase.
If the purchase made with ADN CLUB Refund is not higher than the value of the Refund itself, the difference will be lost. In this case, after the member makes a complete return of this purchase, the total of the ADN CLUB Refund will be reactivated (including the difference). If the return is partial, the ADN CLUB Refund corresponding to the items returned will be reactivated (only the actual ADN CLUB Refund used, without the difference). In the case that, through various partial returns, there is a total return of the initial purchase, the difference will not be reactivated through ADN CLUB Refund.
CLIENT RESPONSIBILITIES
ADSA RESPONSIBILITIES
CANCELLATION
MODIFICATION OF CONDITIONS
ADSA may modify these conditions if this is communicated to the members of ADN Club, a requirement that the parties expressly agree to have been met through publication of the variations on adolfodominguez.com and/or points of sale. If the member does not agree with these changes, they can inform ADSA of their decision to withdraw from the Club.
APPLICABLE LEGISLATION AND JURISDICTION
These General Conditions are subject to Spanish legislation. The parties submit, of their own choice, to the courts and tribunals of the member’s address for the resolution of conflicts, expressly rejecting any other jurisdiction.
DATA PROTECTION
We notify the principle aspects related to the processing of your data and where you can find further information regarding privacy:
Data manager: ADOLFO DOMÍNGUEZ, S.A (hereinafter ADSA).
Purpose: To manage membership of the ADN Club, furthermore, we understand that, by registering voluntarily with ADN Club, you expect to receive information regarding ADSA’s products, new collections, promotions, events and market studies. We notify you that we may prepare profiles for marketing purposes, in order to send communications that may be of interest to you.
Legal basis: Formalisation of the contract and legitimate interest.
Recipients: Data is never communicated to third parties, unless legally obliged to do so.
Conservation periods: Until you request cancellation, given that until that time we will understand that you are still interested in forming a part of the Club.
Rights: Providing all of the data requested is obligatory. The member has the right to access this information and can rectify, cancel, limit, oppose, request transfer and exercise the right to not be subject to automated decisions, including profiles. You can exercise your rights atdpo@adolfodominguez.com.
You can contact the Spanish Data Protection Agency for further information regarding your rights and can file a complaint with the DPO or, where applicable, the Relevant Authority regarding Data Protection, the Spanish Data Protection Agency (https://www.aepd.es), particularly when you are not satisfied with the exercise of your rights.
Additional Information: You can consult the additional and detailed information on our Privacy Policy on our website.
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