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    About Covid-19

    We are working strenuously to deal with your enquiries as soon as possible. There are many of you who are contacting us to either consult or request information. These are some of your most frequently asked questions. If you cannot find the information you are looking for in this guide, please contact our customer service team on (+34)902 333 717 or email us at sofia@adolfodominguez.com.

    Thanks for your comprehension.

    Are all AD physical stores closed?

    Our brick-and-mortar stores are temporarily closed as a way to prevent the spread of the Coronavirus pandemic (Covid-19) and to ensure the health and safety of our teams and clients. Nonetheless, our online store www.adolfodominguez.com remains open 24/7. We have also reinforced our customer service with a team of personal shoppers that can provide personalised attention over the phone during your online shopping. Please phone us on (+34) 902 333 717 to talk to one of our specialised agents or request a free call on our website and we will get back to you as soon as posible.

    When is the deadline for exchanges and returns after the confinement is over?

    For all orders placed between the 12th of February and the 24th of June the timeframe for returns is extended until the 24th of July 2020. With the State of Alarm no longer active, we have now restored our timeframes for exchanges and returns back to 30 calendar days.

    I have a piece of clothing due for alteration at one of your stores, when is it going to be ready for me to pick it up?

    As soon as our stores reopen you will be able to pick up your items. If your clothes are still at the tailor being altered, we will get in touch with you once they are ready in case you prefer them being shipped to your home address.

    I made a purchase through the Premium Service and this was meant to be delivered to a nearby store. When am I going to be able to pick it up?  

    If your order is already at the store, you will be able to pick it up as soon sthe store reopens. In case your order is still in transit, we will be in touch in case you would rather receive it at home instead.

    Since I can't request store pickup for my orders, do I have to pay shipping charges?

    All our home deliveries will be free during the confinement period. Remember that you can also request a free collection of your online orders at the address of your choice.

    I would like to make an online purchase but I don’t want to receive it at home until it is totally safe. Would that be possible?

    You can opt-in to receive your parcel after the confinement is over. This implies that your purchase is complete and safe with us but will only be shipped once the state of alarm is suspended. You only need to place your online order as usual and select the option to delay the shipping of your order once you get to the checkout.