Shipping to: United States English | Español

Back
Adolfo Dominguez
Cerrar
Online Store Help
Icono de teléfonoTelephone +34 902 333 717
EmailEmail sophie@adolfodominguez.com
Compartir en WhatsappWhatsApp Chat Service +34 606 991 934
    HOW TO BUY

    How do I buy in the Adolfo Dominguez online store?

    1. Choose the section and the type of garment you want to buy.
    2. When the clothes that you are interested in are displayed, click on them to access various views of the product. When you place the cursor over the product, the image is magnified.
    3. To buy a piece of clothing, click on the "Add to bag" button. It will automatically be added to your shopping bag. Once you have added everything that you would like to buy, click on the "Bag" and you will see a summary of your shopping bag. The total amount spent and the products added can be seen here.
    4. Click on "Proceed to checkout". You will be asked to enter your contact details, shipping information, billing information, and payment method. If you are a registered user, enter your e-mail and password and the system will automatically display the details associated to your account. If you are not a registered user, enter a new password to create your account.
    5. Finally, you will see a confirmation of your order and you will receive an e-mail to confirm that the purchase has been made correctly.

    Can I buy from any country in the world?

    Currently you can make your purchase from Andorra (Euro), Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, Poland, Portugal, Romania, Slovakia, Spain, Sweden and United Kingdom (Pounds) and the United States of America (USD).
    Make sure you change the country in which you are buying before adding the product to your shopping bag.

    Customers who do not live in any of these countries may only buy online if the order delivery address is in one of the countries shown.

    How do I know what size I am?

    You can find out by clicking on "size chart" which is next to each item in our online store.

    What do you mean by duty-free shipping?

    Duty-free shipping means that all customs, tariffs, and taxes are included in the final delivery charge, and there are no extra hidden costs. The total value of your order shown upon finalizing a purchase is exactly what you pay.

    PAYMENT AND DELIVERY

    How can I pay?

    You can pay by credit card (Visa, MasterCard and American Express), and PayPal.

    Is buying through the website secure?

    It is completely secure. One of our greatest concerns is offering a trustworthy service and protecting the
    confidentiality of information received. This information will never be shared with organizations or companies
    outside ADOLFO DOMINGUEZ S.A. In addition, remember that by using PAYPAL you can log on as a guest
    and make secure purchases without the need to register.

    What are the available delivery methods?

    Shipping to USA:
    Delivery time is 3 to 5 business days. If the order is equal to or greater than $200, shipping is free. For orders under $200, the shipping charge is $30.

    Delivery time may vary during sales or promotional periods and/or due to stock availability.

    How do I know when my order has been despatched?

    As soon as your order is despatched you will receive notification by e-mail.

    How long will my order take to arrive?

    Approximate delivery time is 3 to 5 business days. Delivery time may vary during sales or promotional periods and/or for deliveries that involve special customs.

    Can I find out my order status?

    Yes. All you have to do is enter your user details and click on "My Orders".

    Will I get what I see in the photo?

    Yes, except for products made by hand. In these cases there may be a slight difference in the finish.

    EXCHANGES AND RETURNS

    How long do I have to exchange or return what I buy?

    You have a maximum of 30 days from the date of delivery in which to notify us and return the item(s). In the case of cocktail garments and jewelry, the returns period is 14 days. Earrings may not be returned or exchanged. Gift packs are indivisible and their items may not be returned separately.

    Do I have to pay the postage costs for exchanges or returns?

    No. These are free for the first exchange or return.
    In cases where a second exchange or return is made, postage costs will be payable by the customer.
    For more information on delivery costs, see the terms of purchase.

    How do I request the exchange or return of an article?

    Sign in to your account and select the relevant order you would like to return, within the “Returns” section.

    How long does it take to receive my refund?

    You will receive it within a maximum period of 30 working business days.

    USEFUL INFORMATION

    Is it possible to receive regular information by e-mail with the latest Adolfo Dominguez lines and offers?

    Yes, you only have to click on "Newsletter sign up" (bottom left corner) and enter your information or mark the "Subscribe to newsletter" checkbox when you register as a user. The latest promotions, lookbooks, events, etc, will be sent to your e-mail.

    What should I do if I receive the wrong item?

    If an error occurs and you receive an item that you have not ordered, contact our Customer Service department.

    What should I do if I receive a faulty item?

    We only sell items that are perfect so if, as an exceptional occurrence, you receive clothing or accessories that have some kind of defect, please contact our Customer Service department.

    How can I be sure that I have made my purchase correctly?

    Once your order has been placed, you will receive a confirmation email. If you do not receive this, contact our Customer Service department.

    Can I remove an item from my order?

    Yes. Contact our Customer Service department.

    Can I cancel my order?

    Yes. You can cancel your order by contacting our customer service desk by sending an e-mail to sophie@adolfodominguez.com. If your order has left our warehouses it cannot be cancelled and you will need to request a return or exchange.

    ONLINE STORE HELP

    For questions related to our online store, please get in touch with us:

    Telephone
    +34 902 333 717

    Email
    sophie@adolfodominguez.com

    Our new WhatsApp chat service
    1 - Add our number (+34) 606 991 934 to your contacts in your mobile phone.
    2 - Open Whatsapp and select our contact.
    3 - Write us a Whatsapp message and we’ll get back to you as soon as possible.

    Facebook
    Send us a private message.

    Twitter
    Follow us on Twitter to send us a direct message.

    RETAIL STORE CUSTOMER SERVICE

    For questions related to our physical retail stores, please get in touch with us:

    By email
    At contactotiendas@adolfodominguez.com

    By telephone
    Calling +34 902 333 717 (from Spain) or +34 988 398 743 (international).