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The following conditions regulate the sale of products on the website www.adolfodominguez.com or United Mexican States online shop of Trespass, S.A (herein after, Adolfo Dominguez), based in Anatole France 86, local B & C, Colonia Polanco Chapultepec, Delegación Miguel Hidalgo, Distrito Federal, CP 11560 and with email address firstname.lastname@example.org, and registered under federal law of the Republic of Mexico, RFC TRE020802UE3.
We kindly ask you to read carefully the Conditions before using the website. By using the website or placing an order, the user accepts the Conditions and abides to comply with them. In the event that the user does not agree with all the Conditions, they should not use the website. The Conditions may be subject to modification at any time, for which reason, the conditions which apply are those valid at the time of the website’s use.
All orders with a value of $2,500 or less will incur an additional shipping charge of $150. If the order is equal to or above $2,500, all shipping and handling is free of charge.
Delivery of items purchase at Adolfo Dominguez is carried out by a specialized courier service. Orders placed by customers will be delivered within 1 to 3 business days. The delivery time may be delayed during sales or promotional periods.
Delivery times are simply indicative, and therefore do not constitute strict timeframes. In the event of delayed delivery, the customer does not have the right to any kind of compensation.
A successful delivery is considered complete only upon the customer’s signing of the receipt at the agreed delivery address.
In order to avoid any delivery problems (such as incorrect address, absence, etc.), it is imperative to complete the order form correctly. We recommended providing a contact telephone number where required. Subsequent tracking of placed orders can be viewed through the website; however, this option is only available to registered customers.
2. EXCHANGES & RETURNS
You may exchange or return any article purchased that is not to your complete satisfaction. Upon receipt of your order, you have a maximum of 10 days in which to notify us and request a return.
Cocktail or special occasion garments, swimwear and all jewelry items cannot be returned. Any items sold together as a gift pack cannot be separated and/or returned individually.
You may request the collection of returned items from your home address. We will send a courier to collect the package in a designated timeframe.
In order to process a return, please proceed with the following steps:
1. If you are a registered customer on www.adolfodominguez.com, simply click on ‘Sign In’ and enter your details to log into your account. In the ‘My Account’ section, locate the order with the item you would like to return and click on the option ‘Return’. In the event that you purchased the item without registering, please get in touch with us, to complete the return request, at email@example.com or by phone at +51 1 55 27291249, Monday through Friday from 9:00 am to 6:00 pm.
2. Once we have verified your details, you will receive an authorization email with instructions to follow in order to request collection with a customer service representative from our logistics department.
3. Please ensure that the ‘Returns Form’ is thoroughly filled out and included with the package to be returned.
4. Wrap the item(s) in suitable packaging, in order to avoid any damage during transit. All returned items must come in their original state and packaging.
You will be reimbursed directly to your credit card. Due to the administrative process of this method, the full reimbursement will take place in a timeframe of approximately 15 business days.
In order to file a complaint, it is necessary to provide the invoice.
All items returned must be in their unused, original condition with all tags attached and any related accessories or instruction booklets included. In the event the return is not in these conditions, Adolfo Dominguez will not accept the return and all items will be sent back to the customer.
3. GIFT RECEIPT
If you wish to exchange or return an item using a gift receipt, you will be reimbursed with a gift card for a value equal to the price of the items returned.
To return the item(s) from home, please contact our Customer Service department and a courier service will collect the items you wish to return, free of charge.
On the back of the gift receipt, mark with an (X) the item you wish to return.
Please wrap all item(s) in suitable packaging and include a completed copy of the ‘Returns Form’ with the return.
Once the returned item(s) has/have been received, we will send you a gift card with a value equal to the price of the returned item(s); valid for up to one year on our online store.
Upon receipt of your order, you have a maximum of 10 days in which to notify us and request a return. In the case of cocktail or special occasion garments, swimwear and all jewelry items cannot be returned. Any items sold together as a gift pack cannot be separated and/or returned individually.
4. PAYMENT & SECURITY
The Adolfo Dominguez online store will only accept payments made by credit card (Visa & Mastercard), debit card (Banorte), American Express and PayPal.
Payments made by credit/debit card will be charged in the exact moment of purchase by the corresponding financial entity, once authenticity of the details provided has been verified.
Adolfo Dominguez uses secure payment systems from top tier financial entities in online commerce, with the goal of offering maximum security. Confidential payment data is encrypted (SSL) and sent directly to the corresponding financial entity.
CVV2 is the security system used by Adolfo Dominguez and saves all payment details you provide us on our site. The information sent to us with your order (such as personal details and credit card number) will be encrypted by a secure server. With this procedure, we can guarantee the confidentiality of your credit card data and billing information throughout the entire process, until the necessary information reaches our orders processing center.
To safeguard all information saved on our site, Adolfo Dominguez uses the most advanced security systems available. One of our top priorities is offering a safe and secure service that protects the confidentiality of all personal details we receive.
Payments with PayPal will be made through the PayPal payment gateway, using secure payment systems.
Adolfo Dominguez reserves the right to check the personal data provided by the customer and take measures it considers appropriate (including cancellation of an order), in order to prevent cases of Internet fraud, and to ensure that purchased goods are delivered in accordance with the information provided by the customer.
Upon confirmation of an order, you dispose of 48 hours to solicit an invoice by getting in touch with our customer service department by email at firstname.lastname@example.org.
In order to request an official invoice you must provide the following information:
6. CURRENCY & TAXES
Prices on the website are shown in Mexican pesos.
Once a purchase order is complete, and before making any kind of payment, a final summary will be provided, identifying the purchased item(s) and the total price (including shipping and taxes).
Under current legislation, Adolfo Dominguez is obliged to provide VAT at the rate established by law, when appropriate, at the time of purchase.
The price and its conditions, along with each product’s characteristics, apply as shown on the website at the moment of purchase, except in cases of obvious error. In the case of such errors in a product’s price or characteristics, the customer will be notified; however the purchase with said errors may not be finalized.
7. PURCHASE WARRANTY
The products offered on this website have been selected from the Adolfo Dominguez collection, and therefore maintain the same level of quality and warranty as items on sale in other Adolfo Dominguez establishments.
Adolfo Dominguez photographs items on sale every season, to portray products as authentically as possible. However, please bear in mind that items may be subject to variation, depending on the color calibration of your monitor.
Should you have any doubts, questions, or comments, please get in touch with us in writing to: Adolfo Dominguez, Dpto. Atención Cliente Tienda Online, Arquímedes 212 3er piso, Colonia Polanco Reforma, Delegación Miguel Hidalgo, Distrito Federal, CP 11550, Mexico; by email at email@example.com, or by phone at +51 1 55 27291249.
9. DATA SECURITY & CONFIDENTIALITY
At Adolfo Dominguez we value your trust, which is why we commit to certifying the confidentiality of all personal details provided. Comments, suggestions, or any additional information you wish to facilitate will only be used to provide you with optimal customer service.
10. PRODUCT AVAILABILITY
The purchase of items is subject to the availability of said items. If we cannot provide the desired item, or if any given item is out of stock, we reserve the right to suggest alternative products to substitute the original item desired, which are approximately of the same quality and/or value. If you do not wish to order these items proposed as substitutions, you will be refunded for any costs you may have incurred.
We reserve the right to, at any time, withdraw, enter and/or modify displayed items on sale on our online store.
11. SUPPLY COVERAGE
Items from the Adolfo Dominguez online store in Mexico are exclusively distributed within the United Mexican States.
Customers who do not physically reside within the United Mexican States will only be able to purchase online if the delivery address provided is in the territory stated above.
12. PURCHASING LIMITATIONS
Products purchased from Adolfo Dominguez are not permitted for resale. Consequently, purchases will be limited to a total value of 30,000 pesos. Customers interested in purchasing over this amount, for purposes other than resale, should contact our Customer Service department, who will provide further information regarding these purchases.
13. APPLICABLE LEGISLATION
All transactions made through www.adolfodominguez.com are regulated by and in accordance with Mexican legislation. Any and all controversy regarding the validity, interpretation, and/or fulfillment of these Terms and Conditions will be resolved, exclusively, by a competent court located within the Federal District of Mexico City. Should any part of these Terms and Conditions become illegal, void or no longer applicable; this section will be removed and not affect the validity or compliance of the remaining regulations.