Shipping to: Portugal English | Español

Adolfo Dominguez
Online Store Help
Telephone +34 902 333 717
Email sophie@adolfodominguez.com
WhatsApp Chat Service +34 606 991 934
Monday through Friday From
9:00h a 20:00h (UTC +01:00)

    SHIPPING & RETURNS

    1. DELIVERY

    A) To Spain & Portugal

    Pick-up in store:
    Always free. Delivery time is 1 to 3 business days. Locate your nearest store here.

    Express Shipping:
    Delivery time is 1 to 3 business days.
    If the order is equal to or greater than 50€, shipping is free. For orders under 50€, the shipping charge is 4.95€.

    24h Shipping:
    Order before 1:00 pm and receive your purchase the next day before 2:00 pm. All orders will incur a shipping charge of 7€. This delivery service is available Monday through Friday, from 7:00 am to 1:00 pm, depending on availability of stock. To use this service, please select Premium Express Shipping at checkout. If Premium Express Shipping does not appear at checkout, this option is unavailable due to reasons relating to timing of purchase or availability of stock. Delivery time may vary during sales or promotional periods and/or due to stock availability.

    Delivery to the Canary Islands:
    Delivery time is 2 to 5 business days.
    The shipping charge is 32€, including taxes, (except IGIC), for all orders.

    Delivery to Ceuta & Melilla:
    Delivery time is 2 to 5 business days.
    The shipping charge is 22 €, including taxes, (except "Aforo"), for all orders.

    Delivery time may vary during sales or promotional periods and/or due to stock availability.

    B) To Europe:

    Delivery to the United Kingdom:
    Delivery time is 2 to 5 business days. If the order is equal to or greater than £60, shipping is free. For orders under £60, the shipping charge is £10.

    Delivery to Andorra:
    Delivery time is 1 to 3 business days.
    The shipping charge is 25€, including taxes, for all orders.

    Delivery to the rest of Europe:
    Delivery time is 2 to 5 business days.
    If the order is equal to or greater than 75€, shipping is free. For order under 75€, the shipping charge is 12€.

    C) Delivery Conditions

    Items purchased from adolfodominguez.com will be delivered by a courier company. Orders will be delivered within 1-3 business days for orders to Spain and Portugal.

    Delivery time may vary during sales or promotional periods and/or for deliveries to areas that involve special customs. Delivery will be deemed complete upon the customer’s signing of a receipt for the products at the agreed delivery address.

    In order to avoid problems with delivery (such as incorrect address, absence at time of delivery, etc.), it is imperative to complete the order form correctly. It is recommended to provide a contact telephone number where required. Tracking of placed orders may be viewed on the courier service’s website. The shipping cost will be showed, along with the VAT of the destination country, at checkout, once the order has been placed, and before payment is due.

     

    2. EXCHANGES & RETURNS

    You may exchange or return any article you purchase that is not to your complete satisfaction. You have a maximum period of 30 days from the date of delivery in which to notify us and return the item(s). In the case of cocktail garments and jewellery, the maximum returns period is 14 days. Earrings may not be returned or exchanged. Gift packs are indivisible and their items may not be returned separately.

    A) For Spain & Portugal

    In our retail stores:

    You may return your item(s) free of charge in any of our retail stores (excluding outlets, El Corte Inglés and airport locations). Present the returns form and the garment together with your online receipt. Our staff will offer two options:
    - A refund. You will be refunded in the same way the original payment was made, except for cash on delivery, where you will be refunded via bank transfer. Due to the administrative process of this method, the full reimbursement will take place in a timeframe of approximately 14 business days.
    - A refund voucher that you may spend in any of our retail stores (excluding outlets, El Corte Inglés and airport locations).

    Request a Pick-Up:

    A courier service will collect the items you wish to return free of charge. For collections from Canary Islands, Ceuta and Melilla, any delivery costs will be charged to the customer.

    1. Request a return:
    If you are a registered customer at adolfodominguez.com, please sign in and access the "My Account" section. Select the relevant order and click on "Return". If you made a purchase without creating an account, please get in touch with us by email at sophie@adolfodominguez.com or by phone at +34 +34 902 333 717, +34 606 991 934 Once your returns request has been confirmed, our courier service will contact you to schedule a day and time for pick-up that best suits your needs.

    2. Complete the returns form:
    Please fill out the relevant information about the item(s) you wish to return on the back of the returns form.

    3. Package your items:
    Please remember to return all items in their original state and packaging, include this completed form in the package, and seal the box securely along with the security sticker provided.

    4. Hand over the package to the courier:
    Hand over the sealed package with your return(s) to the courier.

    B) For Europe

    A courier service will collect the items you wish to return free of charge.

    1. Request a return:
    If you are a registered customer at adolfodominguez.com, please sign in and access the "My Account" section. Select the relevant order and click on "Return". If you made a purchase without creating an account, please get in touch with us by email at sophie@adolfodominguez.com or by phone at +34 +34 902 333 717, +34 606 991 934 Once your returns request has been confirmed, our courier service will contact you to schedule a day and time for pick-up that best suits your needs.

    2. Complete the returns form:
    Please fill out the relevant information about the item(s) you wish to return on the back of the returns form.

    3. Package your items:
    Please remember to return all items in their original state and packaging, include this completed form in the package, and seal the box securely along with the security sticker provided.

    4. Hand over the package to the courier:
    Hand over the sealed package with your return(s) to the courier.

    C) Refunds

    If you have paid for your order by bank transfer or cash on delivery, The number of the account where you would like to receive the refund must be indicated on the returns form.

    The refund will be made into your bank account (if you have paid by cash on delivery or by bank transfer) or your bank card (if you have paid by credit card, debit card or PayPal). Due to the administrative process of this method, the full reimbursement will take place in a timeframe of approximately 14 business days.

    D) Conditions of Returns

    It is not possible to arrange exchanges through adolfodominguez.com. If you need a different size, colour, etc. you may return your item and order a new one. ADOLFO DOMINGUEZ does not accept returns or exchanges that have not been previously communicated by the indicated means.

    Items returned must be in their unused, original condition with all item tags attached and any related accessories or instruction booklets included. In the case of perfumes, these must be returned in the original, sealed bottles. In the event the return of any item does not comply with these conditions, ADOLFO DOMINGUEZ will not accept the return and the items will be sent back to the client.

    In the event the return is due to a defect of the purchased product, the shipping cost incurred by the customer would be fully reimbursed through a bank transfer if payment was made by this means or by cash on delivery, or through the payment gateway in case the payment was made by credit or debit card. ADOLFO DOMINGUEZ will not under any circumstances accept returns sent freight collect.

    The shipping costs of the first return shall be borne by ADOLFO DOMINGUEZ, if a second change or refund is necessary, the cost will be charged to the customer.

    For any complaint it is necessary to present the invoice.