These General Purchase Conditions regulate the use of the https://www.adolfodominguez.com/es-mx/ (hereinafter “The Website”) which is owned by Adolfo Domínguez, SA (hereinafter Adolfo Domínguez). Adolfo Domínguez, SA is a public limited company with corporate address at San Ciprián de Viñas, Polígono Industrial, Calle 4, Parcela 8 – 32901 Ourense, Spain, with TIN A-32104226, registered in the Trade Registry of Ourense, Volume 189, Page 125, Inscription 8, Sheet OR-1325 and email address sofia@adolfodominguez.com.
The use by the customer of the services of the online store imply, in any case, adhesion to the General Purchase Conditions in the version published at the time of the purchase order. Therefore, we recommend that the customer read these General Conditions before making a purchase.
You can download our purchase conditions here.
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SCOPE OF THE CONTRACT
These General Purchase Conditions are applicable to the sale of all items by Adolfo Domínguez, on behalf of TRESPASS S.A. DE CV (Calle Anatole France, 81, locales B y C Colonia de Polanco Chapultepec, Delegación Miguel Hidalgo 11560 México D.F, Mexico, RFC TRE020802UE3, in its role as managing partner in the joint venture entered into with Adolfo Domínguez, SA, through the website in the Republic of Mexico except for areas or zones where, due to difficult access, communications or similar considerations, it is justified that sale is not available.
Adolfo Domínguez declares that its website is exclusively aimed towards an audience aged over 18. Adolfo Domínguez reserves the right to cancel a customer’s access account if it detects acts that are fraudulent, speculative or in bad faith regarding the use of this service.
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PURCHASE LIMIT
For security reasons, purchases exceeding $37,899.77 per order cannot be placed. If you are interested in making a purchase for a higher amount, you must contact Customer Service, where you will be provided with information on how to make your purchase.
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PRICE
The prices applicable are those indicated on the website on the date of the order. These are detailed for each item and include VAT (Value Added Tax). Once you have completed the purchase order, and before making payment, you will be provided with a final overview identifying the article(s) acquired and the total price (including shipping and taxes).
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PAYMENT
Payment will be made at the end of the purchase process and will be an essential condition for formalisation of the same. Payment methods accepted:
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Debit or credit card by Visa®, Mastercard® or 4B debit card or 4B Maestro card and PayPal system. In any case, the choice of payment method is made during the purchase process on the corresponding screen.
We use secure payment methods from premium financial entities in order to offer maximum security. You must notify Adolfo Domínguez of any incorrect or fraudulent charge on the card used for purchase, by email or telephone and in the shortest period of time possible so that suitable steps can be taken. . The payment method suppliers or issuers may adopt anti-fraud measures that include the rejection of certain types of operations. Adolfo Domínguez is not responsible for the application of this type of security policy.
You expressly authorise the issuing of an electronic invoice, though you may also indicate your wish to receive a printed invoice, in which case, the invoice will be issued and sent on paper. Adolfo Domínguez will issue an invoice in the name of the natural person or company placing the order, which is attached to the purchase confirmation email, once the order has departed from our facilities. Please note that sales invoices cannot be modified afterwards in compliance with current legislation.
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DELIVERY
The maximum delivery period is 30 working days from the time of purchase. The products will be delivered to the address provided by you in consideration of the following characteristics:
5.1 Home shipping
If the order is $2,500.00 or more, shipping is free. If the order does not exceed $2,500.00, shipping costs $150.
5.2 Delivery issues:
In the case that the delivery cannot be completed due to absence of the addressee, the transport agency will leave a note and will try to make telephone contact. After two failed attempts, you must contact the transport agency in order to continue with the delivery. The customer will have a maximum period of 15 days from the time their order becomes available to collect it. In the case that this time passes and the order has not been delivered to the customer, due to reasons that cannot be attributed to our Company, we will understand that the customer has decided to withdraw from the contract and we will consider the contract to be terminated.
Consequently, we will refund the payments made (including the shipping costs for the initial delivery) without undue delay and, in any case, before 14 natural days pass from the date in which we consider the contract to be resolved. The refund will be made through the same payment method used by the customer.
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RETURNS AND CANCELLATION
There are various procedures for performing returns and cancellations. Below, we will describe the characteristics of each one, as well as their costs and conditions.
- Return: in the case of flaw or defect.
- Cancellation: due to customer decision.
Due to the special characteristics of certain products, the following must be taken into consideration:
- In order to protect hygiene and health, returns or cancellations are not accepted for underwear, masks and earrings when their wrapping, packaging or covering that protects the product have been opened, except for those that are faulty or have a flaw.
- All products that are going to be returned must have their original packaging, except for those that are faulty or have a flaw.
- Gift packs cannot be divided and the items cannot be returned separately.
- In the case of cancellation, you will be liable for reduced value of the goods due to handling other than that necessary in order to establish the nature, characteristics and operation of the goods.
6.1 RETURNS
- Conditions:You have 30 natural days from receipt of the product(s).
- Refund: Adolfo Domínguez will refund the corresponding amount (except for shipping fees) within the period of 20 natural days from the date the return was reported. The return will take place through the same method of payment originally used. However, we may retain the refund until the goods have been received, or until you present proof of return of the goods, whichever becomes true first. In the case of payment through bank transfer, you must include a current bank account number where you wish to receive the refund on the form.
- Procedure: If you are not satisfied with your purchase and wish to return your order, you can follow these steps:
- Request return: If you are registered at www.adolfodominguez.com, it will be very easy to request a return. You simply have to log in and directly access yourcustomer area, enter the order containing the garment to be returned (“See order") and click on the option “Request a return”. If you made the purchase without registration, you can request it by contacting us through sofia@adolfodominguez.mx or calling our Customer Service team free of charge at from Monday to Friday from 9:00 to 18:00. Contact numbers: 55 43 35 72 54
- Fill in delivery note: Write the item(s) to be returned on the back of the returns form.
- Package: Package the item(s) properly, enter the completed returns form and close it.
- Select a return method:
- Return at a point of convenience: The easiest way to make a return is to go to one of our ESTAFETA convenience points. Find the closest one at www.estafeta.com.
- Collection from home or office: If you prefer, you can request a free pick-up at the address of your choice. Contact ESTAFETA Customer Service at 01 800 378 2338 to agree on a date and time for your pick-up and a carrier will pick up your return. You must provide the concentrator account 4003689 and the shipping address: TRESPASS S.A. de C.V. (Adolfo Dominguez) Av. Benito Juárez S / N, Colonia San Mateo Cuautepec San Mateo Cuautepec, State of Mexico, CP: 54948
- Receive refund: The cash refund will take place within a maximum period of 20 working days, in the same method as the payment.
6.2 CANCELLATION
- Conditions: you have the right to withdraw from the contract without the need for justification in a term of 30 natural days from receipt of the product.
- Refund and procedure: the same conditions will be applied as for returns.
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PRODUCT AVAILABILITY
All product orders are subject to availability. If due to reasons of force majeure, or if there are difficulties related to product supply or if there is an exceptional lack of articles in stock, we reserve the right to provide information about substitute products with equal or higher value and qualitythat you can order. If you do not wish to place an order for these substitute products, we will refund any amount that you may have paid, reiterating that we will always make our best efforts to keep the website always up to date.
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CUSTOMER SERVICE
For any doubts, suggestions, queries or complaints about the online store, you can contact Customer Service, through any of the following methods:
- Telephone: Monday to Friday, 9 a.m. to 6 p.m. (UTC-6): 55 43 35 72 54.
- Email: contacto.mexico@adolfodominguez.com
- Postal address as indicated in Clause 1.
Our Customer Service will process and respond to your complaint as soon as possible, within the legally established period. Furthermore, these will be registered with an identification code that will permit the corresponding follow-up. If, as a consumer, you feel that your rights have been infringed upon, you can send your complaints to the email address contacto.mexico@adolfodominguez.com in order to request an extrajudicial solution to the issue.
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MODIFICATION OF THE GENERAL PURCHASE CONDITIONS
Adolfo Domínguez reserves the right to modify these General Purchase Conditions at any time. No modification will affect orders that are already in process.
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FORCE MAJEURE
Compliance by Adolfo Domínguez with all or part of its obligations will be suspended in the case of unforeseeable events or force majeure that impedes or delays compliance. These events will include, but not be limited to: war, riots, uprising, social disturbances, strikes of any kind and supply problems that cannot be attributed to Adolfo Domínguez. We will inform you of these unforeseeable events or force majeure within seven days after occurrence. In the case that this suspension is prolonged for a period longer than 15 days, you will have the possibility to cancel the order in process and will receive a refund in the conditions established in clause 6 of these General Purchase Conditions.
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APPLICABLE LAW AND JURISDICTION
These General Purchase Conditions are subject to Mexican legislation. Notwithstanding the foregoing, consumers who are not residents in Spain also avail of the protection guaranteed by the imperative provisions of law in the country of their usual residence. The parties submit, of their own choice, to the courts and tribunals of the city of Mexico for the resolution of conflicts, expressly rejecting any other jurisdiction.
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OPEN HOUSE [MEXICO]
Up to 20% off selected items of the Spring-Summer 2024 collection and up to 12 months interest-free in stores located in Mexico and airports from March 14th until the 18th and from the 13th at 09:00PM at adolfodominguez.com.
10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [MEXICO]
Get extra 10% off when you purchase items from the Fall/Winter 2023 collection. Fragrances and Limited Edition articles remain excluded from this promotion. Promotion valid at selected Adolfo Dominguez stores located in Mexico and adolfodominguez.com from the 27th of February until the 28th of February 2023. Outlets and airports remain excluded form this promotion. The promotion cannot be combined with any other offers and cannot be applied to previous purchases.
SALE [MEXICO]
Promotion valid from December 18, 2023 to February 29, 2024 at all Adolfo Dominguez stores located in Mexico, Pedro del Hierro stores and adolfodominguez.com. These conditions do not apply at outlet stores or airports. Discount applicable to the Fall/Winter 2023 collection, excludes fragrances and Limited Edition items. Not cumulative to other promotions.
PRIVATE SALE [MEXICO]
Up to 50% off selected items from the Fall/Winter 2023 collection, exclusively for Experience Customers from December 13 to 17, 2023 at all Adolfo Dominguez de México stores, Palacio de Hierro corners and adolfodominguez.com. Fragrances and Limited Edition items are excluded. Not cumulative with other promotions or discounts, nor applicable to changes. To get the online discount, log in or create an account at adolfodominguez.com. If you are already registered, log in to the web with your username and password. To take advantage of the physical store promotion, log in at the checkout as Customer Experience or register in store at that time so they can apply the discount. Outlet shops are excluded.
CHRISTMAS SALE [MEXICO]
-30% on the entire Fall-Winter 2023 collection at Adolfo Dominguez stores located in Mexico, Palacio de Hiero stores, airports and adolfodominguez.com. Plus, enjoy up to 12 months interest-free when paying with Paypal. Promotion valid from 08 to 10 December 2023. Not applicable to perfumery or Limited Edition items. Not cumulative to other promotions. Outlets are excluded from this promotion.
GET YOUR GIFTS IN ADVANCE [MEXICO]
Get 20% off at stores located in Mexico, Palacio de Hierro stores and adolfodominguez.com. Outlets remain excluded from this promotion. Promotion valid from the 30th of November to the 3th of December 2023. Limited Edition, face masks and fragances remain excluded. It cannot be combined with any other offers and cannot be applied to previous purchases.
CYBER MONDAY [MEXICO]
Up to 50% off selected products from the Fall Winter 2023 collection on November 27, 2023 at adolfodominguez.com; and enjoy up to 12 months interest-free when paying with Paypal, American Express and Openday. The shops Adolfo Dominguez, Palacio de Hierro, outlets and airports are excluded. Promotion valid only on November 27th. Not cumulative to other promotions.
BLACK FRIDAY [MEXICO]
Up to 50% off selected products from the Fall-Winter 2023 collection, valid at Adolfo Dominguez stores located in Mexico and adolfodominguez.com. Excludes Palacio de Hierro stores, airports and outlets. Promotion valid from Friday 24 November 2023 to Sunday 26 November 2023. You also enjoy 12 months without interest and free shipping. Discount applicable to the Fall-Winter 2023 collection except perfumery and Limited Edition. Not cumulative to other promotions.
BUEN FIN [MEXICO]
Up to 50% on selected items from the Fall-Winter 2023 collection, valid at Adolfo Dominguez stores located in Mexico, adolfodominguez.com, Palacio de Hierro stores, airports and outlets. Promotion valid from 17 to 21 November 2022. Plus, you get up to 12 months interest-free. For registered customers, the promotion will be valid from November 14, 2023. Not cumulative to other promotions. On 20/11, 21/11 and 22/11 there will be an extra 10% on the selection for registrants.
FLASH SALE [MEXICO]
-20% off the Autumn Winter 2023 collection at stores located in Mexico and adolfodominguez.com. Valid on October 30, 2023. Not cumulative with other promotions and/or discounts, nor applicable to changes.
ANNIVERSARY [MEXICO]
Up to 50% off on selected items from the 2023 Fall-Winter collection, valid at Adolfo Dominguez stores located in Mexico and at adolfodominguez.com. Promotion valid from the 19th to the 22nd of October 2023. Discount not applicable on perfumes and Limited Edition articles. Not combinable with other promotions or discounts. Outlet stores, airports and Palacio del Hierro stores remain excluded from this promotion.
OPEN HOUSE [MEXICO]
-20% on the Fall-Winter 2023 collection and up to 12 months interest-free in stores located in Mexico, airports and adolfodominguez.com from September 1 to 10, 2023.
10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [MEXICO]
10% extra on the entire Spring/Summer 2023 collection for the purchase of 2 or more items. Limited Edition collections and fragrances are excluded from the promotion. Promotion valid from 28 July to 31 August 2023 in all Adolfo Dominguez stores in Mexico and at adolfodominguez.com. In adolfodominguez.com will be available from July 27 at 21h. PdH corners and Outlets are excluded. Not cumulative with other promotions. If, for reasons of return, the customer keeps less than 2 items of the ticket that gave entitlement to the additional 10% discount, this additional discount will not be applicable.
SALE [MEXICO]
Promotion valid from June 13 to August 31, 2023 in all Adolfo Domínguez stores in Mexico, Palacio de Hierro corners, airports and adolfodominguez.com. In the online store it will be available from June 12 at 22h. Not applicable in outlet stores. Discounts applicable in the spring-summer 2023 collection. Limited edition and fragrances are excluded. Not cumulative with other promotions or applicable to changes.
FATHER´S DAY [MEXICO]
20% off on men collection and men accesories from the Spring Summer 2022 collection, valid from the 09th to the 12th of June 2022 (both included), for any purchases made at Adolfo Dominguez stores located in Mexico and Palacio de Hierro stores. This discount may not be used in conjunction with others offers, promotions or discounts, and it is not applicable to adolfodominguez.com, outlet stores, airports or exchanged items. Articles from the Limited Collection, masks and fragances remain excluded from this promotion. Also, you can obtain up to 12 months with no interest when paying with PayPal.
HOT SALE [MEXICO]
Up to -50% on selected items from the spring-summer 2023 collection. In addition, enjoy up to 12 months without interest when paying with PayPal and free shipping for purchases made at adolfodominguez. com. Promotion valid from May 29 to June 6, 2023 on purchases made at Adolfo Dominguez stores located in Mexico, adolfodominguez. com and pdh. com. PDH corners and outlets are excluded from this promotion. Not cumulative with other promotions or discounts, nor applicable to changes. Final price marked on product. Fragrances and Limited Edition items are excluded from this promotion.
SPECIAL SALES [MEXICO]
Up to 50% on selected items from the spring-summer 2023 collection exclusive for registered customers. In addition, enjoy up to 12 months without interest when paying with PayPal and free shipping for purchases made at adolfodominguez. com. Promotion valid from May 24th until May 28th 2023 for purchases made at Adolfo Dominguez stores located in Mexico, adolfodominguez. com, the PDH corners and pdh. com. Outlets are excluded from this promotion. Not cumulative with other promotions or discounts, nor applicable to changes. Final price marked on product. Masks, fragrances and Limited Edition items are excluded from this promotion. To get the discount online, log in or create an account at adolfodominguez. com. If you are already registered, log in to the website with your username and password. To take advantage of the physical store promotion, identify yourself at the checkout as a customer or register at the store at that time so they can apply the discount. Outlet stores and airports are excluded.
DIGITAL DAYS [MEXICO]
Up to 30% off on selected items of the Spring/Summer 2022 Collection and up to 12 interest-free months if you pay with PayPal. Offer valid on the 17th of May 2022 exclusively at adolfodominguez.com. At the online store, the promotion will be available from the 14th of May 2023 at 10:00PM. Promotion not valid in conjunction with other offers. Fragrances, face masks and Limited Edition Collections are excluded from this promotion. Adolfo Dominguez stores, Palacio de Hierro stores, airports and Outlet stores remain excluded from this promotion.
MOTHER´S DAY [MEXICO]
Up to 30% discount on selected garments from the women's spring-summer 2023 collection, from April 27th to April 30th 2023 and from May 4th to 10th, 2023 in Adolfo Domínguez stores located in Mexico, airports, the online store adolfodominguez. com (Mexico) and the Palacio de Hierro corners. Outlets are excluded from this promotion. Not cumulative with other promotions or discounts, nor applicable to changes. Fragrances and Limited Edition items are excluded from this promotion.
SPECIAL PRICES [MEXICO]
Up to -40% on selected items from the spring-summer 2022 collection. Promotion valid from April 19th at 22:00h on adolfodominguez. com and April 20th in stores located in Mexico, airports and the horns of Palacio e Hierro. Until 23rd April 2023 on all channels. Outlets are excluded from this promotion. Not combinable with other promotions or applicable to changes.
OPEN HOUSE [MEXICO]
Up to 30% off discount on the Spring-Summer 2023 collection and up to 12 months interest-free at stores located in Mexico, adolfodominguez. com and at selected Palacio de Hierro stores, from March 16 to 19, 2022. In addition, from 2 to 5 March, and from 9 to 12 March 2022, you enjoy up to 12 months without interest. Discount applicable to the spring-summer 2023 collection. Not cumulative with other promotions or discounts, and not applicable at outlets or airports.
10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [MEXICO]
Get extra 10% off when you purchase items from the Fall/Winter 2022 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at Adolfo Dominguez stores located in Mexico and adolfodominguez.com from the 9th of February until the 28th of February 2023. Outlets and airports remain excluded form this promotion. The promotion cannot be combined with any other offers and cannot be applied to previous purchases.
SALE [MEXICO]
Promotion valid from the 19th of December 2022 until the 28th February 2023 at Adolfo Dominguez stores located in Mexico, and Palacio del Hierro stores and at adolfodominguez.com. Promotion not valid for fragances, face masks and Limited Edition articles. Discount applicable on selected items from the Autumn/Winter 2022 collection. Promotion not valid in conjunction with other offers.
PRIVATE SALE [MEXICO]
Up to 50% off selected items from the Fall/Winter 2022 collection , exclusively available for customers registered at Adolfo Dominguez stores in Mexico or on adolfodominguez.com and Experience Customers. Promotion valid from 16th of December 2021 until the 18th of December 2022. Perfumes, masks and Limited Edition articles are excluded from this offer. It cannot be used in conjunction with other promotions. To receive your online discount, sign in or create an account at adolfodominguez.com. To take advantage of the promotion at stores, please identify yourself as an Experience Customer when checking out or register at the store so the discount may be applied. Outlet stores and aiports remain excluded from this promotion.
CHRISTMAS SALE [MEXICO]
Get 25% off at stores, Palacio de Hierro stores and adolfodominguez.com. Outlets remain excluded from this promotion. Promotion valid from the 1st to the 4th of December 2022. Limited Edition, face masks and fragances remain excluded. It cannot be combined with any other offers and cannot be applied to previous purchases.
GET YOUR GIFTS IN ADVANCE [MEXICO]
Get 25% off at stores, Palacio de Hierro stores and adolfodominguez.com. Outlets remain excluded from this promotion. Promotion valid from the 1st to the 4th of December 2022. Limited Edition, face masks and fragances remain excluded. It cannot be combined with any other offers and cannot be applied to previous purchases.
WELCOME PROMOTION [MEXICO]
Get 15% off with your next purchase at adolfodominguez.com introducing your code. The code is sent within 24 to 48 hours. Limited Edition, face masks and fragances remain excluded. Promotion applicable for registrations from December 2, 2020. The discount is valid for 15 days in our stores and at adolfodominguez.com on articles of the current collection.Promotion not valid in conjunction with other promotions, vouchers, promotional codes or privates sales. Outlets, El Corte Inglés stores and airports remain excluded from this promotion. In the event that you wish to return all of the items from the purchase for which you were given the discount voucher, said voucher will be deactivated, thereby disabling its monetary value and preventing it from being used. Once the voucher has been redeemed, it cannot be reimbursed in the event that you return any items from the new collection acquired through said purchase.
FREE SHIPPING EVERY THURSDAY
Every Thursday enjoy free shipping on all your orders at adolfodominguez.com. Exclusively for purchases made on our online Mexico store from the 20th of August 2020.
INTEREST-FREE MONTHS TUESDAYS
Enjoy up to 6 months interest-free when you pay using Paypal (credit card only and American Express). Exclusively for purchases made on our online Mexico store from the 21st of July 2020.