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HOW TO BUY
How do I buy on the Adolfo Dominguez online store?
- Choose the section and the type of garment you want to buy.
- When the clothes that you are interested in are displayed, click on them to access various views of the product. When you place the cursor over the product, the image is magnified.
- To buy a piece of clothing, click on the ‘Add to Bag’ button. It will automatically be added to your shopping bag. Once you have added everything that you would like to buy, click on the ‘Bag’ logo and you will see a summary of your shopping cart. The total value of your purchase and number of products added will also be shown here.
- Click on ‘Proceed to Checkout’. You will be asked to enter your contact details, shipping information, billing information, and payment method. If you are a registered user, enter your e-mail and password and the system will automatically display the details associated to your account.
- Finally, you will see a confirmation of your order and you will receive an e-mail to confirm that the purchase has been made correctly.
Can I buy from anywhere in the world?
Currently you can make your purchase from Andorra (Euro), Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,México, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom (Pounds Sterling) and Mexico (Pesos).
Make sure you change the country in which you are buying before adding the product to your shopping bag.
Customers who do not live in any of these countries may only buy online if the order delivery address is in one of the countries shown.
How do I know what size I am?
You can find out by clicking on ‘Size Chart’, located next to each item on our online store. Size Chart.
For any doubts, please get in touch with us by email at firstname.lastname@example.org or at (55) 27291249, Monday through Friday from 9am to 6pm.
How can I resolve any immediate issues with my purchase?
Call us at 55 2729 1249, or write us a message via WhatsApp to the mobile number 55 2729 1249, Monday - Friday from 9:00 am to 6:00 pm. You may also write to us via Facebook and Twitter. For all other enquiries, please get in touch with us by email at email@example.com.
PAYMENT AND DELIVERY
What are the accepted methods of payment?
You can pay by credit card (Visa, Mastercard), debit card (Banorte), PayPal and PayPal Express.
Is it safe to buy from adolfodominguez.com?
Adolfo Dominguez uses secure payment systems from top tier financial entities in online commerce, with the goal of offering maximum security. Confidential payment data is encrypted (SSL) and sent directly to the corresponding financial entity.
CVV2 is the security system used by Adolfo Dominguez and saves all payment details you provide us on our site. The information sent to us with your order (such as personal details and credit card number) will be encrypted by a secure server. With this procedure, we can guarantee the confidentiality of your credit card data and billing information throughout the entire process, until the necessary information reaches our orders processing center.
To safeguard all information saved on our site, Adolfo Dominguez uses the most advanced security systems available. One of our top priorities is offering a safe and secure service that protects the confidentiality of all personal details we receive.
What are the available delivery methods?
Free on orders over $2,500 delivered in 1-3 business days. If the value of your order is under over $2,500 there is an additional shipping charge of $150.
Delivery time may vary during sales or promotional periods and/or due to stock availability.
How do I know when my order has been despatched?
As soon as your order is despatched you will receive notification by e-mail.
How long will my order take to arrive?
Approximate delivery time is 1 to 3 business days. Delivery time may vary during sales or promotional periods and/or for deliveries that involve special customs.
Can I find out my order status?
Yes, as long as you are a registered user. All you have to do is enter your user details and click on "My orders".
Will I get what I see in the photo?
Yes, except for products made by hand. In these cases there may be a slight difference in the finish.
EXCHANGES AND RETURNS
How long do I have to exchange or return my purchase?
You have a maximum of 10 days from the date of delivery in which to notify us and return the item(s). In the case of cocktail or special occasion garments, swimwear and all jewelry items cannot be returned. Gift packs are indivisible and their items may not be returned separately.
Do I have to pay the shipping costs for exchanges or returns?
No. These are free for the first exchange or return. In cases where a second exchange or return is made, postage costs will be payable by the customer. For more information on delivery costs, see the terms of purchase.
How do I return or exchange an item?
In the section titled ‘My Account’, click on the order you wish to return and select ‘Return’ in the top right corner.
You will receive an email authorizing the return, with instructions for scheduling a pick-up of the items you wish to return.
You may also request a return by email at firstname.lastname@example.org or by phone at (55) 27291249, Monday through Friday from 9am to 6pm and we will assist you in completing the return.
Can I exchange or return my purchases in Adolfo Dominguez stores?
Outside Spain exchanges or returns should be made as shown in the terms of purchase. A Courier service will collect the items you wish to return free of charge.
How long does it take to receive a refund?
You will receive a full refund for the total value of the items returned within a maximum period of 14 business days.
How can I sign up for the Adolfo Dominguez newsletter?
In the bottom right corner you will find a section titled ‘Newsletter Sign Up’. Simply enter your email address in the space provided, select the type of news you would like to receive and click on ‘Subscribe’. You will receive a thank you email confirming that you are all signed up.
What should I do if I receive the wrong item?
If an error occurs and you receive an item that you have not ordered, or a garment in the wrong size, please get in touch with us to resolve the issue as soon as possible, by email at email@example.com or by phone at (55) 27291249, Monday through Friday from 9am to 6pm.
What should I do if I receive a faulty item?
If, in the rare case, you should receive an item of clothing or accessory with partial or full defect, please get in touch with us by email at firstname.lastname@example.org or by phone at (55) 27291249, Monday through Friday from 9am to 6pm.
How can I be sure that I have made my purchase correctly?
Once your order has been placed, you will receive a confirmation e-mail. If you do not receive this, contact our Customer Service department.
How do I remove an item from my order, or cancel the entire order?
In order to ensure fast and efficient delivery, once your order has been confirmed it is automatically sent to our warehouse for packaging and shipping.
In order to make changes to your order or cancel it altogether, please get in touch with us by email at email@example.com or by phone at (55) 27291249, Monday through Friday from 9am to 6pm.
ONLINE STORE HELP
For questions related to our online store, shopping process, information about shipping and returns, tracking of your order, or any other queries, please get in touch with us:
Monday through Friday, from 9:00 am to 6:00 pm
55 2729 1249
Our new WhatsApp chat service
1 - Add our number 55 2729 1249 to your contacts in your mobile phone.
2 - Open WhatsApp and select our contact.
3 - Write us a WhatsApp message anytime Monday - Friday, from 9:00 am to 6:00 pm.
Send us a private message.
Follow us on Twitter to send us a direct message.
PHYSICAL STORE HELP
For questions related to our physical retail stores, please get in touch with us:
Call +34 988 398 743, Monday – Friday from 9:00 am to 6:00 pm (UTC+01:00).