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PAYMENT AND DELIVERY
How can I pay?
You can may pay by bank transfer, credit or debit card (Visa, Mastercard and American Express), cash on delivery
(only in mainland Spain and the Balearic Islands) and PayPal.
Is buying through the website safe?
It is completely secure. One of our greatest concerns is offering a trustworthy service and protecting the
confidentiality of information received. This information will never be shared with organisations or companies
outside ADOLFO DOMINGUEZ S.A. In addition, remember that by using PAYPAL you can log in as a guest
and make secure purchases without the need to register.
What are the available delivery methods?
Free Express shipping on orders over 50€ delivered in 1-3 business days. Valid only for Spain and Portugal. If the value of your order is under 50€, there is an additional shipping charge of 5€.
- 24h Shipping:
Orders with 24h shipping will incur a shipping charge of 7€. Order before 1:00 pm and receive your purchase the next day before 2:00 pm. Valid only for Spain (excluding the Canary Islands, Ceuta and Melilla) and Portugal. Please check the availability of this option at checkout.
- In-Store Pick-Up:
Orders may be collected in-store for free, with delivery in 1-3 business days. Locate your nearest store.
- Shipping to the Canary Islands: Deliveries to the Canary Islands always incur an additional charge of 32€ in taxes (excluding IGIC), with delivery in 2-5 business days.
- Shipping to Ceuta, Melilla, and Andorra: Deliveries to Ceuta and Melilla always incur an additional charge of 22€ in taxes (excluding Aforo) with delivery in 2-5 business days. Deliveries to Andorra always incur an additional charge of 18€ in taxes.
Please note that delivery time may vary during sales or promotional periods and/or due to availability of stock.
How do I know when my order has been dispatched?
As soon as your order is dispatched you will receive notification by email.
How long will my order take to arrive?
Approximate delivery time is 1 to 3 business days. Delivery time may vary during sales or promotional periods and/or for deliveries that involve special customs.
Can I find out my order status?
Yes, as long as you are a registered user. All you have to do is enter your user details and click on "My orders".
Will I get what I see in the photo?
Yes, except for products made by hand. In these cases there may be a slight difference in the finish.