SHOPPING CONDITIONS

SHOPPING CONDITIONS

The following conditions regulate the sale of products on the website "www.adolfodominguez.com" or the online store of Adolfo Dominguez S.A, (hereinafter, ADOLFO DOMINGUEZ), based in San Ciprian de Viñas, Industrial Estate, Calle 4, Parcela 8-32901 Ourense and with email address sophie@adolfodominguez.com, CIF number A-32104226, and registered in the Register of Ourense, Volume 189, Part 125, Entry 8 ª, Page OR-1325. We kindly request you to read the Shopping Conditions carefully before using our website. By using the website or placing an order the user accepts the Conditions presented and agrees to comply with them. In the event that the user does not agree with all Conditions presented here, they should not proceed with using the website. The Conditions are subject to modification at any time, The Conditions which apply are those valid at time of purchase.

Perfumes are only available for purchase within Spain and Portugal and will be exempt from any promotion unless stated.

1. DELIVERY

A) To Spain & Portugal

Do you deliver to Canary Islands, Ceuta and Melilla?
We do not currently deliver items from adolfodominguez.com to Canary Islands, Ceuta or Melilla. If you wish to order items from these locations, please contact our Customer Service department.

B) To Europe:

C) Delivery Conditions

Items purchased from Adolfo Dominguez will be delivered by a courier company. Orders will be delivered within 1-3 business days for orders to Spain and Portugal.

Delivery time may vary during sales or promotional periods and/or for deliveries to areas that involve special customs. Delivery will be deemed complete upon the customer’s signing of a receipt for the products at the agreed delivery address.

In order to avoid problems with delivery (such as incorrect address, absence at time of delivery, etc.), it is imperative to complete the order form correctly. It is recommended to provide a contact telephone number where required. Orders may be tracked and viewed on our courier service’s website. The shipping cost will be showed, along with the VAT of the destination country, at checkout, once the order has been placed, and before payment is due.

2. EXCHANGES & RETURNS

2.1. EXCHANGES (Currently in a testing phase)

For Spain:

Door-to-door size exchange
f you are unsatisfied with the size of an item once you’ve received it, Adolfo Dominguez offers you the option of exchanging the size at your address in a term of 30 days, excluding cocktail attire for which the limit is 14 days. These terms are valid as of the date on which you receive the order, provided that the garment has not been used or damaged. Perfumes and jewelry cannot be exchanged.
Items cannot be exchanged for other articles or the same item in a different color. The same reference may only be exchanged for another size. In order to exchange an item for another article, you must first return it and then proceed to purchase the item you wish. The size exchange service will be limited to a single exchange per order and can include as many items in the order as necessary.

This service is currently available in Madrid and Barcelona and is completely free of charge. The postal codes included are
MADRID: 28029, 28036, 28046, 28039, 28016, 28020, 28002, 28003, 28015, 28010, 28006, 28028, 28008, 28004, 28001, 280013, 28014, 28009, 28007, 28012, 28005, 28045
BARCELONA: from 08001 to 08042

How to proceed:

1. Contact Customer Service by calling 900 333 717, or by sending an e-mail to sofia@adolfodominguez.com in order to request a pick-up for the article(s) you wish to exchange.

2. Our agents will inform you of the size availability and send a courier to your address or office at the scheduled time, at no cost for you.

3. Return the article(s) for which you’d like a different size in the original packaging.

4. Our courier service will carry out the exchange of the article and provide you with the new size within the established time period.

Returning an article that has already been exchanged
Should you wish to return an article that had been exchanged previously, it must be returned at the same store where the exchange took place – as indicated on the exchange note provided to the customer.
The term for returning these articles is 30 days, excluding cocktail attire, for which the limit is 14 days. These terms will be valid as of the date of the exchange.
The conditions of the online receipt will prevail over any register receipts issued in stores.

How to proceed:

1. GO TO THE STORE
Go to the Adolfo Dominguez store that appears on the exchange note.

2. TAKE THIS EXCHANGE NOTE AND THE EXCHANGE VOUCHER
Don’t forget to take the note along with the article(s) you wish to return.
Should you misplace or lose said exchange note, please contact Customer Service and they will send you a new document by e-mail.
The exchange voucher is the ticket issued by the register in-store at the time that the item is exchanged. You’ll find it together with the new item that was requested.

3. RECEIVE REIMBURSEMENT
Once you’ve returned the item, our store clerks will offer you a return voucher that you can use at any of our physical stores (excluding outlets, corners of El Corte Inglés, and airports).
If you prefer, we will reimburse you for the item. To do so, please indicate your account number on the exchange note and we’ll make the payment via bank transfer.
The amount will be returned in a maximum term of 14 business days.

2.2. RETURNS

You may exchange or return any article you purchase that is not to your complete satisfaction. You have a maximum period of 30 days from the date of delivery to notify us and return the unwanted item(s). In the case of cocktail garments and jewellery, the maximum time period for any return is of 14 days. Due to hygiene reasons, earrings may not be returned nor exchanged. Gift packs are indivisible and their items may not be returned separately.

It will not incur any return fees. However, we can withhold the refund until the goods have been received back or until a valid evidence of the return is provided, depending on which condition is met first.

Your right to cancel the contract shall apply exclusively to products that are returned in the same condition as you received them.

A) For Spain & Portugal

B) For Europe

A courier service will collect the items you wish to return free of charge.

C) Refunds

If you have paid for your order by bank transfer or cash on delivery, The number of the account where you would like to receive the refund must be indicated on the returns form.

The refund will be made into your bank account (if you have paid by cash on delivery or by bank transfer) or your bank card (if you have paid by credit card, debit card or PayPal). Due to the administrative process of this method, the full reimbursement will take place in a timeframe of approximately 14 business days.

D) Conditions of Returns

It is not possible to arrange exchanges through adolfodominguez.com. If you need a different size, colour, etc. you may return your item and order a new one. ADOLFO DOMINGUEZ does not accept returns or exchanges that have not been previously communicated by the indicated means.

Items returned must be in their unused, original condition with all item tags attached and any related accessories or instruction booklets included. In the case of perfumes, these must be returned in the original, sealed bottles. In the event the return of any item does not comply with these conditions, ADOLFO DOMINGUEZ will not accept the return and the items will be sent back to the client.

In the event the return is due to a defect of the purchased product, the shipping cost incurred by the customer would be fully reimbursed through a bank transfer if payment was made by this means or by cash on delivery, or through the payment gateway in case the payment was made by credit or debit card. ADOLFO DOMINGUEZ will not under any circumstances accept returns sent freight collect.

The shipping costs of the first return shall be borne by ADOLFO DOMINGUEZ, if a second change or refund is necessary, the cost will be charged to the customer.

For any complaint it is necessary to present the invoice.

E) Right of withdrawal

The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail):

ADOLFO DOMINGUEZ S.A.
Polígono Industrial San Ciprián de Viñas
Calle 4, Parcela 8
C.P. 32901
Ourense (España)
Tel.: 900 333 717
E-mail: sophie@adolfodominguez.com

Customers can use the following standard form, although this is not obligatory.

To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.

Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

In order to proceed with the return of goods, customers can use the services which ADOLFO DOMINGUEZ places at their disposal, such as: free returns to stores or free home collection.

The liability of the customer rests only regarding the depreciation of the goods resulting from manipulations other than those which are necessary to establish the nature, characteristics and proper functioning of the goods.

3. GIFT RECEIPT

We hope you like your gift, however in the event that you wish to exchange or return an item with a gift receipt, you have a maximum period of 30 days from the date of receipt in which to notify us and return the item(s), except for cocktail garments, jewellery and perfumes, for which the maximum returns period is 14 days. Due to hygiene reasons, earrings may not be returned nor exchanged.

A) For Spain & Portugal

If you wish to return an item(s) with a gift receipt, we will exchange it for a gift voucher of the same value as the item(s) you are returning.

4. PAYMENT & SECURITY

ADOLFO DOMINGUEZ will only accept payments via the following methods: bank transfer, credit or debit card (Visa and MasterCard), payment in cash on delivery (valid only for Spanish Peninsula and Balearic Islands) and PayPal.

For bank transfers, the account number from which payment is made must be a checking account at a bank in the country from which the order was made. Any additional costs for a bank transfer will be incurred by the customer. In order to make a bank transfer, an account number will be provided to the customer in which to deposit the payment. For orders proceeding from Spain, the account number is: IBAN ES95 2100 8613 3502 0000 8951 y BIC/SWIFT Code: CAIXESBBXXX; for orders from other EU countries an international account number applies, with IBAN ES95 2100 8613 3502 0000 8951 y BIC/SWIFT Code: CAIXESBBXXX.

In the reference field, the clients should state the order number and their full name. Payment must be made within five business days from the date of purchase. The order will not be complete until full payment has been received. If after a period of five business days ADOLFO DOMINGUEZ has not received the required transfer with payment in full, the order will be cancelled.

For credit or debit card payment, the charge will be applied in real time through the payment gateway of the corresponding financial institution, once the authenticity of the provided data is verified. ADOLFO DOMINGUEZ uses secure payment systems from leading financial institutions in e-commerce in order to provide maximum security. Confidential payment data is encrypted (SSL) and transmitted directly to the corresponding financial institution.

The CVV2, the security system used by adolfodominguez.com, protects all the information we receive from customers via the Internet. Any information that you will be asked (including your name, address and credit card number) is encrypted via a secure server. This procedure ensures the confidentiality of your credit card information and invoice details, as it is transferred to our order processing centre.

To protect any information stored on the page website, ADOLFO DOMINGUEZ uses the most advanced security systems. It is one of our main priorities to provide a secure service and protect the confidentiality of the data we receive.

Payment upon delivery is only available to the customers who reside in the Spanish Peninsula and Balearic Islands, and will be executed in cash at the address indicated at the time of purchase. This purchase will not be possible if the delivery address is a PO Box. The customer must confirm the delivery within five business days from the date of purchase. If after that period ADOLFO DOMINGUEZ has not received confirmation, the order will be cancelled.

Payment via PayPal is made through the PayPal payment gateway via secure payment systems. ADOLFO DOMINGUEZ reserves the right to check the personal data provided by the customer and take any measures it considers appropriate (including cancellation of the order), in order to prevent cases of Internet fraud, and to ensure that the purchased goods are delivered in accordance with the information indicated at the time of purchase.

5. CURRENCY & TAXES

Prices on this website are in euros (€), except for the United Kingdom, in which case they are shown in pounds sterling (£).

Upon completing the purchase order and before finalizing the payment, a final summary will be provided, identifying the purchased item(s) and total price (including shipping and taxes).

Under current legislation, ADOLFO DOMINGUEZ is obliged to pass VAT at the rate established by law in due course as appropriate.

The price and conditions, along with each product’s characteristics, apply as shown on the website at the time of purchase, except in cases of obvious error. In the event of such error in the price of the product, or any other product characteristics, the customer will be notified as soon as possible and, in some cases, the order will be cancelled.

6. PURCHASE WARRANTY

The legal guarantee of the products offered by Adolfo Dominguez is established in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users.

Adolfo Dominguez will be liable for any lack of conformity of products that become apparent within two years from delivery.

The products offered on this website have been selected from the ADOLFO DOMINGUEZ collection and therefore they maintain the same quality status and warranty as the items on sale in other ADOLFO DOMINGUEZ establishments.

Each season, ADOLFO DOMINGUEZ photographs all items on sale to show them as authentically as possible. However, items may be subject to minor variations depending on the colour calibration of your monitor.

7. CONTACT

Should you have any doubts, questions, or comments, please get in touch with us in writing to: Dpto. Atención Cliente, Polígono Industrial San Ciprián de Viñas, Calle 4 Parecela 8, 32901 Ourense, Spain; by email at: sophie@adolfodominguez.com, by calling our telephone +34 902 333 717, Monday through Friday from 9:00am to 8:00pm (UTC+01:00).

8. DATA SECURITY & CONFIDENCIALITY

At ADOLFO DOMINGUEZ we value the trust users place in our company. For this reason, certifying the privacy of your data is of our utmost concern. The ideas, suggestions or any other information received from users will be used solely to provide a better service, in accordance with the rules described below about personal data protection.

9. COOKIES

To ensure that we give you the best possible experience on our website, including management of your shopping basket, offering personalized advice, and informing you of our offers for customers or Experience Club members, our website uses cookies and IP storing devices. A cookie is a file that is stored in your system, whose sole function is to simplify navigation on www.adolfodominguez.com (this cookie can never contain a virus or be launched as it is not an active file). The cookies can only be read and interpreted by www.adolfodominguez.com and by yourself, and can be erased at any time in your web browser’s settings. You may consult our Cookies Policy at any time by clicking here.

10. DATA PROTECTION REGULATION

The personal data you provide us with at any time shall be included in an electronic file which is controlled by ADOLFO DOMINGUEZ, S.A., with the purpose of maintaining, developing our relationships and sending you information regarding upcoming marketing and promotional offers, through all available communication channels, and may be transferred to other companies belonging to the group or third party partners of ADOLFO DOMINGUEZ S.A. that could exist within or without the Spanish territory and thatoffer a level of protection comparable to the provisions of the European regulation. You may at any time, exercise your right to access, rectify and cancel data, data portability, restriction of processing, transparency and the right to not being subject to a decision based solely on automated processing in the terms of the current relevant regulation by sending an email to ADOLFO DOMINGUEZ, S.A. at dpo@adolfodominguez.com or by phone at 91 553 34 08.

If you are placing an order over the phone, by clicking ‘Request a call' you will be giving us permission to contact you in order to assist you with your online purchase. The terms of use for this service are in accordance to the e-Commerce and Distance Selling regulation. At ADOLFO DOMINGUEZ we take the confidentiality of your data seriously. Therefore, those ideas, suggestions or any other type of information that you provide us with whilst ordering over the phone will be used exclusively to offer you the best possible customer service. We are in compliance with the relevant data protection regulation.

11. REGISTRATION

Users may register to place an order on adolfodominguez.com. The information is saved in the ADOLFO DOMINGUEZ database with the sole aim of making your future purchases easier and quicker, among other reasons described below in the section titled "DATA SECURITY AND CONFIDENTIALITY" Also, users may make a purchase without registration, in which case they should select the option "buy without registration".

12. PRODUCT AVAILABILITY

Orders are subject to availability of the purchased products. Should any difficulties arise related to the shipment or availability of the products in stock, ADOLFO DOMINGUEZ, S.A. reserves the right to provide the information of substitute products, of equal or superior quality and price, which the user may order as a replacement. In the event a customer does not wish to receive a substitute product, the amount paid for the original product will be refunded. Should there be a shortage of stock of a given item, ADOLFO DOMINGUEZ reserves the right to cancel an order, after notifying the customer of such cancellation.

13. OWNERSHIP OF WEBSITE CONTENT

The elements on this website have been designed to promote the products of the brands belonging to ADOLFO DOMINGUEZ. Their copy or use does not involve the transfer of any rights. Therefore, it is expressly prohibited to reproduce, or use for publication, transmission, modification or distribution by any means (software included) any items from the website.

Photographs, images, illustrations, designs, graphics, icons and other items forming part of the website are the exclusive property of ADOLFO DOMINGUEZ.

14. SUPPLY COVERAGE

The items from the store ADOLFO DOMINGUEZ are delivered to members of the European Union: Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Spain, Sweden, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Czech Republic, Andorra and the United Kingdom (pound).

Customers not residing in the above countries may use the service of the online shop only if the shipping address provided for the order is in one of the countries or territories listed above.

15. PURCHASING LIMITATIONS

Products purchased from ADOLFO DOMINGUEZ are not for resale. As a consequence, purchases of more than 1500 euros of worth may not be realized (for the UK the equivalent amount in pounds applies). Customers interested in buying for a higher amount, for other purposes than resale, should contact our Customer Service department, where they will be provided with more information about how to perform the desired purchase.

(1) additional warranty rights which the law grants to the consumers.
(2) additional warranty rights which the law grants to the consumers

16. APPLICABLE LEGISLATION

All transactions made through www.adolfodominguez.com are regulated by and in accordance with Spanish legislation. Any and all controversy regarding the validity, interpretation, and/or fulfillment of these Terms and Conditions will be resolved, exclusively, by a competent court located within Spain. Should any part of these Terms and Conditions become illegal, void or no longer applicable; this section will be removed and not affect the validity or compliance of the remaining regulations.

If the relationship between ADOLFO DOMINGUEZ and the customer has been formalized online through our website, in accordance with Regulation (EU) No 524/2013, customers have the right to seek out-of-court solutions to disputes arising from online transactions following the web address http://ec.europa.eu/consumers/odr/

Experience Gift Card

This gift card is valid until May 3rd, 2015 and may be redeemed for a single purchase on adolfodominguez.com or in Adolfo Dominguez stores within Spain (except corners, outlets or airport locations).
The gift card's conditions are bound by those indicated on the back of the card and its use is exclusive to Experience club customers. To apply the discount for an online purchase you must be a registered customer. Enter the gift card's code in the Promotional Code field, before finalising your order, to redeem it.