GENERAL PURCHASE CONDITIONS

These Purchase Terms and Conditions apply to the sale of all Adolfo Domínguez products through its website in France. If you do not reside in the countries indicated, you will only be able to purchase items through the online store if the shipping address of the order is in this country.

Adolfo Domínguez informs that its website is intended exclusively for an audience over age 18. Adolfo Domínguez reserves the right to cancel the access account of a customer if fraudulent, speculative or bad faith acts are detected in the use of this service.

The applicable prices are those indicated on the website on the date of the order. They are detailed in each item and include V.A.T. (Value Added Tax), or the corresponding tax.

Once you have completed the purchase order, and before making he payment, you will be provided with a final summary identifying the item(s) purchased and their total price (including shipping and taxes).

Prices on this website are shown in Euros.

Payment will be made upon completion of the purchase process and will be an indispensable condition for the formalization of the purchase. Methods of payment accepted:

1. Credit or debit card Visa®, Mastercard® as well as 4B or 4B Maestro debit card, American Express, U-Pay and PayPal System, as well as any other form of payment approved by Adolfo Domínguez from time to time. In any case, the payment method is selected during the purchase process on the corresponding screen.

   We use secure payment systems of leading financial institutions, in order to provide maximum security. You must notify Adolfo Domínguez any undue or fraudulent charge on the card used for purchases, by email or telephone and as soon as possible so that we can make the appropriate arrangements. Suppliers or issuers of payment methods may adopt anti-fraud measures that involve the rejection of certain types of transactions. Adolfo Domínguez is not responsible for the implementation of such security policies.

   Adolfo Domínguez will issue the invoice in the name of the individual or company placing the order, you can request it through your online account. To this end, by accepting these Terms and Conditions of Purchase, you consent to the sending of the electronic invoice. At any time you can request, through contact.fr@adolfodominguez.com, to receive a paper invoice. We warn that sales invoices may not be subsequently modified in compliance with current regulations.

 

The delivery time will be a maximum of 30 calendar days from the purchase date. The delivery of the orders will be made at the address indicated by the customer according to the following characteristics:

4.1 Home delivery

If the order is equal to or greater than 75€, shipping is free. If the order does not exceed 75€, standard shipping costs 12€.

The address you provide may be a home address, a place of business or any other address you provide. It is not necessary that the billing address and shipping address match. Our transport provider will send you an email or SMS (if you have provided a contact cell phone number in your order) indicating the day of delivery and allowing you to change the delivery date. On the day the delivery is scheduled, our transport provider will send you an email or SMS (if you have provided a contact cell phone in your order) informing you of the approximate delivery time slot.

4.2 Store pickup

Customers can pick up their order at Adolfo Domínguez stores. You must select "Pick up in store" during the purchase process and mark the store where you want to pick up the order. A list of all the stores available for this type of pick-up will be displayed. Adolfo Domínguez will send an email, once the order has been delivered to the selected store, so that you can pick it up.

The customer will have until 15 days after the order is available to pick it up. In the event that after this period, the order has not been delivered to the customer, for reasons not attributable to our Company, we will understand that the customer decides to withdraw from the contract and we will consider it terminated.

Therefore, we will reimburse the payments made (including the shipping costs of the initial delivery) without undue delay and, in any event, no later than 14 calendar days after the date on which we consider the contract to be terminated. The reimbursement will be made by the same payment method that was used to make the payment.

4.3 Delivery incidents

If the delivery cannot be made due to the absence of the receiver, the transport agency, after two unsuccessful attempts, will return the goods to the origin, so you must contact the transport agency to arrange a new delivery.

5.1 GENERAL POLICY (in case of tare or defect)

There are different procedures for the realization of returns and cancellations. Below, we will describe the characteristics of each of them, as well as their costs and conditions.

1. Return: in case of tare or defect.
2. Withdrawal: by decision of the customer..

Due to the special characteristics of certain products, the following must be taken into account:

• For reasons of health protection and hygiene, we do not accept returns or cancellations of underwear, swimwear and earrings, when the wrapping, packaging or seal protecting the product has been opened, except for those that are damaged or defective.
• All products to be returned must be properly wrapped.
• Gift cards and gift packs cannot be returned as they are indivisible and cannot be returned separately.
• In case of withdrawal: (i) the products to be returned must not have been used, must be properly wrapped and protected, and with the original label, and (ii) you will only be liable for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form (You only have to fill in and send this form if you wish to withdraw from the contract)

To the attention of ADOLFO DOMÍNGUEZ, S.A. with address in San Ciprián de Viñas, Polígono Industrial, Calle 4, Parcela 8 - 32901 Ourense, Spain and e-mail contact.fr@adolfodominguez.com.

I hereby inform you that I withdraw from my contract of sale of the following property:

Ordered on/received on (*)

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper)

Date: (*) Delete as appropriate.

5.2 RETURNS (in case of defects)

• Conditions:Adolfo Domínguez shall be liable for any non-conformities manifested within the period established by legal regulations.
• Refund: Adolfo Dominguez will reimburse the corresponding amount (except shipping costs) within 14 calendar days from the date that has been informed of the return. The refund will be made by the same payment method used to pay. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.
• Procedure:

  * Return in physical store: The easiest way to make a return is to go to one of our physical stores.

  * Home or office pick-up: If you prefer, you can request a free pick-up at the address that suits you best. To do so, follow these steps:

  1. Request a refund: If you are registered at www.adolfodominguez.com the return request will be very simple. You just have to log in and access directly to your customer area, enter the order containing the garment to be returned ("View order") and click on the option "Request a return". In case you have made the purchase without registration, you can request it by contacting us at contact.fr@adolfodominguez.com
  2. Packaging: Wrap the items, fill in the return form and close the box. You will receive an email with the link to the carrier's website, fill in your data and that you must attach to the order.
     
  3. Submit package: Deliver the box properly closed to the carrier.
  4. Receive a refund: The refund will be made within a maximum of 14 working days in the same payment method.

5.3 WITHDRAWAL

• Conditions: you have the right to withdraw the contract without justification within 14 calendar days of receipt of the product.
• Refund and Procedure: the same conditions shall apply as in case of a refund.

5.4 CONTRACTUAL RIGHT TO WITHDRAWAL.

• Conditions: As well as the legally recognised right to withdrawal mentioned previously, we also grant a period of 30 days counted from the receipt of the product for return of the products (except those mentioned in clause 5.1, for which the right to withdrawal is excluded).
• Refund and procedure: the same conditions will be applied as for returns.

In the event of any supply issues or if there are no products left in stock, we will inform you immediately and refund the amount of the out-of-stock product(s). We will refund the corresponding amount without undue delay and, in any case, within 14 calendar days. The refund will be made in accordance with Clause 5.

The guarantee offered is the one established in the Real Decreto Legislativo 1/2007, of November 16, which approves the revised text of the Ley General para la Defensa de los Consumidores y Usuarios. Adolfo Domínguez performs in each campaign a photographic work to show the garments as real as possible. However, items may be subject to color variations depending on the calibration of your monitor.

Our Customer Service Department will help you with any questions or queries related to the purchase process, information about shipments and returns, tracking your order or any other questions related to our physical shops. You can contact us by contact.fr@adolfodominguez.com:

• In addition, we have official Complaint Forms available to consumers and users, which you can submit to the postal address and e-mail addresses above, or in any of our physical stores. You can request them by calling the above telephone numbers or here:  Download official complaint forms.

Our Customer Service will attend to your claim, which will be registered with an identification code, and will respond to it as soon as possible, and in any case within a maximum period of one month. If your request is not satisfactorily resolved, you may go to the ordinary courts or process your claim through the website http://ec.europa.eu/odr , which will provide a single point of access for out-of-court resolution free of charge.

Adolfo Dominguez reserves the right to modify at any time these Terms and Conditions of Purchase. No modification will affect orders already in progress.

Adolfo Domínguez's performance of all or part of its obligations shall be suspended in the event of an act of God or force majeure preventing or delaying performance. The following shall be considered as such, in particular, without this list being exhaustive: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to Adolfo Domínguez.

We will inform you of any such fortuitous event or force majeure within seven days of its occurrence. In the event that such suspension lasts longer than fifteen days, you will then have the chance to cancel the order in progress and we will then proceed to refund it under the conditions provided for in point 5 of these Terms and Conditions of Purchase.

These Terms and Conditions of Purchase are subject to the Spanish law. Without prejudice to the foregoing, the non-resident consumer in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where he has his habitual residence. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the customer's address.