GENERAL PURCHASE CONDITIONS

These Purchase Terms and Conditions govern the use of the website adolfodominguez.com (hereinafter "The Website") of which Adolfo Domínguez, SA (hereinafter Adolfo Domínguez) is the owner. Adolfo Domínguez, SA is a corporation established in San Ciprián de Viñas, Polígono Industrial, Calle 4, Parcela 8 - 32901 Ourense, Spain, with tax identification number A-32104226, registered in the Ourense Mercantile Registry, Volume 189, Folio 125, Inscription 8ª, Page OR-1325 and with e-mail address: contacto@adolfodominguez.com/ contact@adolfodominguez.com (hereinafter Adolfo Domínguez).

The use of the services of the online store by the customer presupposes, in any case, adherence to the Purchase Terms and Conditions in the version published at the time of the purchase order. It is therefore advisable for the customer to read these General Conditions before proceeding to make a purchase.

Click here to download the General Purchase Conditions.

1. CONTRACT SCOPE
  
  These Purchase Terms and Conditions apply to the sale of all Adolfo Domínguez products through its website in the following countries Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, the United Kingdom, the United States and the Czech Republic. If you do not reside in the countries indicated, you will only be able to purchase items through the online store if the shipping address of the order is in one of the countries or territories indicated.
  
  Adolfo Domínguez informs that its website is intended exclusively for an audience over age 18. Adolfo Domínguez reserves the right to cancel the access account of a customer if fraudulent, speculative or bad faith acts are detected in the use of this service.
2. PURCHASE LIMIT
  
  For security reasons, purchases of more than 1500 euros (or equivalent in the corresponding currency) per order cannot be made. If you are interested in making purchases for a higher amount, you should contact Customer Service, where you will be provided with information on how to make the desired purchase.
3. PRICE
  
  The applicable prices are those indicated on the website on the date of the order. They are detailed in each item and include V.A.T. (Value Added Tax), or the corresponding tax.
  
  Once you have completed the purchase order, and before making he payment, you will be provided with a final summary identifying the item(s) purchased and their total price (including shipping and taxes).
  
  Prices on this website are shown in Euros, except for the USA and UK, which are shown in dollars and pounds respectively and in this case include tariffs.
4. PAYMENT
  
  Payment will be made upon completion of the purchase process and will be an indispensable condition for the formalization of the purchase. Methods of payment accepted:
  
  Credit or debit card Visa®, Mastercard® as well as 4B or 4B Maestro debit card, American Express, U-Pay and PayPal System. In any case, the payment method is selected during the purchase process on the corresponding screen.
  
  We use secure payment systems of leading financial institutions, in order to provide maximum security. You must notify Adolfo Domínguez any undue or fraudulent charge on the card used for purchases, by email or telephone and as soon as possible so that we can make the appropriate arrangements. Suppliers or issuers of payment methods may adopt anti-fraud measures that involve the rejection of certain types of transactions. Adolfo Domínguez is not responsible for the implementation of such security policies.
  
  You expressly authorize the issuance of the invoice in electronic format, although you may indicate at any time the desire to receive a paper invoice, in which case, it will be issued and sent in that format. Adolfo Domínguez will issue an invoice to the name of the ndividual or company placing the order, which is attached to the email confirmation of purchase, once the order is shipped from our warehouses. We warn that sales invoices may not be subsequently modified in compliance with current regulations.
  
  Deferred payment: cash on delivery, only in Spanish territory ( mainland and Balearic). Payment will be made in cash or by credit card, at the address at the reception of the order. The cash on delivery purchase will not be possible when the address set as the delivery point of the shipment is a post office box.
5. DELIVERY
  
  The delivery time will be a maximum of 30 calendar days from the purchase date. The delivery of the orders will be made at the address indicated by the customer according to the following characteristics:
  
  5.1 Home delivery
  
  SPAIN
  Standard shipping (not applicable to the Canary Islands, Ceuta and Melilla). If the order is equal to or greater than 50€, shipping is free. If the order does not exceed 50€, standard shipping costs 5€.
  
  The address you provide may be a home address, a place of business or any other address you provide. It is not necessary that the billing address and shipping address match. Our transport provider will send you an email or SMS (if you have provided a contact cell phone number in your order) indicating the day of delivery and allowing you to change the delivery date. On the day the delivery is scheduled, our transport provider will send you an email or SMS (if you have provided a contact cell phone in your order) informing you of the approximate delivery time slot.
  
  We currently do not ship to the Canary Islands, Ceuta and Melilla. We are working to improve our shipments and to be able to offer this possibility in the near future.
  
  EUROPE (EXCEPT UNITED KINGDOM AND ANDORRA)
  If the order is equal or higher to 75 € the shipping is free. In case of not exceeding 75 € of purchase, shipping has a cost of 12 €.
  
  UNITED KINGDOM
  If the order is equal to or higher than £ 60, shipping is free of charge. If the order does not exceed £60, shipping costs £10.
  
  USA
  If the order is equal or higher than $200, shipping is free. If the order does not exceed $200, the shipping cost is $30.
  
  5.2 Store pickup
  
  This service is currently only available for Spain and Portugal. Customers can pick up their order at Adolfo Domínguez stores. You must select "Pick up in store" during the purchase process and mark the store where you want to pick up the order. A list of all the stores available for this type of pick-up will be displayed. Adolfo Domínguez will send an email, once the order has been delivered to the selected store, so that you can pick it up.
  
  The customer will have until 15 days after the order is available to pick it up. In the event that after this period, the order has not been delivered to the customer, for reasons not attributable to our Company, we will understand that the customer decides to withdraw from the contract and we will consider it terminated.
  
  Therefore, we will reimburse the payments made (including the shipping costs of the initial delivery) without undue delay and, in any event, no later than 14 calendar days after the date on which we consider the contract to be terminated. The reimbursement will be made by the same payment method that was used to make the payment.
  
  5.3 Delivery incidents
  
  If the delivery cannot be made due to the absence of the receiver, the transport agency, after two unsuccessful attempts, will return the goods to the origin, so you must contact the transport agency to arrange a new delivery.
6. RETURNS AND CANCELLATION
  
  6.1 GENERAL POLICY (in case of tare or defect)
  
  There are different procedures for the realization of returns and cancellations. Below, we will describe the characteristics of each of them, as well as their costs and conditions.
  
  Return: in case of tare or defect.
  
  Withdrawal: by decision of the customer..
  
  Due to the special characteristics of certain products, the following must be taken into account:
  
  For reasons of health protection and hygiene, we do not accept returns or cancellations of underwear, facemasks and earrings, when the wrapping, packaging or seal protecting the product has been opened, except for those that are damaged or defective.
  
  All products to be returned must be properly wrapped.
  
  Gift packs are indivisible and your items cannot be returned separately.
  
  In case of withdrawal you will only be liable for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  
  You can download the form here.
  
  6.2 RETURNS (in case of defects)
  
  Conditions:Adolfo Domínguez shall be liable for any non-conformities manifested within the period established by legal regulations.
  
  Refund: Adolfo Dominguez will reimburse the corresponding amount (except shipping costs) within 14 calendar days from the date that has been informed of the return. The refund will be made by the same payment method used to pay. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first. If you have paid cash on delivery, you must include on the return form the current account number to which you wish to be reimbursed.
  
  Procedure:
  * Return in physical store (only in Spain and Portugal): The easiest way to make a return is to go to one of our physical stores (except in outlets, El Corte Inglés and airports).
  
  * Home or office pick-up: If you prefer, you can request a free pick-up at the address that suits you best. To do so, follow these steps:
  
  Request a refund: If you are registered at www.adolfodominguez.com the return request will be very simple. You just have to log in and access directly to your customer area, enter the order containing the garment to be returned ("View order") and click on the option "Request a return". In case you have made the purchase without registration, you can request it by contacting us at contacto@adolfodominguez.com/contact@adolfodominguez.com or by calling our Customer Service from Monday to Friday from 9:00h to 20:00h (UTC+01:00). Contact telephone numbers:
  
  (+34) 919 100 808 [Spain]
  
  (+34) 902 333 717 [International]
  
  Packaging: Wrap the items, fill in the return form and close the box. You will receive an email with the link to the SEUR page, fill in your data and print the sticker that you must attach to the order.
  
  Submit package: Deliver the box properly closed to the carrier.
  
  Receive a refund: The refund will be made within a maximum of 14 working days in the same payment method. In case of cash on delivery, please indicate your account number on the form.
  
  6.3 WITHDRAWAL
  
  Conditions: you have the right to withdraw the contract without justification within 14 calendar days of receipt of the product.
  
  Refund and Procedure: the same conditions shall apply as in case of a refund.
  
  6.4 CONTRACTUAL RIGHT TO WITHDRAWAL.
  
  Conditions: As well as the legally recognised right to withdrawal mentioned previously, we also grant a period of 30 days counted from the receipt of the product for return of the products (except those mentioned in clause 6.1, for which the right to withdrawal is excluded).
  
  Refund and procedure: the same conditions will be applied as for returns.
7. SPECIAL CONDITIONS OF PURCHASE BY SUBSCRIPTION
  
  Applicability. We will apply these terms and conditions when you select the subscription purchase service. Available only in Spain.
  
  Service description. Through the subscription purchase service, we will analyze your tastes and preferences about fashion, as well as your physiognomy and other characteristics of your body. From this analysis, we will draw some conclusions (hereinafter the customer study). We complement the service with the delivery, at the address you indicate, of a box with five items (garments and accessories) chosen by your Personal Shopper (hereinafter, the box). The selection is based on the information obtained from the customer study.
  
  The garments must be returned in perfect condition, in accordance with the provisions of Clause 6.
  
  Contracting process. The contracting process consists of the following steps:
  
  Choose your plan.
  
  Indicate your shipping information and enter your payment information.
  
  Accept the Terms and Conditions of Purchase and the Privacy Policy.
  
  Adolfo Dominguez will charge the amount corresponding to the study to the credit card provided in the registration process.
  
  Once you receive the box, you have seven days to decide which garments you want to keep (all, some or none) and communicate it to Adolfo Domínguez through the website/your profile, where we will show you all the information about the garments sent: description, composition, price, discounts, etc. (hereinafter Checkout). If you do not keep any of the garments, you must send them to Adolfo Domínguez, following the instructions that we will provide you through the web and/or e-mail. If you do not contact us within the indicated period, we will understand that you wish to keep all the items in the box.
  
  To return unwanted garments, you must complete the Checkout process in your private area on the website, place the unwanted items in the carrier's return bag, with the return label attached, contact the carrier (according to the instructions provided on the website or in the communications you receive in each case) and send the return bag to Adolfo Domínguez within 7 days from the delivery of the box.
  
  After the communication indicated in point 5, or in the absence of this in accordance with the above, we will proceed to the effective collection of the amount of the garments you have selected, or, if applicable, of all the garments in the box.
  
  Once payment has been made, Adolfo Domínguez will send the invoice by email. To this end, with the acceptance of these Terms of Purchase, you consent to the sending of electronic invoice. At any time you can object to this by writing to contacto@adolfodominguez.com.
  
  Adolfo Domínguez reserves the right to suspend the subscription purchase service when there is a pending return or collection of a previous order.
  
  Economic conditions. The price for the customer's study will be the price indicated on the website, and it will be understood that you accept it along with these Terms and Conditions. The price of the set of garments sent and each of them separately will be indicated in the information that we will attach to them and in your profile on the web. You will not know the price of the garments (neither separately nor as a whole) until you receive them.
  
  If you keep at least one garment from the Box, the price paid for the Customer Study, if any, will be deducted from the purchase price of the products. In the Try & Buy option, the Customer Study will be free of charge.
8. PRODUCT AVAILABILITY
  
  In the event of any supply issues or if there are no products left in stock, we will inform you immediately and refund the amount of the out-of-stock product(s). We will refund the corresponding amount without undue delay and, in any case, within 14 calendar days. The refund will be made in accordance with Clause 6.
9. WARRANTY ON PURCHASED PRODUCTS
  
  The guarantee offered is the one established in the Real Decreto Legislativo 1/2007, of November 16, which approves the revised text of the Ley General para la Defensa de los Consumidores y Usuarios. Adolfo Domínguez performs in each campaign a photographic work to show the garments as real as possible. However, items may be subject to color variations depending on the calibration of your monitor.
10. CUSTOMER SERVICE
  
  For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:
  
  Telephone numbers from Monday to Friday from 9:00 to 20:00 (UTC+01:00):
  
  Spain: 919 100 808
  
  International: 902 333 717
  
  Email:
  
  Spain: contacto@adolfodominguez.com
  
  International: contact@adolfodominguez.com
  
  Postal mail at the following address: SAC-Adolfo Domínguez, SA Polígono Industrial San Ciprián de Viñas Calle 4 Parcela 8. 32901 Ourense.
  
  In addition, we have official Complaint Forms available to consumers and users, which you can submit to the postal address and e-mail addresses above, or in any of our physical stores. You can request them by calling the above telephone numbers or here: Download official complaint forms.
  
  Our Customer Service will attend to your claim, which will be registered with an identification code, and will respond to it as soon as possible, and in any case within a maximum period of one month. If your request is not satisfactorily resolved, you may go to the ordinary courts or process your claim through the website http://ec.europa.eu/odr , which will provide a single point of access for out-of-court resolution free of charge.
11. CHANGE OF TERMS AND CONDITIONS OF PURCHASE.
  
  Adolfo Dominguez reserves the right to modify at any time these Terms and Conditions of Purchase. No modification will affect orders already in progress.
12. FORCE MAJEURE
  
  Adolfo Domínguez's performance of all or part of its obligations shall be suspended in the event of an act of God or force majeure preventing or delaying performance. The following shall be considered as such, in particular, without this list being exhaustive: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to Adolfo Domínguez.
  
  We will inform you of any such fortuitous event or force majeure within seven days of its occurrence. In the event that such suspension lasts longer than fifteen days, you will then have the chance to cancel the order in progress and we will then proceed to refund it under the conditions provided for in point 6 of these Terms and Conditions of Purchase.
13. APPLICABLE LAW AND JURISDICTION
  
  These Terms and Conditions of Purchase are subject to the Spanish law. Without prejudice to the foregoing, the non-resident consumer in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where he has his habitual residence. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the customer's address.
EPHEMERAL SALE [USA]

-30% on knitwear of the spring-summer collection 2024, from April 16 to 21, 2024 at adolfodominguez.com for customers experience. Not applicable to items in the Limited Edition collection. Not cumulative with other promotions or discounts, nor applicable to changes.

EPHEMERAL SALE [USA]

-30% on the outdoors of the spring-summer collection 2024, from April 10 to 15, 2024 at adolfodominguez.com for customers experience. Not applicable to items in the Limited Edition collection. Not cumulative with other promotions or discounts, nor applicable to changes.

SPECIAL PRICES [USA]

Up to 40% off selected items from the Spring-Summer 2024 collection. Promotion valid from April 8 to June 10, 2024 at adolfodominguez.com . Not cumulative to other promotions or discounts. Not applicable in changes.

MID SEASON [USA]

Up to 40% off selected items from the Spring-Summer 2024 collection. Promotion valid from March 19 to April 7, 2024 and on adolfodominguez.com from March 18 at 21:00h. Not cumulative to other promotions or discounts. Not applicable in changes.

10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [USA]

Get extra 10% off when you purchase two or more sale items from the Fall/Winter 2023 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 10th of January at 09:00PM until the 03th of March. Cannot be combined with any other offers and cannot be applied to previous purchases. Cannot be combined wit any other discount voucher. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.

SALE [USA]

Promotion valid from December 26, 2023 to Marzo 03, 2024 at adolfodominguez.com. Discount applicable to the Fall/Winter 2023 collection. Limited Edition, masks and fragrances are excluded. Not cumulative with other promotions or applicable to changes.

PRIVATE SALE [USA]

Up to 50% off in the Fall/Winter 2023 collection, exclusively for registered customers at adolfodominguez.com and Experience Customers. To enjoy the online promotion, log in or create an account at adolfodominguez.com. Promotion valid from December 12 at 21h to December 25, 2023. Limited Edition and fragrances are excluded from the promotion. Not cumulative to other promotions.

EPHEMERAL SALE OUTERWEAR [USA]

Up to 50% off selected coats and jackets from the Fall-Winter 2023 collection, from 30 November to 12 December at adolfodominguez.com. Fragrances and Limited Edition items are excluded. Not cumulative with other promotions or discounts, nor applicable to changes.

CHRISTMAS SELECTION [USA]

Up to 50% off selected items from November 28 to December 25, 2023 at adolfodominguez.com. Fragrances and Limited Edition items are excluded. Not cumulative with other promotions and/or discounts, nor applicable to changes.

CYBER MONDAY [USA]

Up to 50% off a selection from the Fall-Winter 2023 collection, except for perfumes, masks and Limited Edition. Promotion valid only on November 27, 2023 at adolfodominguez.com. Not cumulative to other promotions. Not cumulative to other promotions.

BLACK FRIDAY [USA]

Up to 50% off a selection of the Fall-Winter 2023 collection except for perfumery and Limited Edition. Promotion valid from November 23 to 26, 2023 at adolfodominguez.com. Online store valid from November 22 at 9:00PM. On Friday 24/11 there will be an extra 10% for registered and new releases, not cumulative to other vouchers and promotions. For registered and new customers the promotion will be valid from November 20th and from November 19th at 9:00PM at adolfodominguez.com. From 19/11 to 21h online and from 20/11 in stores until 22/11 there will also be an extra 10% for registered and new arrivals, not cumulative with other vouchers.

EPHEMERAL SALE [USA]

Up to 50% off on all dresses and shirts from the Fall-Winter 2023 collection on PVP Origjnal, except for the Limited Edition collection, perfumes and masks. Promotion valid from November 8, 2023 at 21:00h until November 15, 2023 at adolfodominguez.com. Not cumulative to other promotions or discounts.

SPECIAL PRICES [USA]

Up to 50% off selected items from the Fall-Winter 2023 collection. Promotion valid from November 6 to December 12, 2023 at adolfodominguez.com . Not cumulative to other promotions or discounts. Not applicable in changes.

MID SEASON [USA]

Up to 40% off selected items from Autumn/Winter 2023 collection. Promotion valid from the 26th of september at 9:00pm to the 5th of November 2023. Promotion valid at adolfodominguez.com. Promotion not valid in conjunction with other offers. Items are marked with their final price (no promotional code is required).

10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS. [USA]

Get extra 10% off when you purchase two or more sale items from the Spring/Summer 2023 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 30rd of July at 8:00PM until the 31th of August. Cannot be combined with any other offers and cannot be applied to previous purchases. Cannot be combined wit any other discount voucher. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.

SALE [USA]

Promotion valid from the 9th of June to the 31st of August 2023 at adolfodominguez.com. Discount applicable on our Spring/Summer 2023 collection. The Limited Edition and fragrances remain excluded of the promotion. Promotion not valid in conjunction with other offers and cannot be applied to previous purchases.

PRIVATE SALE [USA]

Up to 50% off on the Spring/Summer 2023 collection exclusively available for customers registered on adolfodominguez.com and Experience Customers. To take advantage of the promotion sign in or create an account at adolfodominguez.com. Promotion valid from the 30th of May to the 8th of of June 2023. The Limited Edition, masks and fragrances remain excluded from the promotion. It cannot be used in conjunction with other promotions.

EPHEMERAL SALES [USA]

-30% off on all shirts and knitwear from the spring-summer 2023 collection, from May 18 to May 28, 2023 on adolfodominguez. com. Not applicable to items in the Limited Edition collection or on the UK website. Not cumulative with other promotions or discounts, nor applicable to changes. Final price marked on product.

DIGITAL DAYS [USA]

Up to 50% off the Spring/Summer 2023 collection. Offer valid from the 14th of May 2023 only on adolfodominguez.com until de 17th of May. Promotion not valid in conjunction with other offers. Limited Edition collection, masks and fragrances are excluded.

MOTHER´S DAY [USA]

-30% on all women's accessories, dresses and men's knitwear from the spring-summer 2023 collection, from May 8 to May 13, 2023 on adolfodominguez. com. Not applicable to items in the Limited Edition collection or on the UK website. Not cumulative with other promotions or discounts, nor applicable to changes. Final price marked on product.

10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [USA]

Get extra 10% off when you purchase two or more sale items from the Spring/Summer 2022 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 3rd of August at 8:00PM until the 31st of August 2022. Cannot be combined with any other offers and cannot be applied to previous purchases. It cannot be combined wit any other discount voucher except for Welcome and Birthday vouchers. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.

PRIVATE SALE [USA]

Up to 50% off on the Spring/Summer 2022 collection exclusively available for customers registered on adolfodominguez.com and Experience Customers. To take advantage of the promotion sign in or create an account at adolfodominguez.com. Promotion valid from the 1st of June to the 9th of of June 2022. The Limited Edition, masks and fragrances remain excluded from the promotion. It cannot be used in conjunction with other promotions.

INTERNET DAY [USA]

30% off the Spring/Summer 2022 Collection. Offer valid from the 15th of May at 08:00PM Spain time until the 18th of May 2022 only at adolfodominguez.com. Promotion not valid in conjunction with other offers. Fragrances, face masks and Limited Edition Collections are excluded from this promotion.

EPHEMERAL SALES [USA]

30% off all dresses and men pants from the Spring/Summer 2022 collection, valid from the 3rd May at 8:00PM to the 12th of May 2022 (both included), for any purchases made at adolfodominguez.com. This discount may not be used in conjunction with others offers, promotions or discounts, and it is not applicable to exchanged items. Artciles from the Limited Collection remain excluded from this promotion.

SPECIAL PRICES [USA]

Up to 40% off on selected items from the 2022 spring-summer collection. Promotion valid until the 9th of June 2022, at adolfodominguez.com. Not combinable with other promotions or discounts, nor applicable in changes.

10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [USA]

Get extra 10% off when you purchase two or more sale items from the Fall/Winter 2021 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 19th of January at 9:00PM until the 28th of February 2022. Cannot be combined with any other offers and cannot be applied to previous purchases. Cannot be combined wit any other discount voucher. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.

SALES [USA]

Promotion valid from 9th of December 2021 to the 28th of February 2022 at adolfodominguez.com. Discount applicable on our Autumn/Winter 2021 collection. Promotion not valid in conjunction with other offers. Fragances, masks and Limited Edition articles remain excluded from this promotion.

PRIVATE SALE[USA]

Up to 50% off selected items from the Fall/Winter 2021 collection , exclusively available for customers registered on adolfodominguez.com and Experience Customers. Promotion valid from 30th of November to the 8th of December 2021. Perfumes, masks and Limited Edition articles are excluded from this offer. It cannot be used in conjunction with other promotions. To receive your online discount, sign in or create an account at adolfodominguez.com.

CYBER MONDAY [USA]

30% off the entire Fall-Winter 2021 collection, except perfumes, masks and Limited Edition artciles. Promotion valid only on November 29th 2021 on adolfodominguez.com. Promotion not valid in conjunction with other offers.

BLACK FRIDAY [USA]

30% off the entire Fall/Winter 2021 collection, except perfumes, masks and Limited Edition articles. Promotion valid from the 25th to the 28th (included) of November 2021 at adolfodominguez.com and stores located in France. Valid online from the 24th of November at 8:00 PM. For registered customers, the promotion will be available from the 22nd to the 24th of November, and from the 21st at 8:00PM at adolfodominguez.com. Promotion not valid in conjunction with other offers.

EPHEMERAL SALES DRESSES & SHIRTS [USA]

40% off all dresses and men and women shirts from the Fall/Winter 2021 collection, valid from the 11th to the 16th of November 2021 (both included), for any purchases made at adolfodominguez.com. This discount may not be used in conjunction with others offers, promotions or discounts, and it is not applicable to exchanged items. Artciles from the Limited Collection remain excluded from this promotion.

MID SEASON [USA]

Up to 40% off selected items from the Fall/Winter 2021 collection, valid from the 30th of September at 9:00PM to the 28th of October 2021 (both included), for any purchases made at Sites-adolfodominguez.com. This discount may not be used in conjunction with others offers, promotions or discounts, and it is not applicable to exchanged items. The final price with discount will be marked on the product. Items are marked with their final price (no promotional code is required).

You will receive a $50 gift voucher (1 voucher per day per client and purchase channel) for any purchase made between the 30th of September at 9:00PM and the 28th of October 2021 at Sites-adolfodominguez.com. Only registered and Experience clients will receive a voucher, provided they have previously identified themselves with their mobile number or email address. When your puRchase is complete (either online or at one of our physical stores) and within the next 48 to 72 hours, a gift voucher will be issued and sent through to you via email.

Conditions for redeeming the €50 gift voucher:

In order to redeem the voucher, you must be an Experience Customer or be registered on our website. The voucher can be redeemed as of the day when you receive the voucher code and can be applied to purchases equal to or greater than $200, except for masks, perfumes and Limited Edition articles.

The discount voucher may be redeemed until the 10th of December 2021. It may be redeemed at at adolfodominguez.com.

Each voucher may be used only once and it can only be redeemed in the country where it was issued. Vouchers cannot be used in conjunction with other vouchers, and a single voucher may only be redeemed per purchase made. Redemption of the voucher does not generate another voucher, even if the purchase amount is equal to or greater than $200.

In the event that you wish to return all of the items from the purchase for which you were given the discount voucher, said voucher will be deactivated, thereby disabling its monetary value and preventing it from being used.

Once the voucher has been redeemed, it cannot be reimbursed in the event that you return any items from the new collection acquired through said purchase.

SPECIAL PRICES [USA]

Up to 70% off on selected items from the 2021 spring-summer collection. Promotion valid from the 1st to the 30th of September 2021 at adolfodominguez.com. Not combinable with other promotions or discounts, nor applicable in changes.

$50 VOUCHER FOR SELECTED EXPERIENCE CLIENTS [USA]

Receive a $50 discount voucher for purchase orders of a minimum of $400 in our Fall/Winter 2021 collection, excluded fragrances, masks and Limited Edition. Discount valid from the 1st to the 30th of September 2021 at adolfodominguez.com. Promotion only valid for Experience clients before the 15th of August 2021. Voucher only valid for one purchase. It cannot be used in conjunction with other promotions. Once the discount coupon has been used, it cannot be reimbursed or used a second time in the event that any of the new collection items acquired during said purchase is returned.

10% EXTRA FOR THE PURCHASE OF 2 OR MORE ITEMS [USA]

Get extra 10% off when you purchase two or more sale items from the Spring/Summer 2021 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 4th of August at 2:00PM until the 31st of August 2021. Cannot be combined with any other offers and cannot be applied to previous purchases. It cannot be combined wit any other discount voucher except for Welcome and Birthday vouchers. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.

SALES [USA]

Promotion valid from the 15th of June to the 31st of August 2021 at adolfodominguez.com. Discount applicable on our Spring/Summer 2021 collection. The Limited Edition, masks and fragrances remain excluded of the promotion. Promotion not valid in conjunction with other offers and cannot be applied to previous purchases.

PRIVATE SALES [USA]

Up to 50% in the entire Spring/Summer 2021 collection, exclusively available for customers already registered at adolfodominguez.com. This promotion is valid from the 1st of June at 8:00PM to the 15th of June 2021 at 2:00 AM. If you are already registered, sign in to our website with your user name and password or create an account. The Limited Edition, masks and fragrances remain excluded from the promotion. It cannot be used in conjunction with other promotions.

EPHEMERAL SALES [USA]

40% off all dresses and men knitwear from the Spring/Summer 2021 collection, valid from the 24th of May to the 1st of June 2021 (both included), for any purchases made at adolfodominguez.com. This discount may not be used in conjunction with others offers, promotions or discounts, and it is not applicable to exchanged items. Articles from the Limited Collection remain excluded from this promotion.

EXPERIENCE WEEK [USA]

30% off the entire Spring/Summer 2021 collection, except perfumes, masks and Limited Edition articles. Promotion valid from the 18th to the 23rd of May 2021, at adolfodominguez.com. Exclusive discounts for registered Experience clients and news clientes (registered as Experience Clients at the time of purchase). Promotion not valid in conjunction with other offers. To receive your online discount, sign in or create an account at adolfodominguez.com.

INTERNET DAY [USA]

30% off the Spring/Summer 2021 Collection. Offer valid on the 17th of May 2021 only at adolfodominguez.com. At the online store, the promotion will be available from the 16th of May 2021 at 08:00PM. Promotion not valid in conjunction with other offers. Fragrances, face masks and Limited Edition Collections are excluded from this promotion.

EPHEMERAL SALES SHIRTS & T-SHIRTS [USA]

40% off all shirts and t-shirts from the Spring/Summer 2021 collection, valid from the 6th to the 16th of May 2021 (both included), for any purchases made at www.adolfodominguez.com. This discount may not be used in conjunction with others offers, promotions or discounts. Limited Edition collection, masks and fragances are excluded.

HOW LONG DOES A SEASON LAST? [USA]

Up to 40% off on selected items from the 2021 spring-summer collection. Promotion valid until the 14th of June 2021, at adolfodominguez.com. Not combinable with other promotions or discounts, nor applicable in changes.

MID SEASON [USA]

Up to 40% off selected items from the Spring/Summer 2021 collection, valid from the 11th of March to the 2nd of May 2021 (both included), for any purchases made at adolfodominguez.com. This discount may not be used in conjunction with others offers, promotions or discounts, and it is not applicable to outlet stores, airports or exchanged items. The final price with discount will be marked on the product. Items are marked with their final price (no promotional code is required).

You will receive a $50 gift voucher for any purchase made between the 11th of March to the 2nd of May 2021 at adolfodominguez.com (1 voucher per day only). Only registered and Experience clients will receive a voucher, provided they have previously identified themselves with their mobile number or email address. When your purchase is complete, a gift voucher will be issued and sent through to you via email or sms.

Conditions for redeeming the $50 gift voucher: In order to redeem the voucher, you must be an Experience Customer or be registered on our website. The voucher can be redeemed as of the day following your first purchase and can be applied to purchases equal to or greater than $200, provided that the order includes at least one full-price item (undiscounted) from the Spring/Summer 2021 collection. It cannot be redeemed on purchases that only include promotional items. The discount voucher may be redeemed until the 31st of May 2021 at adolfodominguez.com. The same customer may have as many discount vouchers as purchases he or she makes during the Mid-Season promotion. Each voucher may be used only once and it can only be redeemed in the country where it was issued. Vouchers cannot be used in conjunction with other vouchers, and a single voucher may only be redeemed per purchase made. Redemption of the voucher does not generate another voucher, even if the purchase amount is equal to or greater than $200. In the event that a customer acquires a combination of in-store and Premium Service items, at least one of the two receipts must amount to or exceed $200 in order to redeem the voucher. Both receipts cannot be combined in order to reach the minimum required amount ($200). In the event that you wish to return all of the items from the purchase for which you were given the discount voucher, said voucher will be deactivated, thereby disabling its monetary value and preventing it from being used. Once the voucher has been redeemed, it cannot be reimbursed in the event that you return any items from the new collection acquired through said purchase.

HOW LONG DOES A SEASON LAST? [USA]

Up to 70% off on selected items from the 2020 fall-winter collection. Promotion valid from the 1st to the 14th of March 2021, in our stores at adolfodominguez.com. Not combinable with other promotions or discounts, nor applicable in changes.

SALE

Get extra 10% off when you purchase two or more sale items from the Fall/Winter 2020 collection. Fragrances, masks and Limited Edition articles remain excluded from this promotion. Promotion valid at adolfodominguez.com from the 29th of January until the 28th of February. Cannot be combined with any other offers and cannot be applied to previous purchases. Cannot be combined wit any other discount voucher except for Welcome and Birthday vouchers. If for return reasons the customer keeps less than 2 products from the ticket that entitled the additional 10% discount, this additional discount will not be applicable.

SALE

Promotion valid from the 9th of December 2020 at 9:00 pm to the 28th of February 2021 at adolfodominguez.com. Discount applicable to our Fall/Winter 2020 collection. Promotion not valid in conjunction with other offers. Perfumes, masks and Limited Edition remain excluded from this offer.

HOW LONG DOES A SEASON LAST?

Up to 50% off selected items from the Fall/Winter 2020 collection. Valid from the 1st to the 14th of December 2020 at adolfodominguez.com. This discount may not be used in conjunction with other offers, promotions or discounts, and it is not applicable to outlet stores, airports or exchanged items. Limited Edition, face masks and fragances remain excluded from this promotion.

WELCOME PROMOTION [USA]

Get 15% off with your next purchase at adolfodominguez.com introducing your code. The code is sent within 24 to 48 hours. Limited Edition, face masks and fragances remain excluded. Promotion applicable for registrations from December 2, 2020. The discount is valid for 15 days in our stores and at adolfodominguez.com on articles of the current collection.Promotion not valid in conjunction with other promotions, vouchers, promotional codes or privates sales. Outlets, El Corte Inglés stores and airports remain excluded from this promotion. In the event that you wish to return all of the items from the purchase for which you were given the discount voucher, said voucher will be deactivated, thereby disabling its monetary value and preventing it from being used. Once the voucher has been redeemed, it cannot be reimbursed in the event that you return any items from the new collection acquired through said purchase.

PRIVATE SALE [USA]

Up to 50% off the entire Fall-Winter 2020 collection. Promotion valid from the 1st of December to the 9th of December 2020 on adolfodominguez.com. Promotion not valid in conjunction with other offers. Perfumes, masks and Limited Edition remain excluded from this offer. To receive your online discount, sign in or create an account at adolfodominguez.com.

EXTENDED RETURN PERIOD

We have extended our return period until the 15th of January for all purchases made between the 3rd of November and the 15th of December. Jewellery items remain excluded as they cannot be returned.
Are all AD physical stores open?

All of our brick-and-mortar locations have now reopened. Before you visit any of our stores, please make sure you check our stores locator to find out your local store opening times or whether you need to request an appointment in your area.

Our online store www.adolfodominguez.com remains open 24/7. We have also reinforced our customer service with a team of personal shoppers that can provide personalised attention over the phone during your online shopping. Please phone us on 902 333 717 to talk to one of our specialised agents or request a free call on our website and we will get back to you as soon as possible.

55 43 35 72 54 [Mexico]
(+34) 902 333 717 [Europe]
(+34) 902 333 717 [USA]

When is the deadline for exchanges and returns after the confinement is over?

We have now restored our timeframes for exchanges and returns back to 30 calendar days.

What is the Click & Collect service?

The Click & Collect is a service available only in Spain and Portugal. You can pick up your order at Adolfo Domínguez stores. You have to select "Pick up in Store" during the purchase process and mark the store where you want to pick it up. A list will be displayed showing all the stores available for this type of collection.

Adolfo Domínguez will send an email, once the order has been delivered to the selected store, so that you can pick it up.
OBVERSE

The return and exchange policy is shown on the back of the ticket.

Please contact us if you have any doubts.
REVERSE
These general conditions apply to returns and exchanges of items purchased in Adolfo Domínguez stores located in Spain (except for franchised stores and corners located in El Corte Inglés stores and airports managed by Áreas, SAU). Please keep this ticket.

Deadlines. Returns: Legal warranty (in case of tare or defect of the article): The deadline for the return is 2 years from the date of purchase. Commercial warranty: The return period is 30 calendar days from the date of purchase.

* Changes: The deadline for changes (size and color) is 30 calendar days from the date of purchase.

Procedure. It is essential to present the purchase receipt or invoice. The amount paid will be refunded in the same payment method in which it was paid. In the case of payment by credit card, the refund will only be made to the holder of the card with which the purchase was made. In operations with gift voucher, the amount will be refunded if the purchase receipt is presented, in case of not having it, a return voucher will be issued (without expiration date) for the amount corresponding to the returned item.

Applicable conditions. In case of commercial warranty and exchanges, the items must not have been washed, used and/or repaired, and must present the internal tags. Items that cannot be returned or exchanged: cocktail, underwear and/or costume jewelry (except for legal guarantee). Exchanges and/or returns of products purchased in Adolfo Dominguez Outlet are only allowed in these establishments.

NOTE: Purchases made in franchised establishments may be returned in our own stores, and vice versa, only by means of a return voucher.

* We have available Complaint Forms according with consumer regulations.