About Covid-19

We are working strenuously to deal with your enquiries as soon as possible. There are many of you who are contacting us to either consult or request information. These are some of your most frequently asked questions. If you cannot find the information you are looking for in this guide, please contact our customer service team on (+34) 900 333 717 or email us at sofia@adolfodominguez.com.

Thanks for your comprehension.

Are all AD physical stores closed?

Some of our brick-and-mortar locations have now reopened, whilst others remain temporarily closed as a way to prevent the spread of the Coronavirus pandemic (Covid-19) and to ensure the health and safety of our teams and clients. Before you visit any of our stores, please make sure you check our stores locator to find out your local store opening times or whether you need to request an appointment in your area. Our online store www.adolfodominguez.com remains open 24/7. We have also reinforced our customer service with a team of personal shoppers that can provide personalised attention over the phone during your online shopping. Please phone us on (+34) 900 333 717 to talk to one of our specialised agents or request a free call on our website and we will get back to you as soon as posible.

I have made an purchase in-store and haven’t had the time to exchange or return the items. Am I going to be able to do it once the confinement is over?

We have extended our returns period to 30 calendar days from the reopening of our physical stores, so you will have no problem doing so.

I have a piece of clothing due for alteration at one of your stores, when is it going to be ready for me to pick it up?

As soon as our stores reopen you will be able to pick up your items. If your clothes are still at the tailor being altered, we will get in touch with you once they are ready in case you prefer them being shipped to your home address.

I made a purchase through the Premium Service and this was meant to be delivered to a nearby store. When am I going to be able to pick it up?  

If your order is already at the store, you will be able to pick it up as soon sthe store reopens. In case your order is still in transit, we will be in touch in case you would rather receive it at home instead.

Since I can't request store pickup for my orders, do I have to pay shipping charges?

All our home deliveries will be free during the confinement period. Remember that you can also request a free collection of your online orders at the address of your choice.

I would like to make an online purchase but I don’t want to receive it at home until it is totally safe. Would that be possible?

You can opt-in to receive your parcel after the confinement is over. This implies that your purchase is complete and safe with us but will only be shipped once the state of alarm is suspended. You only need to place your online order as usual and select the option to delay the shipping of your order once you get to the checkout.

What is the Click & Collect service?

Our Click & Collect service* allows you to shop online and collect your order in-store, safely and free of charge. Place your order at www.adolfodominguez.com and select your nearest or preferred store in the drop down menu. Your order will be delivered within 1 to 3 working days and you will be able to collect it in the store you selected.
*This service is exclusive to our own stores and not available at third party's franchised stores.