Shipping to: EU English | Español

Adolfo Dominguez
Online Store Help
Telephone +34 902 333 717
Email sophie@adolfodominguez.com
WhatsApp Chat Service +34 606 991 934
Monday through Friday From
9:00h a 20:00h (UTC +01:00)

    FREQUENTLY ASKED QUESTIONS

    HOW TO BUY

    How do I buy in the Adolfo Dominguez on-line store?

    1. Choose the section and the type of garment you want to buy.
    2. When the clothes that you are interested in are displayed, click on them to access various views of the product. When you place the cursor over the product, the image is magnified.
    3. To buy a piece of clothing, click on the "Add to bag" button. It will automatically be added to your shopping bag. Once you have added everything that you would like to buy, click on the "Bag" and you will see a summary of your shopping bag. The total amount spent and the products added can be seen here.
    4. Click on "Proceed to checkout". You will be asked to enter your contact details, shipping information, billing information, and payment method. If you are a registered user, enter your email and password and the system will automatically display the details associated to your account.
    5. Finally, you will see a confirmation of your order and you will receive an email to confirm that the purchase has been made correctly.

    Can I buy from any country in the world?

    Currently you can make your purchase from Andorra (Euro), Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, México, Poland, Portugal, Romania, Slovakia, Spain, Sweden and United Kingdom (Pounds).
    Make sure you change the country in which you are buying before adding the product to your shopping bag.
    Customers who do not live in any of these countries may only buy on-line if the order delivery address is in one of the countries shown.

    How do I know what size I am?

    You can find out by clicking on "size chart" which is next to each item in our on-line store.

    How can I resolve any immediate issues with my purchase?

    Give us a call at +34 902 333 717, write us a message via WhatsApp to the number +34 606 991 934, or contact us through our new online chat, Monday through Friday from 9:00am to 8:00pm (UTC+01:00). You may also write to us via Facebook and Twitter. For all other enquiries, please get in touch with us by email at sophie@adolfodominguez.com

    PAYMENT AND DELIVERY

    How can I pay?

    You can pay by bank transfer, credit or debit card (Visa, Mastercard and American Express), cash on delivery
    (only in mainland Spain and the Balearic Islands) and PayPal.

    Is buying through the web site secure?

    It is completely secure. One of our greatest concerns is offering a trustworthy service and protecting the
    confidentiality of information received. This information will never be shared with organizations or companies
    outside ADOLFO DOMINGUEZ S.A. In addition, remember that by using PAYPAL you can log on as a guest
    and make secure purchases without the need to register.

    What are the available delivery methods?

    Delivery to Europe: Free on orders over 75€ delivered in 2-5 business days. If the value of your order is under over 75€, there is an additional shipping charge of 12€. Delivery to Andorra: The shipping charge is 25€, including taxes, for all orders. Delivery time is 1 to 3 business days.

    Delivery time may vary during sales or promotional periods and/or due to stock availability.

    How do I know when my order has been despatched?

    As soon as your order is despatched you will receive notification by email.

    How long will my order take to arrive?

    Approximate delivery time is 2 to 5 business days. Delivery time can be delayed during sales or promotion periods
    and on deliveries that may involve custom process.

    Can I find out my order status?

    Yes, as long as you are a registered user. All you have to do is enter your user details and click on "My orders".

    Will I get what I see in the photo?

    Yes, except for products made by hand. In these cases there may be a slight difference in the finish.

    EXCHANGES AND RETURNS

    How long do I have to exchange or return what I buy?

    You have a maximum of 30 days from the date of delivery in which to notify us and return the item(s). In the case of cocktail garments, jewellery and perfumes the maximum returns period is 14 days. Earrings may not be returned or exchanged. Gift packs are indivisible and their items may not be returned separately.

    Do I have to pay the postage costs for exchanges or returns?

    No. These are free for the first exchange or return except in the Canary Islands, Ceuta, Melilla and Andorra.
    In cases where a second exchange or return is made, postage costs will be payable by the customer.
    For more information on delivery costs, see the terms of purchase.

    How do I request the exchange or return of an article?

    If you are registered you can do this in "My account" and if you are not, you can request it by contacting our customer service desk.

    Can I exchange or return my purchases in Adolfo Dominguez stores?

    Outside Spain exchanges or returns should be made as shown in the terms of purchase. A Courier service will collect the items you wish to return free of charge.

    How long does it take to receive my refund?

    You will receive it within a maximum period of 14 working days.

    USEFUL INFORMATION

    Is it possible to receive regular information by email with the latest Adolfo Dominguez lines and offers?

    Yes, you only have to click on "Newsletter sign up" (bottom right corner) and enter your information or mark the "Subscribe to newsletter" checkbox when you register as a user. The latest promotions, lookbooks, events, etc, will be sent to your email.

    What should I do if I receive the wrong item?

    If an error occurs and you receive an item that you have not ordered, contact our Customer Service department.

    What should I do if I receive a faulty item?

    We only sell items that are perfect so if, as an exceptional occurrence, you receive clothing or accessories that have some kind of defect, please contact our Customer Service department.

    How can I be sure that I have made my purchase correctly?

    Once your order has been placed, you will receive a confirmation email. If you do not receive this, contact our Customer Service department.

    Can I remove an item from my order?

    Yes. Contact our Customer Service department.

    Can I cancel my order?

    Yes. You can cancel your order by contacting our customer service desk by telephone on +34 902 333 717 from Monday to Friday from 9am to 8pm or by sending an email to sophie@adolfodominguez.com. If your order has left our warehouses it cannot be cancelled and you will need to request a return or exchange.

    ONLINE STORE HELP

    For questions related to our online store, shopping process, information about shipping and returns, tracking of your order, or any other queries, please get in touch with us:

    Monday through Friday from 9:00am to 8:00pm (UTC+01:00).

    Telephone
    +34 902 333 717

    Email
    sophie@adolfodominguez.com

    Our new WhatsApp chat service
    1 - Add our number +34 606 991 934 to your contacts in your mobile phone.
    2 - Open WhatsApp and select our contact.
    3 - Write us a WhatsApp message anytime Monday through Friday from 9:00am to 8:00pm (UTC+01:00).

    Chat online

    Facebook
    Send us a private message.

    Twitter
    Follow us on Twitter to send us a direct message.

    RETAIL STORE CUSTOMER SERVICE

    For questions related to our physical retail stores, please get in touch with us:

    By email
    At contactotiendas@adolfodominguez.com

    By telephone
    Calling (+34) 902 231 266 (from Spain) or (+34) 988 398 743 (international), Monday through Friday from 9:00am to 8:00pm (UTC+01:00).