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Adolfo Dominguez
COUNTRY:
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Telephone +34 902 333 717
Email sophie@adolfodominguez.com
WhatsApp Chat Service +34 606 991 934
Monday through Friday From
9:00h a 20:00h (UTC +01:00)

    SHOPPING CONDITIONS

     

    The following conditions regulate the sale of products on the website "www.adolfodominguez.com" or online shop of Adolfo Dominguez SA (hereinafter, ADOLFO DOMINGUEZ), based in San Ciprian de Viñas, Industrial Estate, Calle 4, Parcela 8-32901 Ourense and with email address sophie@adolfodominguez.com, CIF number A-32104226, and registered in the Register of Ourense, Volume 189, Part 125, Entry 8 ª, Page OR-1325. We kindly ask that you read the Shopping Conditions carefully before using our website. By using the website or placing an order the user accepts the Conditions presented and agrees to comply with them. In the event that the user does not agree with all Conditions presented here, they should not proceed with using the website. The Conditions are subject to modification at any time, The Conditions which apply are those valid at time of purchase.

    Perfumes are only available for purchase within Spain (excluding the Canary Islands, Ceuta and Melilla) and Portugal.

     

    1. DELIVERY

    A) To Spain & Portugal

    Pick-up in store:
    Always free. Delivery time is 1 to 3 business days. Locate your nearest store here.

    Express Shipping:
    Delivery time is 1 to 3 business days.
    If the order is equal to or greater than 50€, shipping is free. For orders under 50€, the shipping charge is 4.95€.

    24h Shipping:
    Order before 1:00 pm and receive your purchase the next day before 2:00 pm. All orders will incur a shipping charge of 7€. This delivery service is available Monday through Friday, from 7:00 am to 1:00 pm, depending on availability of stock. To use this service, please select Premium Express Shipping at checkout. If Premium Express Shipping does not appear at checkout, this option is unavailable due to reasons relating to timing of purchase or availability of stock. Delivery time may vary during sales or promotional periods and/or due to stock availability.

    Delivery to the Canary Islands:
    Delivery time is 2 to 5 business days.
    The shipping charge is 32€, including taxes, (except IGIC), for all orders.

    Delivery to Ceuta & Melilla:
    Delivery time is 2 to 5 business days.
    The shipping charge is 22 €, including taxes, (except "Aforo"), for all orders.

    Delivery time may vary during sales or promotional periods and/or due to stock availability.

    B) To Europe:

    Delivery to the United Kingdom:
    Delivery time is 2 to 5 business days. If the order is equal to or greater than £60, shipping is free. For orders under £60, the shipping charge is £10.

    Delivery to Andorra:
    Delivery time is 1 to 3 business days.
    The shipping charge is 25€, including taxes, for all orders.

    Delivery to the rest of Europe:
    Delivery time is 2 to 5 business days.
    If the order is equal to or greater than 75€, shipping is free. For order under 75€, the shipping charge is 12€.

    C) Delivery Conditions

    Items purchased from adolfodominguez.com will be delivered by a courier company. Orders will be delivered within 1-3 business days for orders to Spain and Portugal.

    Delivery time may vary during sales or promotional periods and/or for deliveries to areas that involve special customs. Delivery will be deemed complete upon the customer’s signing of a receipt for the products at the agreed delivery address.

    In order to avoid problems with delivery (such as incorrect address, absence at time of delivery, etc.), it is imperative to complete the order form correctly. It is recommended to provide a contact telephone number where required. Tracking of placed orders may be viewed on the courier service’s website. The shipping cost will be showed, along with the VAT of the destination country, at checkout, once the order has been placed, and before payment is due.

     

    2. EXCHANGES & RETURNS

    You may exchange or return any article you purchase that is not to your complete satisfaction. You have a maximum period of 30 days from the date of delivery in which to notify us and return the item(s). In the case of cocktail garments and jewellery, the maximum returns period is 14 days. Earrings may not be returned or exchanged. Gift packs are indivisible and their items may not be returned separately.

    A) For Spain & Portugal

    In our retail stores:

    You may return your item(s) free of charge in any of our retail stores (excluding outlets, El Corte Inglés and airport locations). Present the returns form and the garment together with your online receipt. Our staff will offer two options:
    - A refund. You will be refunded in the same way the original payment was made, except for cash on delivery, where you will be refunded via bank transfer. Due to the administrative process of this method, the full reimbursement will take place in a timeframe of approximately 14 business days.
    - A refund voucher that you may spend in any of our retail stores (excluding outlets, El Corte Inglés and airport locations).

    Request a Pick-Up:

    A courier service will collect the items you wish to return free of charge. For collections from Canary Islands, Ceuta and Melilla, any delivery costs will be charged to the customer.

    1. Request a return:
    If you are a registered customer at adolfodominguez.com, please sign in and access the "My Account" section. Select the relevant order and click on "Return". If you made a purchase without creating an account, please get in touch with us by email at sophie@adolfodominguez.com or by phone at +34 +34 902 333 717, +34 606 991 934 Once your returns request has been confirmed, our courier service will contact you to schedule a day and time for pick-up that best suits your needs.

    2. Complete the returns form:
    Please fill out the relevant information about the item(s) you wish to return on the back of the returns form.

    3. Package your items:
    Please remember to return all items in their original state and packaging, include this completed form in the package, and seal the box securely along with the security sticker provided.

    4. Hand over the package to the courier:
    Hand over the sealed package with your return(s) to the courier.

    B) For Europe

    A courier service will collect the items you wish to return free of charge.

    1. Request a return:
    If you are a registered customer at adolfodominguez.com, please sign in and access the "My Account" section. Select the relevant order and click on "Return". If you made a purchase without creating an account, please get in touch with us by email at sophie@adolfodominguez.com or by phone at +34 +34 902 333 717, +34 606 991 934 Once your returns request has been confirmed, our courier service will contact you to schedule a day and time for pick-up that best suits your needs.

    2. Complete the returns form:
    Please fill out the relevant information about the item(s) you wish to return on the back of the returns form.

    3. Package your items:
    Please remember to return all items in their original state and packaging, include this completed form in the package, and seal the box securely along with the security sticker provided.

    4. Hand over the package to the courier:
    Hand over the sealed package with your return(s) to the courier.

    C) Refunds

    If you have paid for your order by bank transfer or cash on delivery, The number of the account where you would like to receive the refund must be indicated on the returns form.

    The refund will be made into your bank account (if you have paid by cash on delivery or by bank transfer) or your bank card (if you have paid by credit card, debit card or PayPal). Due to the administrative process of this method, the full reimbursement will take place in a timeframe of approximately 14 business days.

    D) Conditions of Returns

    It is not possible to arrange exchanges through adolfodominguez.com. If you need a different size, colour, etc. you may return your item and order a new one. ADOLFO DOMINGUEZ does not accept returns or exchanges that have not been previously communicated by the indicated means.

    Items returned must be in their unused, original condition with all item tags attached and any related accessories or instruction booklets included. In the case of perfumes, these must be returned in the original, sealed bottles. In the event the return of any item does not comply with these conditions, ADOLFO DOMINGUEZ will not accept the return and the items will be sent back to the client.

    In the event the return is due to a defect of the purchased product, the shipping cost incurred by the customer would be fully reimbursed through a bank transfer if payment was made by this means or by cash on delivery, or through the payment gateway in case the payment was made by credit or debit card. ADOLFO DOMINGUEZ will not under any circumstances accept returns sent freight collect.

    The shipping costs of the first return shall be borne by ADOLFO DOMINGUEZ, if a second change or refund is necessary, the cost will be charged to the customer.

    For any complaint it is necessary to present the invoice.

     

    3. GIFT RECEIPT

    We hope you like your gift, however in the event that you wish to exchange or return an item with a gift receipt, you have a maximum period of 30 days from the date of receipt in which to notify us and return the item(s), except for cocktail garments, jewellery and perfumes, for which the maximum returns period is 14 days. Earrings may not be returned or exchanged.

    A) For Spain & Portugal

    If you wish to return an item(s) with a gift receipt, we will exchange it for a gift voucher of the same value as the item(s) you are returning.

    Request a Pick-Up:

    A courier service will collect the items you wish to return free of charge. For collections from Canary Islands, Ceuta and Melilla, any delivery costs will be charged to the customer.

    1. Request a return:
    Please get in touch with us by calling our toll-free customer service number at +34 +34 902 333 717, +34 606 991 934 Once your returns request has been confirmed, our courier service will contact you to schedule a day and time for pick-up that best suits your needs.

    2. Complete the gift receipt:
    Please fill out the relevant information about the item(s) you wish to return on the back of the gift receipt.

    3. Package your items:
    Please remember to return all items in their original state and packaging, include this completed form in the package, and seal the box securely along with the security sticker provided.

    4. Hand over the package to the courier:
    Hand over the sealed package with your return(s) to the courier.

    5. Receive your refund:
    When we receive the returned package, we will send you a gift card for the amount equal to the price of the returned item(s), which will be valid for up to one year at adolfodominguez.com.

    In our retail stores:

    You may also return your gifted item(s) free of charge to in any of our physical retail stores (excluding outlets, El Corte Inglés and airport locations). Present the gift receipt together with the garment(s) you wish to return. Our staff will present you with a refund voucher worth the same value as the returned item(s), which you may spend in any of our physical retail stores (excluding outlets, El Corte Inglés and airport locations).

    B) For Europe

    If you wish to return an item(s) with a gift receipt, we will exchange it for a gift voucher of the same value as the item(s) you are returning.

    Request a Pick-Up:

    A courier service will collect the items you wish to return free of charge. For collections from Canary Islands, Ceuta and Melilla, any delivery costs will be charged to the customer.

    1. Request a return:
    Please get in touch with us by calling our toll-free customer service number at +34 +34 902 333 717, Monday through Friday from 9:00am to 8:00pm (UTC+01:00). Once your returns request has been confirmed, our courier service will contact you to schedule a day and time for pick-up that best suits your needs.

    2. Complete the gift receipt:
    Please fill out the relevant information about the item(s) you wish to return on the back of the gift receipt.

    3. Package your items:
    Please remember to return all items in their original state and packaging, include this completed form in the package, and seal the box securely along with the security sticker provided.

    4. Hand over the package to the courier:
    Hand over the sealed package with your return(s) to the courier.

    5. Receive your refund:
    When we receive the returned package, we will send you a gift card for the amount equal to the price of the returned item(s), which will be valid for up to one year at adolfodominguez.com.

     

    4. PAYMENT & SECURITY

    Adolfodominguez.com will only accept payments via the following methods: bank transfer, credit or debit card (Visa and MasterCard), payment in cash on delivery (valid only for Spanish Peninsula and Balearic Islands) and Pay Pal.

    For bank transfers, the account number from which payment is made must be a checking account at a bank in the country from which the order was made. Any additional costs for a bank transfer will be incurred by the customer. In order to make a bank transfer, an account number will be provided to the customer in which to deposit the payment. For orders proceeding from Spain, the account number is: IBAN ES95 2100 8613 3502 0000 8951 y BIC/SWIFT Code: CAIXESBBXXX; for orders from other EU countries an international account number applies, with IBAN ES95 2100 8613 3502 0000 8951 y BIC/SWIFT Code: CAIXESBBXXX

    In the reference field, the clients should state the order number and their full name. Payment must be made within five business days from the date of purchase. The order will not be complete until full payment has been received. If after a period of five business days ADOLFO DOMINGUEZ has not received the required transfer with payment in full, the order will be cancelled.

    For credit or debit card payment, the charge will be applied in real time through the payment gateway of the corresponding financial institution, once the authenticity of the provided data is verified. ADOLFO DOMINGUEZ uses secure payment systems from leading financial institutions in e-commerce in order to provide maximum security. Confidential payment data is encrypted (SSL) and transmitted directly to the corresponding financial institution.

    The CVV2, the security system used by adolfodominguez.com, protects all the information we receive from customers via the Internet. Any information that you will be asked (including your name, address and credit card number) is encrypted via a secure server. This procedure ensures the confidentiality of your credit card information and invoice details, as it is transferred to our order processing centre.

    To protect any information stored on the page website, ADOLFO DOMINGUEZ uses the most advanced security systems. It is one of our main priorities to provide a secure service and protect the confidentiality of the data we receive.

    Payment upon delivery is only available to the customers who reside in the Spanish Peninsula and Balearic Islands, and will be executed in cash at the address indicated at the time of purchase. This purchase will not be possible if the delivery address is a PO Box. The customer must confirm the delivery within five business days from the date of purchase. If after that period ADOLFO DOMINGUEZ has not received confirmation, the order will be cancelled.

    Payment via PayPal is made through the PayPal payment gateway via secure payment systems. ADOLFO DOMINGUEZ reserves the right to check the personal data provided by the customer and take any measures it considers appropriate (including cancellation of the order), in order to prevent cases of Internet fraud, and to ensure that the purchased goods are delivered in accordance with the information indicated at the time of purchase.

     

    5. CURRENCY & TAXES

    Prices on this website are in euros (€), except for the United Kingdom, in which case they are shown in pounds sterling (£).

    Upon completing the purchase order and before finalizing the payment, a final summary will be provided, identifying the purchased item(s) and total price (including shipping and taxes).

    Under current legislation, ADOLFO DOMINGUEZ is obliged to pass VAT at the rate established by law in due course as appropriate.

    Purchases bound for the Canary Islands, Ceuta, Melilla and Andorra are exempt of Spanish VAT. The price and conditions, along with each product’s characteristics, apply as shown on the website at the time of purchase, except in cases of obvious error. In the event of such error in the price of the product, or any other product characteristics, the customer will be notified as soon as possible and, in some cases, the order will be cancelled.

     

    6. PURCHASE WARRANTY

    The products offered on this website have been selected from the ADOLFO DOMINGUEZ collection and therefore they maintain the same quality status and warranty as the items on sale in other ADOLFO DOMINGUEZ establishments.

    Each season, ADOLFO DOMINGUEZ photographs all items on sale to show them as authentically as possible. However, items may be subject to minor variations depending on the colour calibration of your monitor.

     

    7. CONTACT

    Should you have any doubts, questions, or comments, please get in touch with us in writing to: Dpto. Atención Cliente, Polígono Industrial San Ciprián de Viñas, Calle 4 Parecela 8, 32901 Ourense, Spain; by email at: sophie@adolfodominguez.com, or by pone at +34 902 333 717, Monday through Friday from 9:00am to 8:00pm (UTC+01:00).

     

    8. DATA SECURITY & CONFIDENCIALITY

    At ADOLFO DOMINGUEZ we value the trust users place in our company. For this reason, certifying the privacy of your data is of our utmost concern. The ideas, suggestions or any other information received from users will be used solely to provide a better service, in accordance with the rules described below about personal data protection.

     

    9. COOKIES

    To ensure that we give you the best possible experience on our website, including management of your shopping basket, offering personalized advice, and informing you of our offers for customers or Experience Club members, our website uses cookies and IP storing devices. A cookie is a file that is stored in your system, whose sole function is to simplify navigation on www.adolfodominguez.com (this cookie can never contain a virus or be launched as it is not an active file). The cookies can only be read and interpreted by www.adolfodominguez.com and by yourself, and can be erased at any time in your web browser’s settings. You may consult our Cookies Policy at any time by clicking here.

     

    10. ORGANIC LAW ON DATA PROTECTION: DATA PROTECTION ACT (LOPD)

    The information of personal nature provided and updated at a later time by the user, are stored in an automatic file, under the responsibility of ADOLFO DOMINGUEZ. The aim of it is to maintain and develop the relations with the customer and inform them about the future offers of commercial character via any available communication channel. These may be shared with other companies, which are part of the group or third party collaborators of ADOLFO DOMINGUEZ S.A., within or outside the Spanish territory, which offer the level of data protection security as indicated by the Law 15/1999 on the protection of personal data (LOPD). Therefore, by not receiving a written communication stating the contrary within 30 days from the issue of this document, we understand that you accept the transfer of your personal data.

    The users of adolfodominguez.com may at any time exercise their rights of access, rectification, cancellation and opposition to the transfer of their data, in terms established by the above stated Act (LOPD) and the concurrent norm, notifying ADOLFO DOMINGUEZ S.A. LOPD department, by email: lopd@adolfodominguez.es or by regular mail: Pol. Ind. San Cibrao, c/3, 32901-Ourense.

    Data provided by the user through the website, e-mail and/or telephone may be used for sending advertising by any means, including mobile SMS messages, e-mails, etc.

    In the case of order made over the phone, from the moment in which you clicj “Reaquest a call”, you are giving us permission to contact you, in order to assist you with your online purchase over the phone. The contract established during the use of this service will be in accordance to the regulations of eCommerce and Remote Selling. At ADOLFO DOMINGUEZ, the confidentiality of your personal information is of utmost importance to us, which is why any ideas, suggestions or other types of information that you choose to provide us while ordering by phone, will be used exclusively to offer you the best possible customer service. We will always abide by the conditions set out in our privacy policy to ensure the protection of your personal data.

     

    11. REGISTRATION

    Users may register to place an order on adolfodominguez.com. The information is saved in the ADOLFO DOMINGUEZ database with the sole aim of making your future purchases easier and quicker, among other reasons described below in the section titled "DATA SECURITY AND CONFIDENTIALITY" Also, users may make a purchase without registration, in which case they should select the option "buy without registration".

     

    12. PRODUCT AVAILABILITY

    Orders are subject to availability of the purchased products. Should any difficulties arise related to the shipment or availability of the products in stock, ADOLFO DOMINGUEZ, S.A. reserves the right to provide the information of substitute products, of equal or superior quality and price, which the user may order as a replacement. In the event a customer does not wish to receive a substitute product, the amount paid for the original product will be refunded. Should there be a shortage of stock of a given item, ADOLFO DOMINGUEZ reserves the right to cancel an order, after notifying the customer of such cancellation.

     

    13. OWNERSHIP OF WEBSITE CONTENT

    The elements on this website have been designed to promote the products of the brands belonging to ADOLFO DOMINGUEZ. Their copy or use does not involve the transfer of any rights. Therefore, it is expressly prohibited to reproduce, or use for publication, transmission, modification or distribution by any means (software included) any items from the website.

    Photographs, images, illustrations, designs, graphics, icons and other items forming part of the website are the exclusive property of ADOLFO DOMINGUEZ.

     

    14. SUPPLY COVERAGE

    The items from the store ADOLFO DOMINGUEZ are delivered to members of the European Union: Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Spain, Sweden, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Czech Republic, Andorra and the United Kingdom (pound).

    Customers not residing in the above countries may use the service of the online shop only if the shipping address provided for the order is in one of the countries or territories listed above.

     

    15. PURCHASING LIMITATIONS

    Products purchased from ADOLFO DOMINGUEZ are not for resale. As a consequence, purchases of more than 1500 euros of worth may not be realized (for the UK the equivalent amount in pounds applies). Customers interested in buying for a higher amount, for other purposes than resale, should contact our Customer Service department, where they will be provided with more information about how to perform the desired purchase.

    (1) additional warranty rights which the law grants to the consumers.
    (2) additional warranty rights which the law grants to the consumers

     

    16. APPLICABLE LEGISLATION

    All transactions made through www.adolfodominguez.com are regulated by and in accordance with Spanish legislation. Any and all controversy regarding the validity, interpretation, and/or fulfillment of these Terms and Conditions will be resolved, exclusively, by a competent court located within Spain. Should any part of these Terms and Conditions become illegal, void or no longer applicable; this section will be removed and not affect the validity or compliance of the remaining regulations.